My friend and I went in, expecting to cancel his account but found that there was a better deal…read moreavailable so he stayed with AT&T. Store manager Andrew Montgomery spent almost an hour with us and was the best. (BTW we're a couple of cranky, old guys.) Great service. Ask for Andrew.

Such wonderful customer service! I was greeted and approached instantly. They answered my questions…read moreand went above and beyond for what I needed. I believe the man's name was Jonathan who helped me. Such outstanding service. I would not recommend the store on Cypress Gardens Blvd. T

Couldn't have asked for a better experience! If you're looking for a knowledgeable, personable,…read moreprofessional and just all around exception experience for your cellular needs, then look no further than Nick Harrington! I had the opportunity of working with Nick and was nice to have someone so helpful, and experience to help navigate our new phone and watch purchase! Thanks for making it easy and helping make the best choices for our personalized situation !

Let me start by saying, I have been with Verizon Wireless for over 15 years. 10 years on my current…read moreaccount and 5 prior on a comp account (I worked for Best Buy Mobile). I have had prior dealings with Cellular Sales and have always been happy, until now. Looking to switch back to iPhone and get the latest Apple watch and owing nothing on my current device I walked into the Bartow store and met with Christina. All seemed well, she said with the cash I had down towards the watch (I wanted to buy it outright) my bill would only go up $20 a month to $181 which included $1,000 trade in allowance for my old Samsung Note 20 Ultra to which I agreed. I even received an email from Verizon while there outlining my next bill and what subsequent bills would be ($181). She advised I had 30 days to bring my trade in back as some of my financial apps were still sending 2FA notifications to my old phone, seeing a it was nearing closing time I elected to take it home to resolve the 2FA issues and bring it back the next day. Two hours after arriving home I receive another email from Verizon with a new outline of my next bill. Now its $271 and $248 a month thereafter! I went back the next day livid and advised Christina this is NOT what we agreed to. She made a bunch of "adjustments" and said it would be 24 hours before they take effect and she can then straighten things out. I also turned in my trade in phone. She stated that was off the next two days but on Thursday would be at another store. I called the Bartow store first thing Thursday morning and request that someone have Christina call me back. Come 5pm and hearing nothing, I went back to the store. This time I met with Rex who assured me the matter would be resolved. HE seemed puzzled on why Christina set things up the way she did and ended up having to get a rep from Verizon on the phone who also seemed confused over what Christina did. Rex assured me all would be straightened out however it could take 1 to 2 billing cycles to see the corrections. Meanwhile, the account still shows a $100 trade in allowance, the cheaper insurance coverage. Luckily I have 30 days to return everything. If this is not resolved, by day 29 I will return everything to the store, pay off the $400 I owe on the device for my second line then will go across the street to AT&T and see what they can do for me. This is totally UNACCEPTABLE. I feel I was lied to and deceived. If you do insist on dealing with this company, ask for anyone but Christina as she is clueless.

This is possible the worst establishment I've ever been to, it stinks, it's dirty, none of the…read moreemployees there speak English and when I did ask for someone that spoke English they where rude and nasty, they dont care for their customers nor do the higher ups care for their employees safety please stop and think before you come here I was in there store for less than an hour and with the ac blowing fiber glass it made me my wife and my daughter unbelievably sick they had something dead in the air vents on top of that their ceiling was never closed exposing electrical wiring fiber glass and rats crawling through the building it is just a nasty establishment with rude employees entirely if you thing about coming here think again do not come here go to another cricket if I could have picked no rating I would that's how bad it is giving it a one start should be an award for them

they had good service reps but they got rid of them because they weren't the correct ethnicity…read more They didn't give them a reason for termination. And let me just say those two women were the best employees that bartow cricket has had in a very long time. They fixed any and all mistakes made by other cricket stores near by. And they spoke english and could understand me. Now it's one woman that over charges everything adds things to my cart without asking ect. Sad to say it Blue fig company you need to do better and stop and think and get in your stores and see what your GMs DMs and all are doing to these everyday people. The values you guys have let me just say those women had it. They treated every single person that walked in there like family and it showed since then it's all some business agenda. You guys really messed up and will not be getting my service again.

I bought a iPhone 15 there because my iPhone broke and I needed a replacement immediately the sales…read moreperson was rude. He confused my information with another customers account and it took 20 minutes to sort it out. I picked out a phone case that the associate said would fit and asked him to put it on my phone. A couple of months later, I took the phone case off my iPhone and discovered the back of my phone was missing. I checked my bag and there was no glass part in my bag I will never come to this store again

I came into the store after my phone was hacked. I was in a panic and needed assistance on what to…read moredo to help fix the issue. A young cocky male associate that was just sitting in a chair doing nothing ,with no other customers in the store ,couldn't have cared less about my worries about my phone. He told me there was nothing he could do as he played on his phone instead of paying attention to a customer. He actually said , " I don't mean to sound insensitive but maybe you should just change you Apple ID." I'm not very computer savvy and needed as. He seemed annoyed by that. I've seen this young man in the store before as he was dealing with another customer. I noticed his disregard and disrespect then. I'm not sure how he still has this job. He clearly doesn't like it or dealing with the public. Maybe flipping burgers , out of customers sight, would be more appropriate for this terrible employee. It's a shame because any other associate that I've dealt with was great . This young person is the expectation. Not in a good way. I only hit 1 star because it wouldn't let me post 0.