Everyone was friendly and cheerful. Kel was exceptional in helping me find the value of the item I was about to ship to a friend in New York. In so doing, I felt assured as to how much insurance I needed. Kel was very respectful and had my trust. Karen M. read more

Every time I leave a package, I know that it will be returned promptly. The package is never damaged. That's what I call quality service.

Returned two large boxes to Amazon. Scott from the Waterville Maine store took the time to wheel in my boxes. Noticed I needed two codes for my boxes. Immediately gave me the number to Amazon to request a second code. Returned with code and took care of me. Scott also processed two other returns for me promptly and cheerfully. Scott has waited on me before with the great high standards and courtesy always. I like going to this location. The people are always so nice. Scott went above and beyond to make sure I was taken care of. Top notch employees at this location. read more

I sent boxes of books to NYC. Most boxes arrived intact, but several were clearly repacked and the contents somewhat altered. I "gained" some books that I had never owned and that must have been shipped by another customer: Katushika Hokusai, "Mad about Painting," David McCullough, "The Johnston Flood," Shakespeare's "Hamlet" (Folger, updated edition), a novel, "They," and a collection of graphic novels, A. Uderzo, "Asterix." I wonder whether this customer received any books of mine. read more

Always friendly and kind, been going there for several years now for drop offs. They are always busy, and very patient with the customers I've observed. They are doing their best during this pandemic:) read more

I don't like to give negative reviews but I want to warn others. My mom sent me two packages over a two-month period. Both had been opened and resealed. The first had baked goods (untouched) and a card with $50. The card was there, the envelope was not, and the money was stolen. The second had more baked goods and a card with an Amazon gift card. Same thing happened. Never again. The police are investigating. Please beware! read more

So I've tried using them twice. My first package was stolen and the second got such a ridiculous quote I was shocked. $800 to ship a 30lb end table. I would be cautious with them and use them for only things that aren't important or valuable. Honestly with the all problem at usps it's still a much better option. read more

I have never had a worse experience shipping something out. Had nothing but issues from the start. We were sending out a laptop to be worked on out of state. Decided after we left we needed to add additional insurance in case something was to happen. They said we needed to come back in to process that request, which we did. We also paid for a return shipping label and got a different tracking number. Well once the laptop was ready to be shipped back we found out that the return shipping label was nowhere in or on the packaging. After several phone calls and a visit back to the store, multiple employees advised us that we must be mistaken and the label cannot be reprinted. Very rude and condescending. I asked for a manager to call me. The same women called me and I can hear the manager in the background telling her what to say. Finally days later they finally agreed to email the shipping label only to the recipient. The store called me to advise the package was at the store to be picked up yesterday. My brother went today to pick up the package and was told they don't keep packages there and he would need to go to the hub. I walked in seconds later and explained that I got a call to pick it up at the store. She rudely said I'm the only one who would've called and I would never say that. She asked for my name again and then decided she did remember calling me and the package was right on the counter! Unbelievably ridiculous customer service! If I could give negative stars I would. Do not go here! read more

Kimberly handled my call, and solved my problem with courtesy, ease, and efficiency! I was in a bit of a pickle, needing something picked up and shipped to another state. What I thought was going to be a nightmare - and expensive - turned out to be affordable and easy! Thanks, Kimberly! read more