This review is aimed more at T-Mobile's customer service and not at the representative that greeted us in the store. We are simply trying to get T-Mobile to provide us with a transfer ID number and have been on the phone with them for over two hours. Since we are at the Cerritos shopping center there was a T-Mobile location and we decided to pay it a visit. Thinking that they could help us Complete a simple task of getting an ID transfer number. We were greeted by Hellen. She was helpful because she explained to us that it wouldn't matter if a retail store called T-Mobile customer service or we call T-Mobile customer service. The wait time would be the same. What a shame. Needless to say it's been 2 1/2 hours and we still have not been able to accomplish this simple task with T-Mobile. I've had a prior experience with T-Mobile and their customer service, it wasn't good either, this was their second chance and they fail failed. I do not like to give anybody a third chance. read more

T-Mobile - Mobile Phones Near Me - Cerritos, California

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WHAT A LAZY T-MOBILE! TRASH! dude said he can't call other locations to see if they have a certain iPhone which I know he can cause I've seen several locations do it many times for me! They were about to close and that's why he was too lazy to help! Do not go to this T-Mobile with the laziest workers I have ever seen! TRASH! read more

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My mom and I went this T-Mobile location at Los Cerritos Center inside the mall on Friday March 7 2025 to trade in a new phone, I got apple IPhone 16 pro for my belated birthday. The customer service was amazing , want to give a shout out to Marco he was friendly, kind, helpful, and very knowledgeable about products and services. read more

T-Mobile - I got my new phone to trade in for the new iPhone 16 Pro for my belated birthday - Mobile Phones Near Me - Cerritos, California

I had a wonderful experience at this location. I was greeted and helped by an employee, by the name of Marcus who was very helpful throughout the entire sales process. He was extremely nice and informative. He was incredibly patient, friendly and knowledgeable. The entire process went super smooth. I highly recommend this store and salesperson. read more

Where do I start... Every time I've come to this T-Mobile, the team here has always been ready to help and clearly know their stuff. They've answered every question I've had and made the whole process easy. This time I had the pleasure of getting a great deal for me and my family--picked up the new iPhone 16 Pro and added a new line at a price I'm really happy with. (At least I hope so, lol--nah, I'm just kidding.) These guys are the real deal, and the store is conveniently right next to the Apple Store if you need that too. Big thank you to Mr. Adrian--left today as a very satisfied customer. Wishing you all the best! Isaac read more

I strongly recommend not buying anything from t-mobile. while the staff in the store seem nice, they will sell you plans and services that are either lies or bait and switch. One example is that when we signed up for a plan, they included a free phone upgrade. However after the first bill we were being charged. it too about 12 calls and four months to resolve, at which point we ended up getting credits at the end of our contract because they are too garbage to refund. Another example we returned out 5G gateway be as the service was terrible, Even though they confirmed receipt they are unable to find the devices in their facilities. Another dozen calls, $250 added to our bill , and nobody competent or concerned enough to resolve the issue. If you love mediocre service, being over charged, and consistently lied to, this is the place to go. Otherwise I strongly recommend you visit a Verizon or ATT store before getting locked into a contact with these abusers. read more

We had a worker by the name Miriam help my family. She was rude and not helpful. We were dissatisfied with the service as we received a lot of attitude and a lot of loud sighing unprovoked. She had made a mistake when transferring my phone number and when pointed out I received a lot of attitude and was dismissed and she left before she could fix the problem. Eventually we had a worker named Adrian who was incredibly helpful and assisted us in a kind manner. read more

Javier was very good after he easy up. All we had him do was put on screensavers. He told us how to call customer service to fix a problem. And best of all he told me where to get a good breakfast burrito. So yes this location is a go too. read more

D'Carri Garant at the Los Cerritos Center provided excellent customer service. He was friendly and very knowledgeable about products and services. I walked out with the 5G internet. D'Carri helped me set up my internet while in the store. He explained everything about the internet in a way that I, an older lady, could understand. He was thorough about what to do once I got home. I could access my internet and Wi-Fi at home without any trouble. Tonight, I worked with a client from home via Zoom without any confusion or complications while utilizing my new Internet system. read more

Thank you so much for your help, Ariel. You were more than patient answering the many questions we had. My family and I are thankful for your service. read more

just be careful with the guys here they give you stuff as a "gift" but they end up charging you money I tried giving back some trackers they gave me and now they won't recieve them and they are charging me each month what a scam. I already called support and they can't do anything I even contacted the store and went in person and now they don't even answer me. read more

