As luck would have it I was at a Yelp event when I noticed that my phone didn't work. Well part of…read moreit worked anyway. I had internet and email access however the most important part of my phone didn't work. I couldn't make or receive any phone calls. I did the usual shut my phone off and turn it back on, still no go. Well at least I was able to use my phone for the event. So on my way home I decided to stop at our local Wireless World. I purchased my phone from the same store a few years back when they were Verizon. I was hoping that they could fix my phone. I was lucky that when I arrived there was only one other person in the store at that time. Nolan was kind enough to help me out. He explained that he could do a factory reset to see if that would work. If that didn't work, well it didn't look good. Factory reset completed and no change. Option A-pay send my phone if for repairs. Option B-get a new phone. While otherwise my phone was in really good shape, I need to be able to make phone calls. It was already an older phone and some of the apps were not compatible. So instead of putting money into a short term fix, I decided to invest in a new phone. Normally I would want to get the most current option so it would hopefully last the longest. On the advise of Nolan, he recommended that I save some money and not get the latest phone but a model that was a little older and what a felt was a better phone. While he transferred my pictures and information to my new phone I picked out my new case. Before I knew it I had spent a ton of money and had a phone that works. We've come a long ways from the old rotary phones. Those of you who remember those phones, it wasn't really that long ago. Anyhow I appreciate the service and help from Nolan and we'll sure to be back once my wife needs an upgrade.

This is my absolute go to spot. Christian, Kyla, and Karli are my super heros. Anything I need they…read moresome how find a way to get it done. Knowledgeable and on top of their game. Only phone store I will go to. Love them

I have been to this specific store 4 times this year alone. The only time I received adequate…read moreservice was when I was upgrading. Every other time, leave it be changing screen protectors (2 times) or going for warranty issues, the service was subpar at best. They have never had a replacement screen protector for my phone, so I have never been able to replace it with the warranty, and I had to pay full price elsewhere. And 3 times I was the only customer in the store, yet I felt as though they were rushing me out and I was an inconvenience for them.

Go for a new SIM card and at 5:47 after the guy just rang up a customer he tells me they just…read morestarted a system update at, looks at his watch, 5:45 and is ready to close. Sign says open till 7pm. Tells me I should good go to target or Walmart and it shouldn't be anymore than $5. $5?????? For a free SIM card. I guess it's a pain to make one or the fact you're not getting a commission on a sale that you gotta come up with some b.s. excuse not to help a existing customer.

DON'T USE THEM!!!! In May 2020 I canceled my Internet Service. In June, CenturyLink debited my…read morecard. I contacted them. They refunded the money and assured me it was closed and would not happen again. 7/5/2020, I received an email saying my card would be debited again. I called on 7/6/2020 and after 10 people and over 3 hours I still have not received resolution to this situation. They transferred me to over 3 different billing departments. When I asked for a manager, I was hung up on. So I have to call back and start all over again. I am filing a complaint with every agency I can and considering a lawsuit for time and aggravation.

No just no. If you have one day to live spend it waiting for a response from Century Link's…read morecustomer service. For it shall be in the eternity!

I've driven by this place a zillion times, but never have stopped by. It's in Midway, across from…read moreBanfield Pet Hospital and Big Tent Liquor off the Green Line. I had dropped my Iphone and part of the corner popped out of the case, so knew I needed to get my smartphone fixed. I checked out some Yelp reviews and decided it was worth stopping by. First, Snelling Avenue was undergoing major construction when I drove there, but it was easy to get to and has its own parking lot, which is super convenient. It was empty when I went in, and I was promptly attended to. The store manager, Demetrius W, helped me. He went over the minimum labor fee of $26, and they literally fixed it within 5 minutes. I barely had to wait - had great customer service, and found the price to be reasonable from other estimates that I got online. Overall, very happy with my relatively easy Iphone fix!

Friend had bought an iPhone from them in the past and they seemed friendly and trustworthy. Brought…read moremy own iPhone in to have the cracked screen replaced. When I dropped off my phone it was functioning and charging completely fine. Picked it up the next day and it wouldn't charge and was stuck in a restart cycle. Demanded to know what happened to it and after running some tests they finally admitted they had fucked the motherboard. Okay price for fixing screen but be prepared to have to buy an entirely new iPhone and if they destroy your cracked one they only refund cost of screen not $25 labor cost, which is ridiculous because all they did was destroy my phone.

Had a replacement phone sent to the local Cottage Grove Store. Based on tracking the phone it…read moreshows it arrived over 24 hours ago and still haven't been contacted like we were advised by customer service that the store would contact us for pickup. Called the store and have been on hold for almost 20 minutes waiting for them to let me know if the phone has arrived.

