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Richboro, PA

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RadioShack

1.0 (1 review)
Open • 9:30 am - 9:00 pm

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8 years ago

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Newtown Verizon Wireless - Derek

Newtown Verizon Wireless

3.4(18 reviews)
4.0 mi
•$$$

This local Verizon Wireless shop recently opened, and it is likely they are still working out many…read morekinks associated with any new operation. Still, I found their willingness to fully engage the customer on the issues important to the phone/service buyer, ie., selecting a new phone, changing the SIM card from a foreign phone for use in the USA, selecting the right plan when five phones are involved, and working through all the set up requirements on the equipment (even in Chinese), was quite amazing. Props to Derek who went above and beyond the call in spending at least 90 minutes with us as we worked through these issues. He never lost his cool, and remained open and inventive as one roadblock after another was deciphered and overcome. This wireless phone business is not easy for most of us, and we all know that it has become increasing expensive with every passing year. It is almost as if the next step in this industry is for private consultants to begin to offer analysis of need and service availability across the spectrum of alternatives and point us in the right direction, if not complete the transactions for us, and get paid by the phone companies for bringing customers to them. Until that day arrives, it is fortunate we now have a local shop with knowledgeable and willing service folk who can at least provide that kind of insight for their own company's line of product and services. We definitely felt that Derek was doing his best to listen to us, and respond with suitable alternatives. These circumstances are never "Wahoo" moments. But, I am certainly a true fan of the effort I saw today.

Called ahead as I am eligible for trade-in for $1100 17pro as a long time customer. Only catch (as…read moreper Verizon billing and website) is I need to upgrade to Ultimate plan (additional $10/mo for 36 months) or my trade-in will be devalued by $360. I mentioned the need to upgrade to the Ultimate Plan and was told there is a Black Friday special and the upgrade in service is unnecessary unless I really need/want it. I was told to take my old phone with me and bring it back within 30 days as my trade-in ... and that I may see one monthly phone cost on my bill which will be reversed when the phone is traded in. "Things" (including the LIST price and "Activation Fee" reading "Pro Setup" on the invoice seemed a bit suspicious which was made clearer when I saw an additional $40 activation fee on my Verizon account online. Went to a Verizon COMPANY store this AM and they had me call Verizon Customer Service ... long story short the order which was submitted has NO TRADE-IN and the "authorized Verizon retailer" just tried to get away with selling me (and apparently reaping the commission) on a full-price phone ... and Verizon corporate will now void that sale, send me a new 17pro phone for me to set up by myself after which I can return this currently 1-day-old 17pro to Newtown (and expect to be faced with a $50 restocking fee which Verizon promises to reimburse) ... and then bring my trade-in to a company store. What I learned ... (1) Jay at Newtown appears to be unethical (there were too many "assurances" for this to have been a simple employee "error"). 2. Verizon corporate will take care of their customers (though, should this happen to you, expect to spend MANY hours on the phone with one or more reps through this multi-step process). 3. Leaving a review on the Newtown store's website appears to be deactivated (though scrolling over an online link with the cursor reports an "unrealistic" 4.9 rating over 920 reviews!) . 4. As a college statistics professor, this will make an interesting case study for my students (though I will be careful not to identify the salesperson by name). Buyer beware. This store may "work" for customers looking to reap free phones for switching carriers and multiple lines but current Verizon customers should avoid it at all costs.

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Newtown Verizon Wireless
Newtown Verizon Wireless
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Got me one of these!

RadioShack - electronics - Updated November 2026

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