Same-day review, I went to trade in my device for a newer model and everything was going well. The employee who helped me answered all my questions and ultimately helped me choose a finance plan and a iPhone model to upgrade to. During the process, the app stopped working and that same employee notified his manager that I would be coming back in +15 mins to finish the process, while the app was refreshing. I waited and returned to the store with the manager absent and the model that he was holding for me gone. Additionally I was put back on a wait list with 3 customers in front of me, and when the manager reappeared I had let him know I was here previously, I just needed to finish the transaction. He was aware I was returning and dismissed me saying I needed to wait for the people in front of me. Meanwhile he had been helping no one, and the store was closing in 15 minutes. I did NOT purchase the phone, and the unprofessionalism of the store blew the whole transaction. read more

Julian went out of his way to assist me with an issue I was having with my new phone. The meticulous manner in which he took a hands-on approach to protecting the case and screen was outstanding. He was also very patient and had a talent in warmly acknowledging everyone in the store without loses focus on the one client he was assisting with unwavering dedication. He definitely went above and beyond and is a gentleman on top of that. read more

to highlight how good this store was to me, lemme talk about my bad experience at the t-mobile store in tribeca first. i went there to get a new phone, the sales associate asked if i wanted to back-up data, i said no. he didn't offer to help me set-up the phone or even tell me about their trade-in program (it must be done at the point of sale). anyway, while feeling kinda rushed, i was still very excited to go home with the new phone. when i got home and tried charging my phone, it's DOA. i tried using the original charger/old charger from the same brand, charging by PC, taking batteries out and restarting, none of it worked. so sad! i brought it back to this store and the store manager greeted me, listened to my problem and a different sales associate helped me exchange the phone. i also asked about their trade-in program, while the prices are better than what game stop offers, it's still very low (almost reminded me of the days of selling my college textbooks, you paid top dollars to buy it and they buy it back from you dirt cheap. lol.) the SA got a new phone and powered the phone on. this phone works! yay. it was a smooth transaction and i'm very happy they made it right. read more

If we step inside your store it's because we are customers or potential customers! Do NOT ignore us and start texting on your BB or SideKick! The people on 611 are so much nicer and provide great service, its unfortunate that they don't hire those people for instore service. read more

Awful customer service so much so that I felt obligated to make a Yelp account. I only walked in for a screen protector but no one seemed to see me or acknowledge me even after I went to an employee. As I politely asked for some help buying their product the man rudely uttered out that he was on a break. As I looked around the store began to look more like the DMV than a mobile phone store. I feel like I actually spent way to much time in there before I decided to take my business elsewhere. Luckily there was a Walgreens right next door and I spent a fraction of the time that I spent in the T-Mobile store. Lastly, I don't personally use T-Mobile anymore but from my experience I can almost guarantee that you will be disappointed. read more

I had an awful experience at this location a couple of years ago. They are only looking to collect commission and upgrade your plan. My family and I are on a grandfather plan, and the person we spoke to told us that the only thing we could do to fix the issue I had was to update the plan. After about fifteen minutes of discussion, we decided to take our business to another location and they gladly fixed the issue without bugging us about changing our plan. read more

If I could leave ZERO stars I would!!!! Every time I've come to this T-Mobile for help they screw me over worse! The first time when I switched over they never put into the system that I gave in my old sprint phone so sprint never got paid off the way T-Mobile says that they do. The second time I went to change my plan and not only did I get charged for two plans in one month he also forgot to add data so I had no internet for 3 days! Now I got a new phone and instead of adding my number to it they add the number of the other number on my plan! These people are a serious mess and it seems like they're manager is the babysitter. Don't waste your time. read more