This T-mobile location is sleazy and Anthony, who claims to be the manager, is a con artist.
Anthony claimed he was using a special coupon to give my family two tablets for an additional $2. I asked several times what the catch was, what was in it for him, and why he would do this for us. He wrote it out multiple times on a white board and said there was no catch and that he would still get a sale per tablet thanks to the coupon and that we would get tablets for $2, which sounded like a win-win. Instead of the tablets being cheap, the bill came in with significant extra charges for the tablets and their lines.
As soon as we saw the bill come in so wrong, we called this T-Mobile retailer but were told that Anthony wasn't working that day. We went to the Portsmouth T-Mobile instead, and they assisted us. They were unable to honor Anthony's promises but instead accepted a return. The manager of the Portsmouth T-Mobile said that it was the fourth time that week that they had had to take tablet returns due to the same con from the Dover, location.
In Portsmouth, we discovered that Anthony had also misrepresented the process and cost of adding my mother to our plan at a later date. It wound up being more expensive than what he had quoted in no uncertain terms, and she was told she would be unable to keep her phone number despite Anthony having assured us she could bring an existing number.
The Portsmouth T-Mobile employees were sympathetic to our situation but still wanted to charge a restocking fee when we returned the tablets. We were only able to get that fee waived by calling customer service.
This was a horrible experience driven by an amoral man who cares more about the bottom line than telling the truth to his customers. My advice if you've read this far is to not go to this T-Mobile satellite location if you are looking for a decent experience; try Portsmouth instead and get whatever they promise you in writing to avoid the frustration and wasted time that my family experienced thanks to Anthony's predatory business practices. Or, consider taking your business to another company entirely. read more
