the have the door locked not letting anyone in. excuse is they are short staffed…read more have to stand outside in hot weather instead of inside where it is cool and you could sit down. in obviously a customer as I'm holding a t mobile bag they have people locked in the buildtng That is illegal

Wanted an Ipad that I could use the new Pro pencil with. This is why I went to the store to…read morepurchase an Ipad that was compatible with the new Pro pencil. The male hispanic manager told me the Pro pencil worked with the Ipad 10th Gen and the 10th gen would be cheaper as they have a special running on it. I agreed as they should know what works and what doesn't. They didn't have the Pro pencil in stock so I would have to purchase it separate. I said no problem I can do that. After spending two hours in the store setting everything up I leave with the new Ipad. So, I go to a big box store to purchase the Pro pencil and they tell me that the Pro pencil will NOT work with the Ipad I have. This is frustrating to me! I call and speak with the store manager at T-mobile and he says, "well I googled it and it said it was compatible" . You googled it??!! This your job and I feel it is something you should know! Then, a few weeks later I get a welcome letter in the mail saying "Thank you for signing up for the Protection 360 for your new device" I did NOT sign up for it and was NEVER asked if I wanted to. None of our other devices (11 on the account) have the protection so why would I start now? After some digging I find out that they do not just add the protection automatically, it has to be put on my account by the clerk/manager that I worked with. So I spent more time calling to have it canceled. Do your own home work on compatibility for your devices AND make sure they don't slam you with the 360 Protection if you don't want it. I would stay away from this location!!

I cracked my iPhone screen and the frame separated from the body of the phone. I thought my phone…read morewas a goner. The touch screen would not work at all. I messaged Cell World, and the owner messaged me back within minutes. He was really helpful and accommodating. I brought my phone in that evening, and the gentleman who helped me could not have been nicer. He was thorough, efficient, helpful, and friendly. My phone was entirely fixed, and it only cost me $49. I couldn't believe it. It was HALF the cost of what other places were quoting me, and the phone looks brand new! I hope I don't drop my phone again, but if I did, I would know right where to go.

Needed my charging port replaced and paid for it, came back a 2nd time cuz it wouldn't work with…read moreany charger and he told me it was my cable but it works perfectly fine for other devices. Called multiple times and came in person today and their closed early.

This place truly saved me when I was in a bind. Friendly, knowledgable, and they were able to get…read moreme in and out in about twenty min. Highly recommend!

VIP level of service! I, like others, made the mistake of dropping my iPhone without a case…read moreprotector. The back glass shattered into several pieces, so it had to be replaced. Apple quoted over $350 and required me to go to a local store, schedule an appointment, and wait for the repair. I could not interface with anyone at Apple, but had to click through multiple links. Meanwhile, I called New Era, and they messaged me back immediately, saying they would look into my request. They offered me a time that worked for MY schedule (within their working hours) and quoted $100 less than Apple. In addition, they offer pickup and drop-off! The owner messaged me himself and came to pick up my phone so I could keep my work-from-home meeting. Within an hour, I was at the store picking up my phone. Case repaired and no hidden fees, just the agreed-upon price! I would definitely use New Era again, but hopefully not too soon....

I have a dozen AT&T devices. Sometimes phone tech support is not helpful. It's great to have a…read morebrick and mortar store nearby with a friendly and knowledgeable staff. One suggestion, however. I feel like this location could benefit greatly from having massage chairs for customers who are waiting. Just my 2 cents.

We went into the store to asking to meet the Verizon and Tmobile promotions. Jonathan, the store…read moremanager, assured us we could have lower bills and a new phones. What a mess!!!! Our bill was higher and no phone trade in was allowed. After several in store meetings with Jonathan, we just called ATT customer service and all was handled quickly and exceeded expectations. Skip this store.

Their hours are a joke. My boyfriend dropped my phone off for a cracked screen and they said it…read morewould be done the same day. I stopped by after work (I work late) and they're closed. It's posted that they are open from 9am to 830pm most days but I've stopped by at both ends and they're not open. It is now 10 after nine and I am waiting in front of the store typing on my work phone, waiting for them to open. Incredibly unprofessional. I don't understand how they are in business.