Ariel's exceptional customer service made my phone upgrade experience truly memorable. In contrast to the rude and unhelpful sales reps at the other two T-Mobile locations (Long Beach Towne Center and the other Cerritos T-mobile) I'd visited, Ariel was incredibly patient and detailed in explaining every step of the process. I highly recommend hiring more employees like Ariel to ensure a positive customer experience. Thanks, Ariel! read more

The service I received was disappointing. The manager did not take the time to listen to our concerns or verify the account details. As a result, I found the assistance provided to be inadequate. I will not be returning. read more

Stepped in and already felt the rudeness of the workers. When it was my turn to sign in, the worker asked what I need help with. I had a difficult problem to deal with so it was a lot to explain. Mid explanation, he cuts me off because another coworker goes "can you sign them in for me?" talking about the people behind me. um.. hello?? A customer is talking to him. Then the worker goes "Oh, after you help these people." Obviously he's going to help the people behind me when he's done so why do you have to interrupt me to prioritize people behind me? So then, I try to continue my story, and he cuts me off again telling me to slow down. Excuse me? I told you it was a long story and it seems like you're in a rush to get through and sign me in, and now you want to interrupt me again??? I wasn't even talking that fast. It was just a long complicated story with a lot of details, but he clearly wasn't paying close attention to me if he needed me to slow down. Don't come here. You'll get no attention or help. We just walked out after signing in. read more

I can not explain how bad we got screwed over at this store. We sat down and the girl went through the plans, . She said we could finance 4 phones but we would have to pay off our devices with Verizon. So as we were there in the store , we called Verizon and paid the $800 we owed for the 4 phones. She took off our screen protectors to assess any damages on our phones (there was none) When it came time to sign the contract she said that T-mobile has a maximum to fianace and it would only cover 2 phones. We would have to but the other 2. My credit score is 825 so credit was not an issue. After just buying off the 4 phones I was not about to then buy 2 more, especially because this was not told up front. So we walked out (minus our screen protectors) I just called Verizon. If I had waited until August to pay off my phones it would have been a total of $105! T-mobile really screwed us over. We were told one thing, followed the directions of the sales associate, walked out without new phones and service, and ended up paying way more money for absolutely nothing. Either this sales associate doesn't know her job and needs to be fired or retrained or T-mobile's policy and customer service is a joke! read more

I want to give a shout-out to D'Carri G. at the T-Mobile store at the Cerritos Mall. After an absolutely horrific experience at the T-Mobile in the Long Beach Town Center, I cannot believe how helpful D'Carri was in resolving my issue. Furthermore, when I got home and realized I had forgotten to ask a couple of questions, he was able to resolve those issues over the phone. Thank you again for your great service! read more

Dominic served me; very kind, professional, and generous. He went beyond my expectations. Recommend this store.

Thank you Sophia!! Sophia at the T-mobile store at the Los Cerritos Center helped my dad with his iPhone on unlocking it after I tried to do this with another Tmobile store, Tmoble on the phone, ATT store, ATT on the phone, Apple Care on the phone and finally Apple Store at the Cerritos Mall. Sophia is the only person able to fix this problem after all that! God bless her and she saved the day!! Thank you T-moble and thank you Sophia! Beyond great customer service!! Life saver! read more

I was thinking about getting an Apple Watch for fitness tracking and monitoring but I don't really like waiting for things in the mail. Went to the store at the Cerritos Mall and was helped by Angela. She helped me out to understand the bill credits on the current special and helped me get a slightly larger watch face size for only a small amount more monthly, so I am only paying the line charge plus about $1.25 for the device after the bill credit. She also had me in and out of the store in under a half hour and walked me through the device setup and activation. I definitely recommend going to this location. Thanks for your help, Angela! read more

I was in a dire situation with my iPhone having an issue connecting to my network or any other network. After 5 appointments with Apple, although, I was not with T-Mobile, I went in their store where Sophia greeted me warmly, listened to my every word of what I had been through with the phone, and she suggested it was locked by my carrier. She went online, submitted the request to unlock, and within hours my phone was working again! (Long story short) She and her teammate were great in resolving my issue, even though I am not currently with T-Mobile. I had to get service with Mint Mobile, because it is cheap, which suited my situation at the time. The end of my 6 month prepaid with Mint Mobile (2 more months) I'm going to T-Mobile! Sophia and TeaM- you are a sTar, thank you so much! read more