I saw the previous low ratings for this store and was surprised. I have been here many times and…read morehave never experienced anything close to that. I have been in there twice this week. A big shout out to Ayden, Jonelle, and Tolkein who all helped me resolve my billing issue. They were very kind, professional, and stayed with me until the issue was resolved. I heard they have new management. All I know is I have had good experiences there, and the current staff was great.

Martin at CMTC in Mpls in Global Market is straightforward and competent. He ordered a new battery…read moreovernight for my Samsung, got it in quickly and did a quick and skillful job of installing it. I had tried Battery plus where I found staff that could not handle basic customer service of listening which model of phone I needed the battery for and U break I fix to find staff answering calls who did not know how to check stock of their batteries, could not tell the cost of their parts and generally being incapable of working with customers. By the time I got to Martin, after the previous experiences, I had lost all faith in competent or helpful staff with phones. Martin restored my faith with his skillful, expertise and quick service. CMTC is where to go if you want a rapid , skillful response with phone needs.

Went to them to get help with my charging port on an iPhone. They told me it would be $100 but I…read morecould buy a wireless charger for $35, which I thought was a good deal so I could take some time to figure out what to do. The charger worked a TINY bit (like sometimes, if I had it positioned just right it would charge at the rate of about 10% per hour, but also just would stop charging randomly when it hadn't been touched. I called to see about the return policy which is apparently exchange only. They say this was posted but I certainly wasn't too that and there are so many posters and signs all over it doesn't surprise me that I missed it. When I called to find out what my options were the guy just kept telling me to come in and if it was damaged they would give me a new one, I said I wasn't sure I wanted to go through the bother of coming back (it's not that near me) in order to get another one that would probably be faulty too. He hung up on me. I do realize that they likely get scammed by people trying to return things and cheat them somehow, but I was very disappointed at every step of the experience. Just burn your cash in a bin, or go somewhere else and good luck!

I had a small crack at the top of my iPhone screen and took it in to get the screen replaced. They…read moreasked for payment upfront. I was hesitant but thought since it was in the ghetto, people probably take off without paying so I went ahead and paid with cash. After an hour of watching him struggle with my phone, he hands me my phone and I leave. I get in my car and nothing worked. I go back in and the tech acted surprised to see me. By this point, I was upset so I just told him to get it fixed and I went back to wait in my car. About 20 minutes later he came out to my car. I had my window down from smoking a cigarette and he hands me my phone and said, "it's fixed." I tell him to wait while I examine my phone and of course, nothing worked. I hand him the phone again and he went back inside. 30 minutes later he comes out and tells me he needs more time to fix my phone and asked me to return tomorrow afternoon. I said no, just give me my phone and I'll take it somewhere else. He pleaded with me and said his manager was on his way over to help him fix my phone and promised me that the phone would be fixed by 7:30 PM the latest. BIG MISTAKE! I arrived back at the shop at 7:25. As I entered the store i can see that the manager has another phone screen attached to my red iPhone. He tells me that the home button is broken and they are attempting to somehow install the digital home screen button on my phone. Confused and at a lost for words, I asked why are you doing that? Just fix it. The manager, a Nigerian dude proceeded to tell me he cannot fix the broken home button that I broke and I stopped him and told him, No. My phone was working just fine when I brought it in. I told him to put my phone back together and return my money. He got aggressive and said I was not getting a refund after all the time they spent on my phone. I laughted and told him he was crazy because I brought in a working phone and i am not leaving with a broken phone. He then got out from behind the service stand and tried to fight me. I didn't have any way to call for help so I went outside and stopped a lady walking by to call the police for me and the manager ran up and locked the doors. With all the ICE protesting happening, the police never showed up so I drove to the police station and filed a theft report. See you in court.

Great communication, work got done in less than 30 minutes and was by far the most affordable…read moreoption I found.

Something got botched on a recent Windows update, and panicked, I called Nicolet Tech. (I knew…read morenothing about them but just chose them from a Google search, and because they were close if I needed to bring the computer in.) I spoke with Ryan, who was an incredibly patient and thorough genius. Within 25 minutes, everything was fixed! I could not recommend Nicolet Tech (or Ryan) more highly!

From the owner: We're a local IT company that will not tie you to a long term contract. Whether it's a complete…read morenetwork installation, security cameras, door access systems, computer repair or configuration, cloud services, email migration, network security, or Microsoft 365 integrations, we are here to serve! We have over 20 years experience providing the Twin Cities metro area with top notch technical solutions and support. Call today for a free estimate!