The first experience in this former Sprint store (08/14/2021) was with Dave, and it was very good. I had a problem that necessitated returning the next day, but Dave was busy, and the other fellow I had talked to the previous day was not in. This one star rating is due to this after-sale visit of 08/15/2021.
As I talked with this 'new-to-me' sales rep (# ****567 - -he had no name tag - this employee info was on the invoice that I eventually received at the conclusion of our encounter), I began to realize that I would not be having a good experience with him. His lack of empathy and concern were not what I expected as we have four phones that are migrating from Sprint to T-Mobile.
I was annoyed that Dave did not step in and offer assistance, as he knew me from the previous day. I paid for a replacement protector screen and left the store as a very unsatisfied customer that my situation/concern was not taken seriously with no hint of a mutually agreeable/satisfactory resolution.
I called the Customer Service line, and spoke with 'Allen' who profusely apologized and said he would contact the store manager to call me. He gave me a case # and assured me the manager would be in contact with me. That was on August 16, 2021 --nobody has called as of 09/08/21.
Jim
Hudson, WI
09/08/2021 read more