I wouldn't give this company even 1 star due to their unethical business practices and the slew of dishonest employees I have encountered since I, unfortunately, got my wireless "service" in December of 2022. I called 3 times to verify I would have service 3 times at my address, and every representative said, "Oh yes, we have excellent 5G service in your area." So the 4th time I called and spoke to Alex, who lied about multiple things to get my business, and that's where this nightmare began. Lie #1: Not only do I not receive "excellent 5G service at that location, I receive absolutely no service. I can not make calls, I can not receive calls, I can not send or receive calls, and I also can not get the internet. Lie #2: I did the keep and switch promotion where they pay off your installment. Alex did not inform me I had to pay off the phone first, there is a short time limit which you have to send in the information and the clock starts when you get off the phone, not when you are actually able to activate your service. It took me 2 weeks for AT&T 2 weeks to process my payoff to actually be able to activate service. I had to pay the day I started service, so basically, I paid for a full month for 2 weeks of service. They also don't bother to tell you it takes 8 or more weeks and that I would have to call them a few times and complain before I actually got a virtual card that no one accepts. I was able to call in again and get an actual pre-paid card. Also, I'd like to mention that every time you have to call this company make sure you have at least 45min to an hour to spend on the phone due to the long wait times and the customer care people to get on the phone to tell you more lies. Lie #3: "For signing up today, you will get a 'free phone''. Alex didn't tell me this "free phone" I received actually locked me in to a 2 year contract with these people and by the time I found out I was unable to return the phone, so I would have to pay nearly $1000 for this device. Had I known the truth, I would have never taken this device because we didn't need it, but I wasn't given a choice. I was just told I am getting this phone . Lie #4: Nurses get a discount. They only have first responder discounts because nurses aren't important and never get discounts even though I have saved countless numbers of people as an ICU and pediatric ICU nurse, but no business cares so nurses are never recognized. I believe all the previous statements cover all of Alex's lies. Since our lines have been activated, I called in a few times every month reporting my no service issue. They want me to call them from the location I don't have service at. Months later, I finally spoke to an honest employee who confirmed there is no service at the address I have given to several employees several times. T-mobile would still not let me out of the contract I was tricked into getting into and would not let me return the device. Before speaking to the one honest employee at T-mobile, I was told by several different employees that they were updating the tower in my area. One employee said it would be completed Feb 20, one said they began working on it Feb 20, and one employee told me, coincidentally, they are working to update every tower in all the towns I had to drive through to get to my destination and that is why I can't get service on my 1.5 hour drive! Wow! What are the odds of that happening? Lol. My most recent issue is, for the past 2 months, they have been trying to charge me an extra $50 for my service eventhough I have not changed anything since I signed up with them and nothing has changed. I am still having my bill auto drafted for a phone service I rarely have. Today they tried to say I haven't paid my home internet since March and I told them they have been auto drafting my bill since December for the same amount every month so where is the money they are taking from me going?. They supposedly fixed this issue last month but today I was lucky enough to be on the phone with them 50 min because they are trying to overcharge me yet again. Again this issue is supposedly fixed and my bill will be the same as it has been since December, but I am reluctant to believe anything they say so I guess next month I will see. My advice for consumers is stick with whatever carrier you currently have (unless it's T-Mobile and save yourself this headache. I do not know how this company gets away with lying and stealing, but obviously they do so my goal is to tell my story to as many people possible so this doesn't happen to anyone else. read more

The store manager Annie was very rude. I came in to disconnect my Wi-Fi I asked if she could give me the number for customer service and she proceeded to tell me in a rude way that I could've looked it up on google. I wouldn't recommend anyone going to them for any services. read more

We were fed up with AT&T because of a bad experience with the iPhone 12. Michael at T-Mobile listened to our needs and concerns and took very good care of us. He checked out what were the best options for us and got us signed up. We did not need an appointment and everyone there were really nice and worked together as a tram in helping us get up and running. It was a good experience. read more

My husband and I went in around 9am to see if they had any 12 Pro's in stock. The man who approached us at the door was sweet and professional but the man behind the counter was ridiculously rude. He kept talking over us and we couldn't even tell him what we wanted or what we were there for. He treated us as if we were stupid and didn't know what we were talking about. He gave us false information (because I do my research and have been with T-Mobile long enough to know how they operate) saying that "we can't cancel your pre order" when In fact they CAN because it's a part of their return and cancellation policy. You're allowed to cancel an order as long as it hasn't shipped and I've checked CONSTANTLY, to see whether it shipped or not. read more

Germany and Adam were an awesome team and they really helped us when we came into the store. Sometimes we can be difficult but they had great patience and really saw things through to the end!!! Thank you both so much! We will definitely be back because of you both! read more

Came in because I was directed there through sprint to ask about a warranty for my AirPods because I bought the AirPods at the store. I don't work with phones so I didn't need the attitude with how one of them goes: We only work with phones and that's not a phone and you'd need a receipt to show you paid for those AirPods anywhere you go. Like, the serial number is tracked along with my phone plan since it's added on my phone bill. Im not a thief or incompetent, I just needed my AirPods replaced and could've been redirected politely instead of putting up with being talked to like that. I really don't get what peoples problems are with why they feel the need to be ugly. It's embarrassing for them and ruining business reputation. They're just very quick with people and don't solve or help with anything. read more

My main complaint about this T-Mobile store is about their professionalism. On a scale from 0-10, I rate them a 2. I've been a T-Mobile customer for 20 years and I've not been so irritated in a way things were operated when I went to this local store. These people don't give a crap about helping you. The lady that usually works there that I believe is head of sales (not manager) and her co-worker "T-Mobile expert" (forgot his name) they love to talk and blame things on the customer rather than help to find a solution toward the problem. My 10 min phone call with T-Mobile customer service was a lot more helpful than the local store services. Customer Service also agreed the employees professionalism to the customers were wrong. I'm not the only person that had issues too. After waiting for 1hr I was able to observe how they dealt with other customers and very similar or worst than my situation. The professionalism at this place is extremely poor and their trainees even agree after I spoke with them. If you're a new customer I would avoid going to this one store or even avoid going to T-Mobile. There professionalism and organization are declining and their rates aren't that much better compared to other services. read more

They took care of my phone issue and made it super easy for me to become a customer. I'm so glad I came in today

I came in to return a T-Mobile product to the T-Mobile store. I switched to ATT. When I called tmobile to confirm my account is closed and I was good to go, they confirmed case closed and I had nothing else I needed to do. Then I got hit with $314.00 bill adjustment for a final bill adjustment for a cell booster they sent me and did not ask me to pay for. Gave me 10 days to pay. I brought my T-Mobile booster to the T-Mobile store to return. I was able to walk right in and didn't have to wait to be helped. They would not receive it and made me wait 1 hour and 20 minutes. At the end they just said "ok your good to go" but refused to give me any confirmation of delivery or confirmation I won't be on the hook for $314. read more