Trenton Bankes flat out lied to us. We wanted to add one line and he secretly added 2 lines under a promotion and now we can't cancel the extra unnecessary line without paying more money. Beware, Trenton will say anything to get a sale and commission. read more

My fiancé and I went in to consider switching from Verizon to T-Mobile. We were first helped by Trent who gave us a ton of options and prices. The store started to get busy but he was extremely attentive even after sharing they were short a person this evening. He then handed us off to Trevor who was incredibly patient and also extremely knowledgeable. He stayed way past his shift to make sure we got everything sorted out and didn't seem to mind at all. Hats off to both of them for incredible customer service!! read more

Just switched from Verizon to T-Mobile yesterday online solely so I could bundle with their 5G home internet. Our phones need the new eSIM loaded to be activated on the system so I called for assistance and was told I needed to go to the store. So I went to this store and was told there was nothing they could do to assist and that T-Mobile is self service only and that only a phone employee may assist me. I called T-Mobile corporate customer service and was told that in order to activate my phone they needed to text us a verification code. But we could not receive the code. Because the phones are not activated. But they can't be activated without the code. They then told me that only a store can assist me since I cannot receive the text code. I explained to them that the store refused to help and they say that shouldn't be the case and that I should call corporate back while I'm at the store so they can explain to the store that they need to assist me. Not pleased, as it's a 45 minute drive back to the store and not sure if Starbuck's WiFi will hold up for me to make the 3rd party WiFi call back to corporate customer service while I'm at the store so they can correct the store's "no help" position. read more

My wife and I went in the other day to get our phones upgraded and we met Trevor. Trevor was absolutely the best t mobile employee I've ever worked with. Got us everything we needed while training a new employee and fielding multiple other customers. I know there was a manager there but Trevor might as well have been running the place. Thank again! read more

I have been a T-Mobile customer for over 8 years. I have phones, watches, in-home high-speed internet, and had T-Vision while it was available. T-Mobile past on service through YouTubeTV along with a $10.00 credit each month. My TV and Internet has more selections and better service and connectivity than what I had with Mediacom at more than 1/2 the cost. T-Mobile is without a doubt the best choice around. I couldn't ask for more. read more