Called ahead as I am eligible for trade-in for $1100 17pro as a long time customer. Only catch (as…read moreper Verizon billing and website) is I need to upgrade to Ultimate plan (additional $10/mo for 36 months) or my trade-in will be devalued by $360. I mentioned the need to upgrade to the Ultimate Plan and was told there is a Black Friday special and the upgrade in service is unnecessary unless I really need/want it. I was told to take my old phone with me and bring it back within 30 days as my trade-in ... and that I may see one monthly phone cost on my bill which will be reversed when the phone is traded in. "Things" (including the LIST price and "Activation Fee" reading "Pro Setup" on the invoice seemed a bit suspicious which was made clearer when I saw an additional $40 activation fee on my Verizon account online. Went to a Verizon COMPANY store this AM and they had me call Verizon Customer Service ... long story short the order which was submitted has NO TRADE-IN and the "authorized Verizon retailer" just tried to get away with selling me (and apparently reaping the commission) on a full-price phone ... and Verizon corporate will now void that sale, send me a new 17pro phone for me to set up by myself after which I can return this currently 1-day-old 17pro to Newtown (and expect to be faced with a $50 restocking fee which Verizon promises to reimburse) ... and then bring my trade-in to a company store. What I learned ... (1) Jay at Newtown appears to be unethical (there were too many "assurances" for this to have been a simple employee "error"). 2. Verizon corporate will take care of their customers (though, should this happen to you, expect to spend MANY hours on the phone with one or more reps through this multi-step process). 3. Leaving a review on the Newtown store's website appears to be deactivated (though scrolling over an online link with the cursor reports an "unrealistic" 4.9 rating over 920 reviews!) . 4. As a college statistics professor, this will make an interesting case study for my students (though I will be careful not to identify the salesperson by name). Buyer beware. This store may "work" for customers looking to reap free phones for switching carriers and multiple lines but current Verizon customers should avoid it at all costs.

Very helpful...courteous service..well stocked to products..associate knew the products…read morewell...Definitely will recommend...Thank you...

Beware, the employees here are dishonest. I went in to pick up a phone I had ordered online, they…read moretold me that if I had come in the store to make the purchase and trade in my phone I would get $800 for my trade in. What they didn't disclose to me was that it would require them to upgrade my plan which would ultimately add $25 a month to my bill. I only discovered this while talking to Verizon customer service. They purposely tried to hide information and say things in a way that made it seem like this benefited me. Go to an official Verizon store and not an authorized retailer like this place.

Fifth time here looking for a resolution to ongoing issues of extra charges on our account with a…read moredifferent explanation of why they can't do what they said they'd do each time. This location is privately owned. Employees and managers here blame corporate. Corporate blames them. What a shit show.

Closed. This location is closed and not open anymore. Im trying to make this review longer so that…read moreyelp accepts it as a comment and not a tip. Well dont drive here like I did hoping it was open. It was early so I couldnt call. Where can I buy a resistor that I need today?

BEWARE...this store is nothing less than scammers! They will lie about promotions and when caught…read morewill say they will fix the issue yet never do! They will not return calls, text messages and have made other customers so angry that they have had to call the police!

AVOID THIS STORE!!! AT&T had a special to exchange my Apple…read moreiPhone 13 mini ( in perfect condition) for a new Apple iPhone 16 Pro. The offer was that I would get $1000 credit towards the purchase of the new phone. Sounded great! Luke the employee at the store made a mistake and inadvertently wrote my phone up as an Apple iPhone 12. Luke and Lexi (his boss) told me not to worry, that after the third billing cycle the correction would be in my account and I would have the full $1000 credit. Here we are 7 months laterno credit. I've been leaving many messages with no return calls and no help. I spoke with Samantha, who claims she is the manager. She has also been of no help. AVOID THIS STORE!!!.

Nick is great to work with and very knowledgeable when it comes to phone replacement options…read more Have been using these folks at the naval base for several years now and respect the way they treat people. Highly recommend

I had a brief but very good experience here. I took a (physically) broken laptop in for a quick…read moreassessment. Nick was confident and professional in his assessment and explanation of the problem. He gave a quote and fixed a small issue for free, allowing it to run again. He seemed like he knew his stuff, and would not try to oversell you on anything. If I have any future laptop or phone issues that I cannot handle myself, I am definitely returning here.

They have walk in stores in many locations. Pleased with tech support. They care about the…read morecustomers and explain the pros and cons of their products.

BUYER BEWARE - The worst customer service and they do not stand behind their products. The screen…read morecover they applied to a phone I purchased less than a week prior chipped at the edge. He refused to replace it because I had not purchased the insurance. Even the phone has a 1 year warranty, but they refused to simply replace the faulty screen cover they applied on it. The store manager (Omar) has no interest in listening to customers, jumping to inaccurate conclusions about their problems, and with no consideration to retain them. T-Mobile's business at this location will decline over time and the owner of this dealership location will end up having to close it.

TeamLogic IT may be a franchise, but it feels like a local computer repair shop with friendly,…read moreknowledgeable and helpful people. They are down the street from my office, so when I have the occasional computer problem I give them a call, or stop in. They are prompt, courteous and technically proficient in diagnosing an issue, and solving it. If they can't fix it, they tell you and don't waste your time and money. Whenever I purchase a new laptop I walk over to their shop and have them prepare it for use. They make sure everything works and that is has the software needed for security, while recommending other options without installing them in advance. Honorable. So prefer going there than out to see the Geeks in that big box.

I have had several experiences with TeamLogic Converting e-Mail platforms. They follow-through and…read moremanagement is committed to clients' success.