My boyfriend and I walk in this place determine to buy an iphone13 cash and we got a girl name natalie and obviously she must it had a bad day. she seem upset when we to her.. her whole energy was unpleasant so my boyfriend looked at me and at that point we decided just to walk out and go to the apple store Her attitude lost a sale .. so disappointed I was not going to give any stars but i can post my review if i dont at least 1 read more

Diana is a really good employee! she was really nice and explains everything very well, she makes sure you understand whatever you need well and helps out with anything! read more

In your Cerritos location Peter Quiroz help me & his understanding & knowledge was excellent, plus he has an excellent personality & demeanor. My wife & I are so very satisfied with his wisdom & understanding of all our needs plus your store is in an excellent location for all else we needed to take care of. Peter shows me that he is an excellent employee & an excellent asset to your T Mobile Company. Sincerely Jeff Rios Jesus Bless you all! read more

very bad customer service attitude, Mr. Marco, he did not solve my problem at all, I have been a client for more than 10 years, first time with this type of terrible attitude. read more

Long story short: Couldn't wait for the note 8 because my note 4 kept shutting off, opted for a GS8+ from Amazon not realizing it required a nano simcard... Fustrated that I didn't do enough research on how to obtain this nano simcard, the cost and how to install... I headed over to cerritos T-mobile store. The cheerful person working the counter this morning was more than helpful. Not only did she setup my new phone right on the spot with the new nano simcard, but made sure all the settings for the 4g LTE was working and was offered the nano simcard for FREE!! Also handed me the adapter piece incase I get my note 4 fixed. A++++ Best customer service ever! There is a reason why I am a loyal customer to T-Mobile! No other phone service provider can match T-Mobile! read more

T-Mobile - Free nano Simcard!! Thank you T-mobile - Mobile Phones Near Me - Cerritos, California

I used to patronize this store; in fact: both of the phones that I own came from here as did the previous generation before those two. But things have changed. Today I arrived after work with 4 employees on the floor and a dozen customers. 45 minutes later with 2 employees left on the floor and still a couple of families in front of me: one of the sales people took a couple of cute young guys who came in after me ahead of all of us. Figured that I was destined to spend at least another hour here at that rate, so I walked out. I came, I saw, I waited and wasted the better part of an hour and I walked out. Probably picked a bad day: but whoever is deciding to send half of the staff on breaks during over an hour wait time is sure to send my business elsewhere. Mediocre service providers cannot afford shabby store service when I can simply go online and get the same products for LESS MONEY elsewhere. read more

I arrived at 8:40 to fix a simple issue. After waiting 20 minutes the girl there started kicking everyone out by saying "we won't be able to help you we're closed." Then as soon as I opened my mouth to ask a question she stopped me by saying "we're closed". She continued talk over me and repeat "we're closed" . I was annoyed that I waited and no one warned us we might not be helped but the last interaction was very rude and unacceptable. Just because you're closed doesn't mean you get to start being rude. read more

I checked in at 820 and waited till 9 pm. The guy never told me it is about an hour wait. When I asked him at 9 pm about how long more I am going to wait , he said another half an hour. He never cared to tell us how long is wait prior to checking in. Horrible customer service. read more

SUPER SKETCHY! The rep added "perks" secretly. The t mobile rep that helped my parents signed up, secretly added things like lines and 4g lte hotspot without telling them. We decided to get my parents new phones for Xmas and since tmobile had a good deal during Black Friday, my sister took them here to sign my parents up. We got the buy one iphone 8, get one iphone8 free deal. We also signed my parents up for the tmobile one for 55+ Plan. All seemed good for now. Fast forward one month, we get the bill and its 20 bucks over what we expected. My sister called and found out the rep signed them up for the 4g lte hotspot (their plan came with 3g hotspot free). My parents barely know how to use their iPhones... why would they need a 4g hotspot?? The rep had credited $20 for the first month, which is why we did not catch this when we signed up. Also, the rep signed them up for 2 extra lines that are free for the first 3 months. So if we did not call about the extra $20 now, we would have found out new charges in another 2 months only. This is super sketchy, especially if we didn't check out bill closely! MAKE SURE TO CHECK YOUR CONTRACT AND BILL! You might not know you signed up for some "perks". This makes me feel they were taking advantage of my parents... Im super unhappy. read more

