Looking for a new phone, we were told that this location had one. We called and Ben offered to hold…read moreone while we drove an hour to get there - then Ben took care of the transfer, brought cases over to choose from, put the screen cover on, and answered all our questions. While this process brought us right to closing time, Ben couldn't have been nicer or more patient. This store, and Ben are a gem.

This is a new T-Mobile where Pet Quarters used to be on outer Main St. in Waterville. Quick…read moreattention and knowledgeable staff. Ashley was super nice and did a great job setting me up! I got a great deal for internet and cell phone. And a free Galaxy S24 with a trade in! So happy.

Great customer service and quality work from everyone in the sales and service departments.read more

I am going to keep this short and sweet because I have already written a 3-page letter to their…read moreCorporate Complaint office only to be told that regardless of how many mistakes were made, there was only one solution and no alternatives to rectify when an employee accidentally does not place the order correctly and that as a result you Cann't take advantage of the promotions offered. The staff is very friendly and they are always busy. It is not unheard of to be waiting 30-45 minutes before you are helped, even they have 3 staff present. I went in, was helped by an over ambitious younger gentlemen who was very friendly but made a key mistake that made me ineligible for any promotion because of the way he placed the order. The Manager and District Manager all attempted to rectify, but they don't have the authority or the permissions to apply a promotion onto the account. They have to suffer the agony of talking with their customer service who then tells them there is no way to fix the situation. In then end, Corporate contacted me and said you have one options and if choose not to go with it, there is nothing else we can do and today I am paying full price for a phone that should have been free when I transferred my service from Verizon to T-Mobile. If I could give the staff 5-stars I would, but the fact T-mobile restricts store employees from performing MANY tasks and requires them to sit on a phone with customer see vice to do half their job, that is what leads to long waits and over 5 hours of being in store only to find out Corporate won't fix the issue.

So I will never swap my phone to T-Mobile and I'm going to tell you why…read more Get some Pop corn and buckle up folks. My friend needed to upgrade her phone and I was coneodering a change over. We talked to Neil in the Auburn maine store. He looked us in the face and said he called the stores in south Portland and the Maine mall. He very specifically said the Portland store didn't have them but the maine mall store had 4. So my friend and I jump in her Tahoe and make the 45 minute drive to the Maine mall store. Neil in fact never called the Maine mall store. They had 0 of the phone wanted in stock. The girl working and her manager tried to smooth things over and offer solutions. However, still came up short. After the BOLD FACE DISHINESTY of NEIL in the Auburn store o will infact not be swapping my phone plan over. My friend proceeded to call the Auburn store and be hung up on by Jake who is claimed to be a supervisor. T mobile, do better.

I took my laptop here to be looked at after I dropped it and damaged it. They charged me $25 to…read morelook at it and said they would get back to me with how much the parts would be to fix it. I didn't hear from them for a week or so but then I got a call that it was fixed. This made me a little nervous as I never got a call with the expense estimates but when I went to pick it up they said they were able to fix it without any new parts and only charged me another $30 for the labor. They also removed some junk that was slowing my computer down that I didn't know was there and I am pretty sure they cleaned it as well as it seems to have a lot less crumbs in between they keys and the screen is amazingly fingerprint free!

From the owner: Burgess Technology Services is a service-oriented technology company in Mid Coast Maine. We offer…read moremany experts under one roof, so we provide a broad base of support for your projects: *Network Design, Analysis & Support *Cloud Services *Managed Services *Software Development *PC, Printer & Hardware Service *Equipment & Software Acquisition *Web Services *Telecommunications *Consulting Our customers look for excellent long-term value and exceptional personal service. People who need to make different technologies work together also find Burgess a good match.

Customers service people are nice. But they don't ever have phone went in to buy iPhone and they…read morewere sold out of all regular non pro iPhone like your a phone store and you don't have any phones

Very impressed with this T-Mobile store! We recently made the switch from Verizon to T-Mobile and…read moreit was the best decision ever. We stopped by this store to have a look around and the staff was incredibly informative and helpful in answering all of our questions about our new account. We are actually amazed that the coverage we are getting with T-Mobile far exceeds what we ever had with Verizon and the customer service has truly been some of the best we have ever experienced. We are so glad that we made the switch!