BUYER BEWARE OF FALSE ADVERTISING AND TERRIBLE CUSTOMER SERVICE !! 1. False advertising by Anthonie, Assistant Manager two months on the job at this T-Mobile location. Assistant Mgr. Anthonie made a verbal offer of a $600 trade-in credit communicated from the back room out of view via his sales representative Naomie. Once our purchase was in progress the $600 trade-in credit was reduced to $300. 2. There was loud, pounding, techno music along with a loud, intermittent security alarm blasting every couple of minutes. Sales rep Naomie stated she didn't know how to fix the loud alarm noise. After quite some time Mgr. Anthonie came out from behind the door to turn off the alarm. It took him about 1-3 seconds to turn off the obnoxious alarm. He made no attempt to apologize or educate his subordinate. 3. Assistant manager Anthonie was only responsive to the request of customers for noise reduction after multiple requests. Even then Assistant mgr. Anthonie only slightly lowered the volume of the disturbing, pounding music. It was sales rep Naomie who finally took control and adjusted the store music to more suitable shopping/thinking music. 4. Both employees appeared lethargic, unmotivated and unresponsive to customer questions. Both mumbled with avoidant eye contact and body posture when questions finally were answered. 5. There was a two-hour wait for the purchase and transfer of data in the extremely unpleasant atmosphere. GO ANYWHERE ELSE! read more

Rodrigo was super kind, even though it was really busy and hectic he somehow spoke Spanish to another family helped them while helping me in English, showed a lot of skill. Will return if I have another problem. read more

I would rather use the blackberry I had 15 years ago than use any phone from this store. I went to return an old phone for the rebate after T-Mobile said to return it to a store or drop off at the post office. I had to wait outside for 30 minutes because the one employee working was at lunch at 3 pm on a Sunday. After finally getting assistance I was told that she would not accept my phone as the store did not accept phones and she would not take responsibility for it. She was incredibly unhelpful and refused to assist. After calling T-Mobile I was then placed on a 2 hour hold. GO ANYWHERE ELSE! read more

T-Mobile - Store with sign saying employee is at lunch - Mobile Phones Near Me - Chapel Hill, North Carolina

Went here with my family to switch over from Verizon with one old and one new phone and needing to coordinate on plan issues with other family on the West Coast. Grady was super helpful and nice. He set up our phones, navigated obscure steps needed to get the whole family on the same plan even though were in different parts of the country. He transferred all our current info and settings, as well as made sure we could keep our current numbers. Happy to give him a big thumbs-up review. read more