Great customer service! I stopped in this location because I heard great things about Ahmad. While I chose to stop there on my way home form work at 4:45PM, that was my decision and I expected to wait. I waited about 10-15 minutes because there were a few customers there before me but my experience was well worth it. I left at 5:35PM with a new phone. The longest part was transferring my info over to the new phone. Ahmad provided great customer service and the other team members were doing a wonderful job as well. Great location. Would recommend to anyone. read more

I've written of negative experiences at the other Judge Perez Location, but they have only have grown worse, and from both Judge Perez locations. Here's what happened: I added a number to my existing account and paid for the sim card up front via telephone order placed through a customer rep. The rep told me that the card would arrive in 5 days or I could go into a local store and get it activated there if I needed it sooner. When I called the store however, I was told I'd have to pay again for a sim card even though I already paid up front. So I called a TMobile service rep a second time, who arranged to put through an order for a store pickup. She then tried speaking to the store about my picking it up without additional charges but they still insisted on my having to pay up front. TMobile customer service also tried to arrange a pickup at the 8309 Judge Perez store, and they too insisted I had to pay for the sim card I'd already paid for. I'd driven all the way there only to be told she had to have a manager's approval. So I called TMobile a THIRD time, from their parking lot, and still their customer service rep was unsuccessful at getting them to provide me this card without charge. At one point the rep offered to have me pay at the store then credit me the cost on my bill. But because of the attitude I was met with in there (not a good morning nor a smile) I told her I wouldn't give them a dime. Finally, after another long hold, the TMobile rep returned to offer me an overnight shipping of the sim card, which actually was even better because at least I didn't have to go into a store and breathe someone's "atmosphere." Bottom line, TMobile customer service tries to do right by you. But most all of the experiences I've had at the stores were negative. Take my advice, stay clear of them and order and purchase your equipment online. You're going to get much better treatment and possibly even a better deal, from people who DON'T act like your patronage doesn't matter. read more

T-Mobile - 8309 Judge Perez - Mobile Phones Near Me - Chalmette, Louisiana