DO NOT GO TO THIS T-MOBILE STORE. I upgraded my phone here, they offered a trade-in promotion for my old phone. When there were problems transferring my data from old phone to my new phone, I begged them not to do anything until i could come back and get my old phone to figure it out. Destiny V. promised no one would touch my phone until I could come back for it, but also told me i could not have my old phone back. I asked to speak to a manager. She said I could, but said the manager would tell me same thing. Obviously I was extremely distraught because ALL of my data, messages, photos, notes, files were stored ON my phone, and not all in the cloud. They said no manager would be in until Friday. I went there first thing on Friday, to be met with another dismissive nonchalant employee, Joey, the manager. He told me that my phone was already shipped. I almost fainted. I begged him and told him I was promised that no one would touch my phone until i got there to talk to him. He then went and checked the boxes and pulled my phone out. But he said there's nothing on it. It appeared to have been reset. Again, I was extremely distraught because I was promised that no one would reset my phone or even touch my phone until I could come back to talk to the manager. Finally I convinced the manager to let me take it, to go to an Apple Store to see if they could retrieve any of my data off the phone. I took it to an Apple Store the next day, they diagnosed my old phone, and saw that it had been ERASED on Thursday, 30 minutes after I spoke to Destiny and she assured me no one would touch it until I got there on Friday. I was devastated. The Apple Store employee said phones do not get erased in the transfer process even if it fails, and that they only get erased if someone does it intentionally. It cannot get erased by accident. He said the process that T-mobile used to lock in my trade in, without assuring that my data was properly backed up and safe, and then erasing my device before giving me a chance to save my data, was extremely unprofessional, incompetent, and he's never heard of a cell phone store deleting a customer's data in that way. I'm still devastated and have spent hours trying to figure out how to get T-mobile to take responsibility for this horrific store's actions. They've only made one thing right, which is that after the store manager, Joey, called me and told me that if I didn't return my old phone to them, they would report it stolen (yeah, appalling), T-mobile customer support assured me that it would not be tagged as lost or stolen under these circumstances. They also seemed appalled at the store's treatment of this situation, but seemed powerless to deal with them other than to file a complaint. I've tried to notify the store of the fact that I have proof that they deleted my data from my phone, wiped it, and to find out what they can do to make it right, and also deal with the rude dismissive employees, so I don't have to resort to legal action. BUT, they don't answer the phone when I call, and they refused to give T-Mobile customer service the contact information of anyone higher than Joey the manager. So, I REPEAT, DO NOT GO TO THIS STORE. read more
