Customer service. This person is very difficult to work with. One of those people who expects you…read moreto know as much about your iPhone as he does. Scoffs at questions. Arrogant and repulsive behavior.

Add one more voice to Jay and A2Z's stellar rating. I happened to be in the neighborhood getting…read moresome skates sharpened and saw A2Z's sign so I stopped in. I'd been looking for a tablet and had no experience with them at all. I am fairly computer Savey having been a software developer for 40+ years but tablets were something of a mystery to me. Jay & chatted for 15-20 minutes, talked about my needs and what I intended to use it for. Jay offered to send me some info on a couple of new tablets he knew about and could order. He also mentioned a different model available at the local "big box" store. I checked out his suggestions plus the big box option that he had mention and it turns out the big box store had a "just introduced" version of his suggested tablet that had a larger screen, more storage and a slightly better processor than his suggestions. Plus it was a few bucks cheaper. All in all I did end up getting the big box tablet but I really appreciated all of Jay's time and effort that he put in with helping me figure out what would work for me and the price range I would be looking at. I went back there the next day to show him the new tablet and got a screen protector from him. He was just the help I needed and did it even if it didn't earn him very much. Can't ask for better help than that. I'd go back to him in a heartbeat for anything he could help me with even if his price wasn't the lowest one!

For a cell phone store, this place is INCREDIBLE!! I feel like they took notes of how Apple does…read moreretail, because it felt like the cell phone version of an Apple store. First of all when you walk in (if your not there to browse but need to work with an associate) there is someone dedicated to checking you in, and you get an estimate how how long your wait will be. I initially went there on a Friday around 5:30 pm. Got checked in right away and the store was busy with customers. I came back later that night to purchase an iPhone 6 (they were about the only place left that had them) and had to wait about 40 min (understandable, it was a Friday night at MOA). When I had to wait on my second visit there, I probably had about 3 people check in with me to give me an update on my wait time and how many people were ahead of me. Loved that, very good customer service. When I actually met with the associate (worked with Tracey) he was just awesome. Such a nice guy, very personable, was able to get me my new iPhone, sign the contracts, trade in my old iPhone, and make sure it was activated and ready to go in less than 20 min. As far as the store itself, it's HUGE and has a ton of products on display to play with. Like I said feels like a cell phone version of an Apple store (just not as minimalistic). Overall VERY impressed with this place. The sales people told us they are one of the largest Verizon stores in the country and as such have a huge inventory of very popular products. If you happen to be in MOA, even if you don't need to go to the Verizon store, just check it out anyway just for the experience.

Went to store because Total Wireless couldn't get my phone number working. I believe it was a…read moreVerizon glitch from the onset. Went to this store and hotshot salespeople said they could set me up with Verizon prepaid. They put a new sim card in and said I was good to go and charged 88.18 to begin service. Traveled 20 minutes home only to find no service. Went back to get explanation and they couldn't get going. They said I would receive a refund the next day. I didn't. Called and they said it would take several days. Never got refund never got service. People don't go there!

There are often long lines and you probably cannot be seen without an appointment, but the staff is…read morefriendly and pretty knowledgeable. I appreciate the good service. I love the T-Mobile Tuesday deals that they offer as well.

T-Mobile sucks for coverage. If it isn't AT&T or VZW in Minnesota, don't bother. You get what you…read morepay for in wireless services

Gigi!!!! Was amazing! She is an amazing person who helped me pick a plan, walked me through getting…read morea new phone and watch! To start off this location is awesome very efficient and very personable staff!! Can you get a new phone and a new plan switched over from AT&T you know it's never going to be easy and they made my experience as effortless as possible. Working with Gigi, there were some small hiccups. She was extremely Patient ! Helped every way possible and resolved every obstacle that we had to face. Even towards the end when I almost had the phone in my hand, it was accidentally shipped to my house. So I had to wait a few days. She went above and beyond to take care of me and make everything right! Really appreciate her customer service and I would definitely recommend going to this location and trying to work with her. Thank you again for your patience! As it is a process to go from one carrier to another and transfer your phone number! Also, my service is way better than AT&T in Minnesota......

In general, no one likes to go to a cell phone store and it is always going to take awhile, that is…read moreout of everyone's control, so there is no need to be mean to those that are working there. Been to this store a few times, and honestly, everyone is amazing. I have had great interactions with everyone that works there. They are patient, kind, and take their time to address your issues and really put their best foot forward to ensure you have what you need. This is definitely the best store to come to! If you are able to make an appt ahead of time, that is helpful because it gets kind of busy, especially on the weekends!

They were extremely helpful!! Mr. Martin & Kumar helped us out and they luckily had a deal going…read moreon! Great price, and speedy fast! about 20min, every other place I called was overpriced & would take forever! This place is also open 24/7 for your convenience. I personally have never heard or seen a phone repair store that's 24/7. Exceptional service and highly recommend!

Terrible place to go purchase anything ! All the employees…read moreare teen who don't give a penny about customer service

This review is about my cracked screen for my Samsung Fold phone. I filed a claim, and the nearest…read morelocation for Minneapolis was Richfield on Lyndale Avenue. Now I know what you are thinking, I didn't have a choice of locations. I did. Three years ago for a different phone, they took care of me. With that said, I am happy to say this was my second satisfied experience. This location is north of HYW494 in a court of shops, businesses, and restaurants on Lyndale Avenue. My phone is complicated, so normally these questions are asked. Did you drop your phone? No. Was it dropped in a liquid? No. Was there anything you did to break your phone? No. It was simple, my screen cracked about 1 inch from the bottom of the fold of the phone. After filing my claim and taking it to be fixed, the uBreakiFix team confirmed the status of my phone and said this would be taken care of. I know this was a long-winded story to make sure John and Christian (uBreakiFix experts) are taken care of. Because of them, my experience was spectacular. They were kind, patient, thorough, experienced, etc. Also, they sent me a personal text with the status of my phone and when it was fixed. When I arrived to pick up my phone, they were happy to see me and explained what they did to fix my screen. I know this sounds unreal. Why would they show so much care? I don't know. I challenge you to find out. See if they treat you as well as they treated me. Thanks, John and Christian! This is for uBreakiFix leadership, please replicate their kindness and professionalism.

Received top notch service here. It took just a 5 minute visit for Rick to fix my Galaxy S10. Would…read moredefinitely go back again.

Stay away from the shady store. Wanted to buy some AirPods…read moreto replace my broken ones so I stopped in during a layover. Got the AirPods 4 ANC. Thought they were expensive at $260 but didn't realize that is $80 over the MSRP at Apple Store! Tried calling but cannot find any working number for this store and website contact has not responded. Currently disputing this with my credit card company.

I get excited when I see a store like this at an airport & I have time to shop and browse…read more However-this is one place you want to avoid at all costs! From what I could see, everything was overpriced (when it was legible marked). Well, figure they have to pay for the high airport rental fees... My complaint is the crappy service-and that they know less than me!