Had a great experience. I thought my screen was broken so I came to get it fixed, quote was $265…read more Turns out just my charger part was messed up and was an easy fix of $35. The guy could have easily not told me and let me pay $265 like i was going to anyway. Or he could have been all oh well the charger is messed up but its ur screen also and etc. Im a cynical person so Im surprised by the honestly. Very refreshing. Oh and my phone was ready in half an hour.

Bobby is sooo helpful here! Multitasking and keeping his cool! Thanks for assisting us in using our…read moredeductible insurance after we washed our phone! Good to call ahead and advise them if you have an extreme issue, like washing a phone. Use the red chair to wait your turn and just know Bobby will be listening if you talk about what you're here for. And bonus check in 25% off here on yelp for a new phone case.

I spent two days in the phone with xfinity to release my phone number. They put me in Xfinity Jail…read more Finally they gave me the "code" to release my number. Woke up the next day to find out that BOTH of my phones were not activated. Needless to say I couldn't call out to call either service providers. I ran to the Verizon store in Lincoln square. Bobby looked up my non existent account. Gave me the phone and coached me through the online Verizon customer service. It took about an hour but they were able to activate my new phone. This is the best Verizon store. I won't go anywhere else.

Excellent customer service! I spent months looking for a T-Mobile sync up drive unit for my work…read morevehicle with no luck anywhere. Called customer service they told me that everything was on backorder for weeks and I had to locate a store that had one available. I ended up finding one at a T-Mobile location by my office and they told me I could not purchase it from them with no explanation as to why. So I came into this T-Mobile spoke with the manager he did not have one available but he could get me one ordered. Put in the order and I received the unit within 3 days. Couldn't be happier with the quick turnaround and the excellent customer service!

Horrible customer service! Legit went in for a screen protector to be put on my new device and I…read morehave 360 protection so screen protectors shouldn't be charged for. Young Latino guy tried to charge me $50 dollars for a screen protector when I have that add on in my account telling me "OH BECAUSE YOU UPGRADED DEVICES YOU NEED TO PAY" GOT ME HELLA FUCKED UP! went to another Tmobile had no issues and told me that I didn't have to pay. I was legit tryna be scammed here don't recommend PERIODT unless you wanna be scammed for more than what you pay for

This is one of the best cellphone/boost mobile stores around. Amer, the owner is a great personable…read moreperson and he gives you an honest deal, with the best price and most reliable products on the market. I would recommend this place to everyone. He truly makes you feel like you've been friends for 20 years! Thank you for everything Amer

Great work amer , thanks for fixing my phone works great. You guys are the only one I would trust…read morewith my phone to be fixed

ZABDI from att is a Snake. He comes to your place lies about the services, gets you into a contract…read moreand then dissapears. If this guys comes to your place kick him out and do not believe him.

Ruby needs a customer service refresher. Her listening skills are poor and her tone is…read moreunprofessional. The first thing that was told to her was that we did not want to add to our bill with a newer phone. Once she looked up our account it showed her we have an available upgrade. We could get the IPhone16 but, it would be $10 for the "Next Up" feature. This is a feature that allows me to upgrade anytime early but it's $10 a month. Ruby said I could call customer service and cancel that next month. I did not want this feature. I asked for a phone without adding to my plan. She reiterated, in a condescending way, that I'm not paying for the phone, just the feature that I could cancel. I told her again, I don't want to add to my bill, how can I get this upgrade without paying anything. I was told I could order it online. Upgrading without adding to your bill is an easy thing. Giving me a feature I did not ask for and having me pay for it is why sales people get a bad rap.

This place is a scam! Beware…read more My 89 year old mother purchased a phone and then decided to return it. She got the run-around and now it's past 7 days and they will not return it. I called the Cricket customer service number and they told me the sales people are on commission, so they do not like taking back phones. Now I am dealing with their corporate office. There is a reason why this location gets 1 star consistently.

This location has little to no customer service. They answer the phone with attitude and don't help…read moreat all, not sure what she gets paid for. Really bad customer service.