Staff not wearing mask while talking rudely to elderly ppl who are. Other customers not wearing…read moremasks in a prolonged contact environment. I didn't wait around for my turn but thisnis where i got my current phone. Pre covid service was pretty shoddy back then too. My brand new phone came with a scratch. Phone accessories are extremely over priced.

From the owner: AT&T, serving over 81 million wireless customersread more

Couldn't have asked for a better experience! If you're looking for a knowledgeable, personable,…read moreprofessional and just all around exception experience for your cellular needs, then look no further than Nick Harrington! I had the opportunity of working with Nick and was nice to have someone so helpful, and experience to help navigate our new phone and watch purchase! Thanks for making it easy and helping make the best choices for our personalized situation !

Let me start by saying, I have been with Verizon Wireless for over 15 years. 10 years on my current…read moreaccount and 5 prior on a comp account (I worked for Best Buy Mobile). I have had prior dealings with Cellular Sales and have always been happy, until now. Looking to switch back to iPhone and get the latest Apple watch and owing nothing on my current device I walked into the Bartow store and met with Christina. All seemed well, she said with the cash I had down towards the watch (I wanted to buy it outright) my bill would only go up $20 a month to $181 which included $1,000 trade in allowance for my old Samsung Note 20 Ultra to which I agreed. I even received an email from Verizon while there outlining my next bill and what subsequent bills would be ($181). She advised I had 30 days to bring my trade in back as some of my financial apps were still sending 2FA notifications to my old phone, seeing a it was nearing closing time I elected to take it home to resolve the 2FA issues and bring it back the next day. Two hours after arriving home I receive another email from Verizon with a new outline of my next bill. Now its $271 and $248 a month thereafter! I went back the next day livid and advised Christina this is NOT what we agreed to. She made a bunch of "adjustments" and said it would be 24 hours before they take effect and she can then straighten things out. I also turned in my trade in phone. She stated that was off the next two days but on Thursday would be at another store. I called the Bartow store first thing Thursday morning and request that someone have Christina call me back. Come 5pm and hearing nothing, I went back to the store. This time I met with Rex who assured me the matter would be resolved. HE seemed puzzled on why Christina set things up the way she did and ended up having to get a rep from Verizon on the phone who also seemed confused over what Christina did. Rex assured me all would be straightened out however it could take 1 to 2 billing cycles to see the corrections. Meanwhile, the account still shows a $100 trade in allowance, the cheaper insurance coverage. Luckily I have 30 days to return everything. If this is not resolved, by day 29 I will return everything to the store, pay off the $400 I owe on the device for my second line then will go across the street to AT&T and see what they can do for me. This is totally UNACCEPTABLE. I feel I was lied to and deceived. If you do insist on dealing with this company, ask for anyone but Christina as she is clueless.

Mr. Phone Pro is hands down the best place in town for phone repairs. Not only are their prices the…read morebest around, but their service is incredibly fast. We dropped our phones off at 8:00 a.m., and just two hours later they were completely repaired. One phone needed both the front and back replaced, and the other needed the back replaced, both were completely shattered. They fixed everything perfectly, and the total cost was about half of what other places quoted us. Now let's talk about the staff. They are incredibly positive, friendly, and professional. Everyone there was knowledgeable about the products in the store and happy to answer questions. Their attitude and customer service were so impressive that we actually canceled our phone upgrades with Spectrum and decided we'll be going back to Mr. Phone Pro to purchase our new phones instead. If you need a repair or are thinking about a new phone, start here first. Great prices, fast service, and amazing people. Support small businesses, you won't regret it!

This guys are the best and I fully recommend them , they put the customer service in high ,…read more This place fix my back of my iPhone that was crack , a couple weeks pass by and I notice my back was crack again , well this guys back up their warranty and redone my back screen as their good faith of their work , so definitely this guys are honorable and trustable and great people to build good clientele... You won't be disappointed to come here , they have fair prices and they back up their work ... Thanks for fixing my phone

This is possible the worst establishment I've ever been to, it stinks, it's dirty, none of the…read moreemployees there speak English and when I did ask for someone that spoke English they where rude and nasty, they dont care for their customers nor do the higher ups care for their employees safety please stop and think before you come here I was in there store for less than an hour and with the ac blowing fiber glass it made me my wife and my daughter unbelievably sick they had something dead in the air vents on top of that their ceiling was never closed exposing electrical wiring fiber glass and rats crawling through the building it is just a nasty establishment with rude employees entirely if you thing about coming here think again do not come here go to another cricket if I could have picked no rating I would that's how bad it is giving it a one start should be an award for them

they had good service reps but they got rid of them because they weren't the correct ethnicity…read more They didn't give them a reason for termination. And let me just say those two women were the best employees that bartow cricket has had in a very long time. They fixed any and all mistakes made by other cricket stores near by. And they spoke english and could understand me. Now it's one woman that over charges everything adds things to my cart without asking ect. Sad to say it Blue fig company you need to do better and stop and think and get in your stores and see what your GMs DMs and all are doing to these everyday people. The values you guys have let me just say those women had it. They treated every single person that walked in there like family and it showed since then it's all some business agenda. You guys really messed up and will not be getting my service again.

I have had the front lcd replaced on several phones here and they always take barely an hour if…read moreeven, and do a great job. The one star reviews are people who don't even understand how their phone works in the first place, THIS PLACE IS GOOD AND HAS GOOD REPAIR PRICES!

got my Iphone 16 pro screen replaced. Battery would die within maybe 5-7 hours. My phone screen…read moreglitched out so bad that I couldn't even use my phone till I hard reset it. Out of no where the bottom right of my phone screen went black and I can't use the right side of my phone anymore. Took it in and showed the person who fixed my phone and the owner. They tried to still charge me to replace it AGAIN. This all happened within a week of me getting it fixed. I never leave reviews but that place is a complete scam.