This store is extremely poorly run!! Reps hanging around talking when people are waiting. Just…read moreridiculous to schedule a time to return hardware and have to wait 30 minutes longer! Dont bother going to this shop!!

If you want Internet, that actually works do not use spectrum. In addition after you cancel your…read moreservice and already have another provider. They try to hold you hostage and refuse to cancel your service. The service is not even worth one star.

Router died Saturday and after troubleshooting, nothing worked…read more Spectrum sent a tech over Sunday. He arrived an hour early. Connor was polite, smart, and thorough. After investigating everything, he installed a new router complete with our network and credentials replicated from the old router. 30 minutes mission complete. We Spectrum.

Stay far away! Associate gave me the equipment for my service and told me to take it home and plug…read moreit in and in an hour I'd have service. They ran my credit card to set up auto bill pay, but it didn't work, so my first bill was late. The company called a few days later with a set up date where they came into my house. The date didn't work for me, the next available was a week later. I got billed for that week without service. The associate at the store said nothing about a $50 setup fee. I can't call the store to complain, the number goes to a call center. They'll make a note of it and that's about it. Oh, and once your phone number is in their system, get ready to have 2-3 sales calls a day. Super frustrating when your existing service isn't even set up yet! Way to go spectrum, way to go!

I want to tell you about two great employees you have in your Augusta store. I needed answers to…read moresome questions about my bill and I wanted to buy a new IPad. Wyatt Brann and Elle Oja answered all my questions and helped me order a new Apple Air. They were pleasant, knowledgeable, efficient - so very helpful. In the past I have left the store confused and frustrated. These two were just great! Thank you for finding them to work in your store.

The price goes higher and the service is lower. Belgrade Maine has some of the worst in the…read morecountry. The Augusta store agrees. Hey Verizon, Get off your butt and do something for your customers.