My SIM card decided to malfunction over the weekend so I visited this store in hopes of repairing…read moreit. I was fully prepared for a complicated fix or a long wait, but the store associates that helped me (I believe their names were Nate and Natalie) made it a quick fix. I was in and out within 15 minutes and my phone is fully functional again. My husband and I are both due for upgrades in the New Year and agreed we'd visit this location again.

We've been going to this store for years and don't typically have issues but today we went in with…read morean issue with one of our phones and the sales person not only was no help, which we understood it may not have been an in-store fixable issue, but his attitude was completely rude and unhelpful and he seemed very I knowledgeable beyond "you need a new phone" without looking at the phone.

I cannot imagine better service: incredible patience, kindness and competence in performing a…read morecomplicated iphone transfer. I recommend them without reservation. Ken Cassie Brielle, NJ

What a gem of a place! Everything you could possibly need plus great customer service. I just…read moreneeded a replacement protective screen for my phone. A task I have avoided for months due to pervious experiences at Verizons stand alone shops. This was replaced and rung up in minutes plus a guarantee that should it break they will replace it for 50% off. A deal never offered to me before at a stand alone store. This is where I will go to from now on.

To whom it may concern- I am a ceo of a public company and never make posts but Maria at ATT gave…read moreme impeccable service today when my phone wasn't working in the middle of a business day. She was calm, understood my needs, juggled my non tech knowledge very gracefully and was even able to help multiple customers while checking back on me as phone transferred - excellent job Maria! - signed Michael catching people doing the right things !

Super great service from Jacoby A at this neighborhood gem in Manasquan. Jacoby is polite,…read moreprofessional, knowledgeable and was patient with my MANY questions when I popped in to upgrade my phone. Transferred my data, explained my new plan and was able to keep within my budget on the new phone and data plan. Give this young man a raise, bonus and free lunch !!!

If I could give Optimum zero stars, I absolutely would. I've been a loyal customer for over 20…read moreyears, and since Friday I've dealt with nothing but frustration and unacceptable service. A technician came to my home who was unable to handle the job and couldn't communicate without using Google Translate. I was repeatedly assured that everything would be documented in my file, yet nothing ever was. The technician ended up canceling my appointment, and when Optimum called to reschedule, I had to explain the entire situation all over again. After spending two hours on the phone Friday, my appointment was moved to Tuesday, 2/3/26--only for me to later find out that Optimum cancelled it without notifying me. When I called to ask why, no one could give me an answer, nor could they offer any real help. The next available appointment they offered was Friday, 2/6/26, which was completely unacceptable, and I was told there was nothing they could do. I work in customer service and deal with people all day long, so I understand what good service looks like. The lack of communication, accountability, and basic awareness of who was even sent to my home was beyond disappointing. After this experience, I'm relieved to be switching to another internet provider.

When Optimum gives a loyal customer for over 20 years a duel Gateway 6 modem after just upgrading…read moreto a higher internet speed and paying more a month, they need to give modems that actually work. Ever since I got the duel Gateway 6 modem a few months ago, I've had nothing but problems, especially with landline internet. It's ludicrous I'm getting charged for a service my family and I can barely use, especially when 5 people have no choice but to drain their cell phone's data just to use the internet. Tech support is not only absolutely terrible, but a severe language barrier for users who speak English only. Optimum's non working modems and dysfunctional tech support is completely unacceptable as a large company! I would never recommend Optimum to anyone, unless you enjoy having no internet access all the time.

3/22/26 3/22/26…read more11:10am Came to Walmart to have Jim, My Go-to Expert, look at my catastrophic phone issue. Jim learned I depend on my phone 24/7 so he found the time......to aid me in my plight. After 45 minutes and after researching the issue...I was restored to A-1. He had me view the broken internals and see and FEEL why replacement parts were needed. (As a consumer, i do appreciate that learning!) He also installed ORIGIONAL Samsung replacement parts....showing me the pack each came in. Thank you for your commitment to excellence, your impeccable strive for precision, and your love of your job. NEPTUNE FRED is lucky to have your services!

Very misleading. Do not recommend. Lied about replacements. AVOID. Item did not even last a month.read more

Mario is a very helpful owner of business and I buy all my phones and computers from him. He…read morerepaired mine also for a fair price and is very honest and never upsells you. He will also set up new Samsung phones and computers if you need help. I stopped going to Best Buy because they wanted you to pay for 15 minutes of Geek squads time. This used to be free and was expensive for that short time. Marcio is the best .

Marcio was awesome, I purchased a iphone from him, great condition reasonable price…read more Went to store to purchase a second phone, my iphone 11 screen was cracked very bad, he told me I can fix this was shocked. 15 minutes later walked out the door. Phone worked like new. For 1/3 of price of iphone 7plus. Highly Recommend

Great response time. Very helpful and knowledgeable. I highly recommend Tom for any future…read moretech/network projects.

The gentleman came and had the patience of a saint! He helped me reconnect my google doorbell &…read moregarage videos. He also helped me with my printer!!

They got the battery that was needed, unfortunately it didn't work. They notified me that there was…read morea delay. They got the new battery, installed and called to let me know that it was ready. All in all...great service! Would recommen.

Prompt service…read more Professional staff. Repair done on time as stated when device dropped off for repair.

Manny is so knowledgeable and friendly. I didn't want to buy another iPhone for hundreds, if not…read more$1000 plus - my cell phone bill is high enough. He got my old iPhone up and running. I would highly recommend him for phone, tablet and laptop repairs.

Manny helped us with our laptop, great guy. had first taken it back to T-Mobile and they told us…read morethat our computer was not working, took it to Manny and he just realized the charger was broken. Save us a lot of money. Thank you Manny