Tatiana helped me to get my Apple Watch, excellent customer service, very friendly and professional! thank you very much Tatiana! I have been to several tmobile locations and I definitely plan to return to this location in Cerritos. read more

This store has amazing customer service .... Expect store to be busy so expect to wait good things it's inside the mall so can shop around ...thank you so much read more

Came in for accessories and also was eligible for a upgrade thanks to Evas amazing customer service and experience definitely will be back . She is also bilingual too which was a automatic plus for the entire family read more

I forget the name of the guy who helped me when I went to buy a SIM card a few months ago before my study abroad, but I just wanted to write a review because I had extremely amazing service! He was very helpful, friendly, and patient by answering all my questions and efficiently set up my phone in a few minutes. Thank you, T-Mobile, and I'll probably come back to this location instead of the one that I live closer just because of this good experience~ read more

I came in here ten minutes before they closed and Eva was very accommodating with me and my mom when helping me upgrade my 6S to and XR. She went out of her way speaking fluent Spanish to my mom and got me Apple Care all within ten minutes! I would highly recommend to anyone looking to do business with T-Mobile. I will definitely be back for all my tech upgrades! read more

If you are a T-Mobile customer and happen to be in the Cerritos Mall, then I suggest going to the T-Mobile kiosk right across from the See's Candy store. It is conveniently located by the "Red Robin" and "Citibank" front entrance of the mall. My customer representative was Michael and he was so nice and helpful. I was looking into buying accessories for the "My Touch" phone and found the "My Touch 3G Lifestyle Music" player. It was a small speaker system that could play music from my phone and was attached to a portable carrying case. I chose the blue case and purchased it for $39.99. I was so happy to find something that would play my MP3 downloads and didn't cost me a fortune. However, when I went home to try my new battery operated speaker system, it didn't work. The music was all muffled and I could have sworn that it was defective. So the next day, I took it back to Michael at the T-Mobile kiosk and wanted to refund this item. After playing around with the device, I purchased a new set of batteries at a nearby toy store and placed them into the speaker system. With the flip of the switch it was working! I guess I put batteries prior that were not fully charged and the device was not defective after all. I felt like a techno-tard and thanked them for their patience. I guess the moral is, if you think there is something wrong with an item you purchased at this T-mobile kiosk, take it back, have them take a look at it, and if all else fails, buy new batteries! read more

Thank you to PJ for all the help when purchasing an Apple iPhone 11 I truly appreciate the great customer service and I appreciate the professionalism and not pressing me to switch plans you are very knowledgeable on all the products!! read more

Outstanding customer service! I took my daughter in looking for information regarding her "Apple" phone repair. The Apple Store in the same Mall was overbooked and we didn't have an appointment. I purchased the IPhone at a T Mobile store a little over a year ago and along with Apple Care we also have the phone insured through Assurant. The Ladies were so helpful in assisting us to rectify the issue. During the timewe were in the store I decided to get a new phone for myself. I was assisted by "Lenny Zaragoza" and boy was she helpful! She walked me through several phones to fit my needs because I'm not too "electronically saavy" and didn't know the difference from 4G to 5G to a hole in the wall! LOL! Lenny taught me so much. She was professional, knowledgeable and friendly. I hate that I didn't get the other young lady who was there with her name because they both were the same in professionalism. It is a plus to get really good customer service and I will definitely tell my family and friends to go to this T Mobile location. I never been so pleased and happy spending money! Thank you T Mobile for having such great employees! Customer Service at it's best! read more

We have been with Tmobile for over 10 years and I can say that we are pleased to have found a knowledgable associate that helped us with all aspects. We had so many questions and she was honest and genuine! Her name is Kaitlyn and this is the kiosk that is across from Red Robin well soon to be PF Chang's. I recommend her for any questions and answers. We upgraded our iPhone16gb 6s plus to the new 7plus and didn't even feel remorseful after "jumping" we had to pay off some of our phone off to be able to jump but WTH is 16gb come on APPLE. We are not to tech savvy and new to the APPLE world but Kaitlyn is AWESOME! read more

This store is very cool manager PJ welcoming & Lenny is attentive & offered me good deals !!! A1service

if you don't mind going thru 50gb of internet in 3 weeks than go ahead just be prepared to have very very poor service after u used your 50gb ,calls drop cant even upload my own personal video i rather be with sprint or verizon read more