I had a front camera replaced there recently, and was very happy with the quick and professional…read moreservice!

I had scheduled an appt for 10am on May 9th, for a PS5 repair. We arrive at 10 and they are…read moreclosed, no one inside. Their hours are 10-6 on Saturdays. I called and no one answered. We sat in the parking lot thinking someone will show up any minute now, they just overslept. It's now 11am and a lady walks up to the door, she has an appt at 11 and I tell her no one has shown up yet. We then left at 11:15 with no one showing up to open the store. I ended up emailing the company 3 times at 3 different email addresses that I could find, including the one that confirmed my 10am appt. It's been almost a month and I still have not heard back from them. I get if someone overslept or there was an emergency etc, but to not reply or reach out to the customers that had scheduled appointments is just unprofessional. I would avoid this business due to their poor business practices and lack of customer care.

I went in with a problem caused by the new update from Apple. Sani, the young lady that was…read moreworking, did an amazing job addressing my issues and doing it all with a smile! She was great and had me in and out in a matter of a few minutes. Kudos to Sani!

I contacted The MacGuys for a new MacPro set-up and backup of my 10 year old Mac. His team was was…read moreprompt, professional and scheduling was easy. Tim was amazing- He provided all necessary set-up services, walked me through the new features of the Mac and went over and above with all of his help. I work remotely between Chicago & Excelsior so it's important for me to have quick tech support. I highly recommend The MacGuys for any of your IT requirements.

These guys are AWESOME. Called me back twice after hours, not knowing me from Adam, and I was in…read moreOregon. They sabe the day. The are the best. Thanks again.

Not happy with my experience when looking at the full picture. I had a hot tub panel install on…read more11/2020 and paid a premium for it due to the holiday season and booking backups. They had an opening and a good rating online, so we decided to go with them. This March (3/2026) as I was freshening up my hot tub for spring, I noticed that only half the jets were working on only one side of the tub. I started troubleshooting what might be the issue and eventually made my way to the electrical box for the hot tub unit. I opened it up and noticed what looked like corrosion on the key/plug. When I pulled it out and gave it a closer look, I noticed that 3/4 main wires were completely fried or corroded. Yikes, that is probably the issue. When I called Mr. Electric's service center, I was met with no concern (Oh my, that doesn't sound good - yeah, you think?) and no offer to come out and inspect the work and then repair the issue (past the warranty period), just that another technician could come out and do the repair work for us. Why would I pay for your techs to come out when I'm experiencing shoddy work from you guys already? I pay a professional to do the job right, the first time around, so that I don't have to get things re-done and spend more money. With the track record I already had with them, I opted to not re-hire. I instead went with my main HVAC/electrical/plumbing company who came out and repaired and cleaned everything up (and stands by their work every time). When talking to the electrician who came out, he mentioned the reason this whole thing happened was because the wires were not tightened correctly during the initial install, one of the wires became loose overtime, overheated and then fried the other ones. The box that housed the electrical unit was closed and always locked with a padlock (so that my kids wouldn't open it up and messed around with it). When I mentioned that to the electrician, he said it was probably a poor install from the get-go. I'm so glad I caught it when I did, I hate to think the harm this incompetent install could have caused to my house and family. Not sure if those loose & overheated wires could have caused a house fire but I wouldn't want to risk it regardless. I will never hire this company again.

Technician argued with me about whether I had a problem while I demonstrated that I did…read more (Thermostat needed to be rewired to furnace) Was unwilling to remedy the problem. Threw some shade at me while in my house on a call. Overall an unpleasant experience.

I visit this store almost every time I need to make Amazon returns. The staff is super efficient,…read moreI've always been in and out in under 5 minutes even if there are several people waiting in line. I've always felt welcomed and seen a lot of friendly faces. It's so refreshing to have staff behind the counter that give a good impression and seem to love what they do. I highly recommend this UPS store!

I had some auction items shipped, they were friendly and helpful with a fair price. Would reccomend.read more

Colin gives great customer service! Love this store! Best one in the west suburbs. He took my…read moreproblems seriously and did everything he could to get them fixed. A+++

They we're really helpful in get my new account all set up!!!!!!…read more Thanks a million sprint You are awesome

Bruce and his crew have always done a wonderful job on my knives, scissors and pocket knives…read more Bruce also sells some wonderful scissors, too. It's all high quality American work! I won't go anywhere else.

If I can give 0 stars I would, I went to these guys for sharpening training, these guys didn't put…read morein the effort to train me properl, I went back home thinking I was good enough to sharpen in the field, well I ended up ruining about a half dozen shears, when I called Bruce about it, he told me to call Bob as he trained you, well Bon avoided me at all costs, ended up buying 5 new shears for the client, as far as his shears that he sells, check out Shears Direct, that's where gets them from, you can get them way cheaper if you go directly to the website, if your looking to get some training, join a Facebook sharpening group first and start there, these guys scammed me and I highly recommend you avoid doing business with these guys

After Vent Wizard paid service, no lint in dryer trap, no lint in dryer vent. Must be venting into…read morethe dryer, thought that was a fire hazard.

I had a great experience with this company…read more My dryer was giving me an error code and I couldn't figure out why. Dryer vent wizard sent a technician to my house. Turns out our builder didn't properly install the duct work in the attic - it was detached so all the hot air and lint was being blown into my attic instead of the exhaust duct on my home's exterior. Had this problem not been uncovered by Dryer Vent Wizard, a fire could have started in my attic and burned my house down. The technician was very professional, diagnosed the problem quickly, and even took photos of the improperly installed duct work at my request so I could file a warranty claim with my builder. He needed to cut a hole in my ceiling to get in the attic. It was done cleanly and professionally. He repaired the duct work and to this day 2 years later I have not had an issue. In the end what I was billed felt very fair if not a bargain for the work that was done and the amount of time that the technician was on site.