Stopped in because my wife's phone wasn't working. Stood a few minutes waiting to be acknowledged…read more The store was busy. Brian walked by and saw someone in the line behind us that he knew and pulled them out to help them. He had to be told to check us in by another associate who was busy with another customer. He checked us in but still took his friend to help them. Anthony came to help us, quickly identified and fixed our problem. 1 star for Brian, 5 for Anthony.

My sister visited the store for what should have been a simple phone upgrade. The salesperson told…read moreher her monthly bill would increase by "about $6 a month." She completed the purchase, paid the applicable sales tax, and left believing that would be her only additional monthly cost. When I later reviewed our family plan, I discovered that AT&T Protect Advantage Tier 4 insurance ($19/month) and the AT&T Next Up upgrade feature ($10/month) had been added to her account. She did not request these services, was not informed they were being added, and was not shown an itemized breakdown of the recurring monthly charges before completing the transaction. After I contacted AT&T customer service, the unauthorized services were removed and the account was credited. While I appreciate that AT&T corrected the issue, customers should not have to spend time identifying and removing services they never requested or approved. This is not an isolated incident. A separate AT&T store in another state added optional services to my father's account under similar circumstances during a phone upgrade. Also if you search online, you'll see many other customers have experienced the same issues. Because of these repeated experiences, I have filed complaints with the Better Business Bureau, the Federal Trade Commission, and the appropriate Attorney General's Office. I believe AT&T should require customers to review and explicitly approve all recurring monthly charges before any transaction is finalized.

Great service. Great listener. Easy parking. Good teps that care about you…read more New manager is also great. Miguel

I ordered two iphone 18 pro max phones and turned in two iphone 14 pro max phones. The salesperson…read moresaid that the promotion would give me $800 credit per 14 pro max phone. When I turned in the phones after the new ones arrived via mail, the number dropped to $660 per phone. The store didn't want to hear about the problem, and calling Verizon turned out that the offer was not something they had available. This store doesn't seem to train the salespeople, and they say anything to get you to spend money. A poor service, particularly in these tough economic times. Double and triple check the information from these employees.

Last night I went to this AT&T to go over my account in regards to my data usage. I had a horrible…read moreexperience at the AT&T in Bartonsville and I will honestly never go there again. The employee didn't want to be bothered with me, when were no customers in the store, so I asked for a manager only to be told she was the manager. SO this is why I ended up in the Stroud mall, where I have to say I had the best experience I've ever had with AT&T and I was hesitant to go after my experience in Bartonsville two weeks prior. Matt Mancini was working and I want to say how helpful he was. He went over my data usage with me and answered all my questions. He also went over a few changes to make my bill a little more affordable for me. I left the store feeling like I accomplished something, that my questions were answered and overall happy that I went there. So thank you Matt for all your help! I truly appreciated it!

Horrible customer service. Told me to call 611 cause they couldn't help me since I have first…read morenet... well primary account holder is dead and I couldn't do it on the phone and am only authorized for in store changes. Child wasn't wearing a name badge and wouldn't disclose days that he would not be in store so I could come when he was not working. Absolutely horrible experience. Robert had his name badge on and stood by trying to help while the child was just trying to get me out of the store. Spoke to someone on the phone who said they definitely could and should have helped me.

terrible customer service. installed a faulty charger and refused to fix it. I literally brought it…read moreback 5 minutes after I got it because apparently my new charger broke off in his new installation and owner said it was my fault too bad. so rude horrible work

Needed a new back for my phone! Back to new!! Happy I went there to get it fixed highly recommendread more

I'm not sure why I pay as much as I do for service that works 50 to 60 percent of the time. No…read moreprogram or movie is complete without a frequent 'revolving 3-dot symbol' on the screen while everything freezes. Was software testing even done on this system? Quality: not yet. Value: negligible until proven worthy of cost. I'm wishing I could return to Adams Cable...Time to look elsewhere, I suppose.

Blue ridge is not my favorite only reason I went with them is they're supposed to be the best in…read morethe area I have a little 1200 square foot house TVs always freezing up I'm getting charged for three streaming devices when I only have two in my house I called them up they're sending a check out and I have to pay to prove I only have two TVs then today I get a bill for 2 months only been a customer for 28 days not so sure I'm staying with these people

I went into this place to get help with my phone. They do not have access to Verizon records. They…read moremade me search google to find the VERIZON store that sold the phone. They said they were prevented by Verizon to use their computers to find out anything about another store. They told me that Verizon had no records accessible to them about my account. Basically, they refused to provide any help of any kind.

I went into the store, looking to change my phone so it would link up with the stereo in my car. I…read morehad an iPhone and was looking to switch to a droid. They told me everything would roll over. They lied not only did they lie about everything rolling over they did not even turn the phone on or set it up that night probably because they knew that it would not do what it was supposed to do when I went to the next day to tell him it cannot do what they said it would do. They gave me a hard time and also charge me a $70 restocking fee for restocking the phone that they misrepresented and lied about also, while I was in the store that day there was an older gentleman who came in with a problem with a phone. They were pretty much very, very rude to him and pretty much threw him out of the store, the man did not deserve that he just had a problem with his phone and was looking for somebody with some type of experience to fix it or guide him in the right direction. They were nasty to other customers while I was in the store waiting to return my phone and they abused me and lied to me about the phones capabilities of being transferred from one phone to the next I would not recommend this place. I would stay far away from them definitely not people you can trust sad situation in a retail business that these retailers are able to get away with this stuff anymore

BEWARE!! Went there to get an upgrade for the iPhone 14 pro max and one the Hispanic girl that was…read morethere was so nice helping me. Got the phone alright, she decided to take my iPhone out of the box and voluntarily putting a screen protector on my phone and also drops a wall adapter block in my bag and I'm like what are you doing? She was like "Oh it's a new thing T-Mobile is going doing, it comes with the phone. I'm over here thinking shit is free. Weeks later checks my T-Mobile app just to see she financed in my plan. Went back to put a complaint on May 1st 2023 around 3:35PM. They listened and weren't surprised. She stood there and played dumb and clueless on my face. I've been with T-Mobile since 2018, never misses a payment and I mind my business but to try to get over people to get commission is greedy and messed up.

Fine products and physical store, polite staff, but the upselling is counterproductive, since it…read moreleads to a negative image and a distrust of even legitimate advice the otherwise knowledgeable staff may be providing. Software product key process is dismal; Best Buy store and BB web site provide conflicting information, and online / Chat tools hopelessly substandard. Hopefully the offshore customer service will be able to resolve this. I'm a big fan of bricks and mortar and talking to real people, so it's very disappointing.

I should have stopped while I was ahead. Went to this store and no one would help me. I was told…read moresomeone would be with me and nobody ever came. I decided to purchase appliance online. How hard could it be? Well here I am less than 6 months later with a terribly broken refrigerator and I did what they say is policy and called LG. a tech came out and said the part needed to fix is back orders and not expected for at min. 10 days. I tried calling corporate and the numbers listed for corporate brings you to global center around the world. let's see I talked to someone in India, South America , and South Africa. they refused to connect me to a store manager or a manager in general. I am a type 1 diabetic in jeopardy of losing all my insulin. I understand things happen but take care of your customers.