Worked with Joel upgrading a phone and getting the best home internet out there!! He was so easy to…read morework with and very professional!!

The black friday salesman was rude and inconsiderate. I came in with a technical issue, the store…read morewasn't busy and he told me to contact Samsung directly. I'll look at another service provider soon. I had been with Verizon for 30 years.

I was not impressed with the level of service I've received here the last 2 times I've visited…read more Please acknowledge me as soon as I walk in and don't make me wonder if you've seen me. Maybe they were tired, but they definitely were not warm or friendly. Value $$$ is poor compared to their competitors. I was able to find a much better deal for one mobile line with data and will be switching to T-mobile next week. Phone selection was fine. They have a good display of the newest phones. I tried to use their online chat function 3 times in a row to ask a few questions, but was disconnected each time after explaining my situation to each chat agent. Very frustrating. Then, I tried to stop by 15 minutes before closing time one night and the store was already closed. Goodbye, AT&T.

After walking into the empty AT&T store near South St Paul only to be told they wouldn't take my…read moretrade in phones that I was suppose to turn into at an AT&T store then spending 2 hours on a live chat with an actual person, I was at my wits end. No one seemed to want to help me with a simple turn in of phones and I wasn't going to lose out on the credit I was promised. In a last ditch effort, I called DJayy at the Eagan store. Briefly, I explained the situation and he said, "I can help you." What a relief! I got to the store which was slammed. I waited awhile for my turn, watching DJayy seamlessly helping one customer after another as well as his coworker who needed his help multiple times. I was very impressed. If he is not a manager or on the management track, AT&T is making a big mistake. I appreciate all his help and all the issues we were having were resolved. Thank you DJayy.

Every time I have an issue with my laptop I come in and get the help and support I need! Super easy…read moreto go online to the Genius Bar and set up a time to come in ! Super helpful staff and given I am in my 60's I am always a bit conscious about Tech! I know a bit ! But there is no gaslighting no making you feel awkward about the issues! Will be back ! Highly recommend the store !

I went there to explore getting a Smart Watch. Absolutely no help. Also, when I saw a watch that…read moreI might be interested in there were no signs on the product to help me research later on my own. Do not bother going to this store.

I've driven by this place a zillion times, but never have stopped by. It's in Midway, across from…read moreBanfield Pet Hospital and Big Tent Liquor off the Green Line. I had dropped my Iphone and part of the corner popped out of the case, so knew I needed to get my smartphone fixed. I checked out some Yelp reviews and decided it was worth stopping by. First, Snelling Avenue was undergoing major construction when I drove there, but it was easy to get to and has its own parking lot, which is super convenient. It was empty when I went in, and I was promptly attended to. The store manager, Demetrius W, helped me. He went over the minimum labor fee of $26, and they literally fixed it within 5 minutes. I barely had to wait - had great customer service, and found the price to be reasonable from other estimates that I got online. Overall, very happy with my relatively easy Iphone fix!

Friend had bought an iPhone from them in the past and they seemed friendly and trustworthy. Brought…read moremy own iPhone in to have the cracked screen replaced. When I dropped off my phone it was functioning and charging completely fine. Picked it up the next day and it wouldn't charge and was stuck in a restart cycle. Demanded to know what happened to it and after running some tests they finally admitted they had fucked the motherboard. Okay price for fixing screen but be prepared to have to buy an entirely new iPhone and if they destroy your cracked one they only refund cost of screen not $25 labor cost, which is ridiculous because all they did was destroy my phone.

For a cell phone store, this place is INCREDIBLE!! I feel like they took notes of how Apple does…read moreretail, because it felt like the cell phone version of an Apple store. First of all when you walk in (if your not there to browse but need to work with an associate) there is someone dedicated to checking you in, and you get an estimate how how long your wait will be. I initially went there on a Friday around 5:30 pm. Got checked in right away and the store was busy with customers. I came back later that night to purchase an iPhone 6 (they were about the only place left that had them) and had to wait about 40 min (understandable, it was a Friday night at MOA). When I had to wait on my second visit there, I probably had about 3 people check in with me to give me an update on my wait time and how many people were ahead of me. Loved that, very good customer service. When I actually met with the associate (worked with Tracey) he was just awesome. Such a nice guy, very personable, was able to get me my new iPhone, sign the contracts, trade in my old iPhone, and make sure it was activated and ready to go in less than 20 min. As far as the store itself, it's HUGE and has a ton of products on display to play with. Like I said feels like a cell phone version of an Apple store (just not as minimalistic). Overall VERY impressed with this place. The sales people told us they are one of the largest Verizon stores in the country and as such have a huge inventory of very popular products. If you happen to be in MOA, even if you don't need to go to the Verizon store, just check it out anyway just for the experience.

Went to store because Total Wireless couldn't get my phone number working. I believe it was a…read moreVerizon glitch from the onset. Went to this store and hotshot salespeople said they could set me up with Verizon prepaid. They put a new sim card in and said I was good to go and charged 88.18 to begin service. Traveled 20 minutes home only to find no service. Went back to get explanation and they couldn't get going. They said I would receive a refund the next day. I didn't. Called and they said it would take several days. Never got refund never got service. People don't go there!

1 single staffer on the floor with 4 customers waiting, the other employees if they existed were in…read morethe back screwing around. The 1 employee was teaching some boomer how to use basic functions on her phone like a tech support, and ignored every other customer. I wasn't greeted or acknowledged when I entered and I stood there for 5+ minutes.

This location is understaffed and the staff are completely incompetent. The selection of phones and…read moreaccessories is adequate, so if you know what you need and can get it yourself, you may be ok.