I had an excellent experience at the Belmont store thanks to a young man I believe was named BJ. He was incredibly kind, professional, and made upgrading to a new phone completely stress-free and straightforward. What really stood out was his multitasking ability. He helped me set up my new phone while simultaneously assisting at least four other customers without making anyone wait excessively. He balanced everything perfectly, keeping the line moving while handling the more time-intensive task for me. True customer service excellence! BJ was polite, knowledgeable, and genuinely friendly. Once the rush slowed, we had a nice casual chat that made the whole (lengthy) process enjoyable instead of frustrating. Hands down 10/10 service. As long as BJ is at the Belmont location, I won't be going anywhere else. Highly recommend this store! Thank you, BJ--you made my day! (P.S. This Smart Watch is actually pretty sweet!) read more

I had an excellent experience at the Belmont Store w/ Nathan he was very professional, understanding, down to earth and relatable, and very kind. Also, his coworkers BJ and Megan were the same. This store about 30 minutes from me and after the experience I had today I will definitely continue to drive 30 minutes just to have Nathan and his coworkers service my phone needs. As long as those 3 individuals are at this store I will return for whatever the needs are new phone, upgrades, phone cases etc. I will also tell my family and friends to patronize this location. read more

This is absolutely the best store for T-Mobile anywhere in Charlotte, offering exceptional service, knowledgeable staff, and a welcoming atmosphere that makes every visit enjoyable. read more

Horrible experience. I would give them a 0 if possible. I transferred service from Verizon and wish I didn't. We have 4 lines and wanted two 17 and 17 pro iPhones. Long story short she pushed to have me add two tablets thinking it save me money from a promotion but it's cost me that 1 of us won't be able to get a new phone. Be careful their people must be commissioning based and they will do some shady stuff to bring in new people and add stuff you don't need read more

One of the worst customer service experiences I have had in some time. No other customers in the store, yet I'm treated like I am an inconvenience when I am there to purchase a new phone for my wife. I can deal with ignorance and even some level of apathy (I get it, retail life isn't great) but dishonesty and outright rudeness I will not tolerate. Go elsewhere to spend your money to someone that might better appreciate your business. read more

Nate was the absolute best help and so patient with us. Will come back again Helped us get 3 new phones and a watch. Did not stress about how long it took either read more

Staff told us in person, we would not have any extra charges for our cruise trip to Bahamans, Jamaica, Haiti, with our Unlimited plan. However, when we got a couple hundred $$$ bill they would not issue a credit to cover their employee's miss information. After speaking with C.S. and the manager James Soriano they opted to not honor their employee's word. This is rough as we are forced to use this company due to coverage for home use. Its also painful to hear the staff and management ask us to call other people to fix this issue and all we got was another person passing the blame with no good results. Furthermore, each time I've walked in, staff was too busy to acknowledge me even if I was the only one in the store. Yesterday I had to watch Neisha walk around for 10 mins before she helped me and I felt like it was a problem that I was there. The issue here is their word is not been good with us now on 2 different occasions. It's not about the money here. Its about the lies and wasting other peoples time. read more

Do not deal with T-Mobile. They prey on new customers and lie about promotions. I signed up for their internet service and was offered Paramount Channel subscription for a yr also a $50 gift card. All lies! I knew something was fraudulent when the rep said I couldn't receive the offers until I received the equipment. What I wasn't told was that I would have to call them... T-Mobil back after 2 wks just to be told... ALL OFFERS HAVE EXPIRED. 3 different agents and each said something different. Scam perhaps? I am livid that I cancelled my other internet provider. Not a great way to start a new relationship with customers. read more

"Neisha" was arrogant, incompetent, and completely uninterested in my issue as a NEW (hours old) customer. What she wanted to do was sell me a phone. When she realized that we were bringing devices from another provider, the co-efficient of smart-aleck head-wiggling (I could hear it in her voice, I'm a retired teacher) and tooth-sucking went off any bar graph you could imagine. It appears that T-Mobile is hiring kids who've been hyper-infantilized to the point of being so consumed with themselves, that they have no idea that anyone else exists. Worse, they're clueless to the FACT that their paycheck might in some way be connected to the customer service that they provide. It was a Friday night and maybe the store was left in the care of new hires and chronic screw-ups. I have 30 days to cancel my service. If my experience doesn't improve, that will be EXACTLY what I do. AT&T is ruthlessly greedy, but their reps can at least give outward appearances of being able to locate their lower gluteals if they try with both hands. Job market saturation never lasts and a day of reckoning is coming for not one, but SEVERAL generations. I'm giving another store in the area a try. We shall see if this is a company-wide problem or just a Belmont, NC store problem. read more

I hate upgrading devices. Something almost always goes wrong or you get surprised with hidden costs. Went in on a Tuesday afternoon to upgrade my phone and experienced fantastic customer service from Katreyal and observed excellent focus on customers by all of the employees! A fantastic experience! read more

We got set up here with T-Mobile about a year ago. The service is outstanding, and we travel all over. We are saving big bucks with the plan we got, way cheaper than any other I have had. The folks here at the store took great care of us when we switched over. read more

DO NOT SHOP AT THIS LOCATION (OR ANY LOCATION TO BE SAFE) This morning I went to purchase 4 iPhone 12 pro max devices from this t-mobile location in belmont this morning and was short $100 so I left the store with 3 new devices after telling them I would be back in a few hours for the 4th. When I returned I paid an additional $80 for the taxes on my 4th device. The reason that I only had to pay taxes due to my excellent credit score. I was then told that I must return all 3 devices I purchased earlier, one of which I had given to a loved one as a gift. This person happened to be unavailable for the next 2 hours so I was unable to get the third phone. I was then contacted by police who told me I must return to the store right away with all 3 devices or face criminal charges. This has been a terribly frightening and humiliating experience for me and my partner today. I am hoping that corporate will fix this so I don't lose even more money than they stole from me by hiring an attorney. Please take the time to tell friends and family who may be planning on going to this store or are already a customer about my experience. I don't want anyone else to have their money stolen or have charges pressed against them by this location. Thank you and please wish me luck. read more

Xavier went above and beyond to help me get a new phone. He answered all questions for us and took his time. Thank you so much for your help! read more