My 91 yr old mother went back to the store on 6/14/23 to ask a service representative to download…read moreher contacts again. She had purchased a new phone 2 weeks prior and paid $29 to have her contacts transferred to her new phone, but unfortunately some of them were missing. When she was finally helped, the service rep replied to her, "Sure, and that will be another $29 to download your contacts again. You should have made sure you had all of your contacts before you left the store." Unbelievable and so angering to hear someone make a comment like that. How many of us would ever know that we had a contact missing, let alone a 91 yr old. They are clearly trying to rip off the elderly!

Just for the heck of it I decided to pretend my phone went belly up and went to the website for…read morelocal Rochester Store where I bought the phone. Today is 8 dec and I may be able to get an appointment for dec 17 or 18. If my phone was being used for business I would kind of be screwed. Ya I get covid, I also get Verizon cant go into hiding and close all the stores. You are selling a major communications device people rely on and cant just cater to your hours or lack of. i suggest getting big boy pants and open those stores and take care of needs of the customers not yours. Time to change companys.

Verizon on Market Place Rochester, MN Excellent customer…read moreservice! Anthony answered all my questions and I did not feel rushed. He gave me his work number and answered my call! Polite and informative. Very helpful!

It's back to "walk-in", no appointment necessary. We've been to a lot of different Verizon…read morelocations, and this one by far is our favorite just due to staff. Had an issue with our phone and account and the staff was awesome in getting everything fixed. We joked and had a good time as things got completed during our account fix. We also upgraded one phone and the activation was the smoothest, and quickest ones we've ever experienced. The staff also walks EVERYONE out the door and thanks is for coming in...also something not found at other locations. Customer Service is top notch here.

I had spectrum for 3 years and after the first year every other day my internet would go out and it…read morewould take up to 30 min for it to come back after me trying to fix it. I called multiple times with no help. Moreover, after the 1st year it went from $40 a month to $65 a month and I called multiple times to see if I could get discounts or any other options to make it affordable but they never helped me. so when I finally switched I got this extremely pushy guy trying to give me better deals and it took me 47 min to cancel my services because he kept pushing. At the end he ended up hanging up on me.

Spectrum now became a scam service. They increased price 40%+, then when you change the internet…read moreplan (after your contract ended) they will surprise you with additional charge. Watch out folks.

I stopped in here because my cell was acting up, they were extremely busy and seemed understaffed…read more The store has everythng you would need from computer parts to cell phones. I get my rechargable batteries here. When I finally got someone to help me, he was very friendly and solved my problem.

Only place in town where you can find a coaxial end connector or obscure radio parts. If its not in…read morestock you can probably order it off their website. The guys are very knowledgeable and helpful. They could use a bigger store for sure.

Good place in the Rochester Mall to get iPhone serviice--quick, effective, got the job done and…read moredoesn't overcharge.

Most excellent service. Joe was fast and courteous. Definitely recommend this business and this…read moreperson. - Al Brentner

They replaced a cracked screen on my android phone. Took about an hour and only cost $25 because of…read morephone insurance I had.

I had this place replace the screen on my phone a while back. This was the place where they were…read morevery faux friendly and happy to see me. Until I paid. Then it was "step away from the desk" when I came back to pick up the phone. Very unfriendly. Don't.

My boyfriend and I were traveling from Arizona and were interesting in switching from Sprint to…read moreVerizon. 3 years ago when we initially got our iphones, we had gone through Best Buy in Rochester as well, and had a very pleasant, easy experience. Given the fact that we had tried to do this transition in Arizona and the employees at the Best Buy in Arizona were complete idiots and not helpful at all, we figured we would have better luck in our home state, which, for starters, doesn't rank at the bottom of the educational scale. What a difference in customer service, product know-how, and plan in's and out's. We worked with Cody during the time that we were trying to figure all of this out, and he was amazing. He explained everything in a manner that was clear and concise, and he did everything he could to get us a new plan and some new phones. Alas, Verizon just rolled out a very SkyNet-esque fraud policy that locks down applications that are from people who are out of state. This policy is new and apparently cannot be overridden by supervisors. The minute one person unlocked it, the computer automatically relocked it. It was very frustrating for us and for the people trying to help us. What was most frustrating is knowing that we would have to do this transaction back in Arizona, where printing shopping cart lists off of BestBuy.com seems to be about the extent of the experience their employees have. However, Cody did everything right, and spent a significant amount of time trying to help us. We appreciated that so much, and truly wish that things would have worked out for us to have given him our business. All of you in the Rochester area, go see Cody at Best Buy Mobile...he'll get you all set up...as long as you're not from another state. ;)

Yes, like the other review they are not very service oriented here. I needed a cell powere adapter…read moreand no one seemed interested in helping me, finally a girl showed up and got me served. Their prices seemed a little high too, but I'm sure its because they are at the mall. I didn't have time to shop online.

We visited this store on Sunday, July 15, 2018. Katie, who was the only employee in the store, is…read moreawesome. My phone completely crashed and she took the time to get it up and running. She did not want me to leave the store until I was satisfied with the solution. I totally recommend going to this location if you want the superior customer service that Katie provides.

Not great, took forever to get my screen replaced, long lines too since its in the food court.read more

Charged 1.5x the price of a brand new phone to replace the screen and say there was "irreversible…read morewater damage." When asked about it, the clerk said that I should go and get someone else's opinion as there's nothing that can be done for the camera.