I just want to give a shout out to the Dean, Tech Sales Associate, and the entire Staples crew in…read moreWaterville Maine. I work a lot from home, writing, along with online Zoom trainings. My laptop stopped working and the General Manager (G.M.), Pamela Rich said to bring it in as soon as possible. I have a number of protection plans with them. Dean was transparent from the get-go, that he was off for the next couple of days. Brady called me the next day to ask questions about my computer, which I thought was very considerate. I wanted to let Dean keep working on it since we had already established a rapport and he was familiar with the issues already. His professionality was spot on: his eye contact, consideration to my concerns, and patience answering all my questions. We call it old school customer service, putting Dean into the "cream of the crop" group of professionals. Pam is the same way and the way she works with her team is a bit magical. She trusts them, listens to them, and works with them for ultimately, the best solution for the customer. My hardrive crashed and I needed a new one, and that protection service had expired. Arghh. Every time I spoke with Pam, she encouraged me to update that plan. I was trying to save for it, but vehicle problems and other financial stuff kept happening, taking away from my savings. I paid for that plan, and should be good to go for the next 24 months. I asked Dean what he recommended as I trust his opinion. Working within my budget, he installed the hardrive, and did it sooner than we expected. He waited until after I arrived, even waiting to take his lunch break. In hindsight, I wish I asked what time he was taking a lunch break, so I could either come before or after. During this entire time, I spoke with a very considerate Associate Lilly, who had excellent customer service skills answering my call and routing me over to Dean. I saw Sheryl in the print department, who's been so helpful anytime I've needed anything scanned, copied, printed or faxed. Eric, the Tech Sales Supervisor has always been helpful and seriously considerate to my laptop problems. When I called this last time, I met Mary, the Sales Manager, who was nicer than you could imagine. Like everyone cares: "Can I help you find something...do you have any questions. Even when Dean was helping me, he conscientiously acknowledged a customer at check-out, "I'll be right with you." In a day and age, where many businesses are still dealing with lasting effects of the recent Pandemic, many have been crippled, put out of business, or still experience staffing shortages, it's disconcerting to say the least. Any business that has its doors open and staff present both during and after the pandemic is such a huge accomplishment, one that shouldn't go unnoticed. As consumers, it would go a long way if we could have a little more patience and understanding for both the employees and businesses that have remained open since the Coronavirus Pandemic. So many have strong opinions about it, but the fact remains that we all lived with federal and state executive orders and mandates. Our local Waterville Staples remained open, for which I'm incredibly thankful for, including Dean, Pamela and the entire crew. :-)

Just OK, I drove all the way out there to scan 2 pictures. They scanned as a pdf and when I got…read morehome the scans were not good. They were high quality professional 8x10 phots that I scanned and the pdfs I received are unusable (colors washed out/orange and faces are very dark). I guess I will attempt Walmart or Walgreens next.

Best and fastest place to get an iPhone and other wireless devices. They fix iPads, iPhones, iPods,…read moreSamsung, LG, Motorola laptop screens.

I brought my iPad in with a cracked touchscreen at noontime and he had it fixed as good as new by 5…read morePM. What was even more impressive was that he had the part on site and I did not have to wait for a day or two for him to order the part to repair the iPad. I was very impressed.

They charged me $30 to tell me they didn't know what was wrong with my computer. Awesome.read more

From the owner: At Virtual Dimensions we offer a unique kind of sales & service, unlike anywhere else. When you…read morepurchase products or bring your computer in for service, upgrades, or repairs, you will talk with a knowledgeable staff that will help you make reasonabl

Great local business! Saved me a huge headache! I recently purchased a brand new Lenovo from…read moreStaples. Because I was moving, the new laptop got packed away before even coming out of the box. A month later I started up the new Lenovo and the screen immediately began to glitch. My new machine was defective right out of the box. I took it back to Staples thinking it would be a simple exchange. It was not. Their story policy did not all for the return/exchange as i missed the return window for electronics. Staples tried to bring the machine up but the defective monitor did not allow for and repair/diagnosis. Rats! But the machine was still under factory warranty. I placed a trouble ticket on the Lenovo website and was assigned a case on February 2, 2021. I waited about two weeks, thinking I would at least have a follow-up message about my machine. I replied to the email with my case number asking for an estimate. I use my laptop for my writing gig on the side (and to post these Yelp reviews!) Bottom line, I needed to get back on the web ASAP. I frequent Topsham where this unassuming little shop is located on the second floor of suite 2 in Topsham Fair Mall and thought, I'll check it out. I was impressed by the cozy waiting room, masks were being enforced due to covid, and social distance measures were put into place, clear dividers were used to shield customers and staff. I sat down with owner/head tech Josh who specializes in Lenovos. He was sympathetic to my plight and said Lenovo will probably never get back to me, so he offered to take over my repair claim and with his magic connections he'd give them a call. WHAT A RELEIF! I was able to unload my headache and put it in the hands of a professional repair tech who has over 15 years experience in the industry. Mr. Mason provided top-notch customer service, he really empathized with my plight. I trust my machine is in good hands. Skip the big box, check out the Nerd Barn for computer, phone, tablet, etc. repair needs.

My wife's MacBook Pro screen broke and Joshua from Nerdbard was awesome. He replaced it and was…read moregood to go in 3 days. Great job and reasonable price.

Great service on my iPhone; knows what he's doing. Fast, friendly , knowledgeable and courteous.read more

I was visiting in the area and had an issue with my iPhone 13 Max Pro. I did not want to drive to…read morePortland and use a whole day so I took my phone to Chris. He explained my options and cost to fix the phone. I said ok and he repaired it in 5min(I had left to go eat assuming it would take at minimum an hour). he did a great job and I would highly recommend him to anyone who asked. thank you Chris!

Excellent, friendly help with technology issues. I've asked for help several times - from ipad,…read moreprojectors, Mac laptop. Matt has helped us save HUGE on our monthly cable bill by guiding us through the rather daunting process of "cable-cutting." I would highly recommend this company for any tech-related questions and repairs you might have.

Went there to see about fixing my phone. He couldn't get the parts for it, but gave me an education…read moreon water damage and how to spot it. Also some info about phone motherboards. He obviously knew what he was talking about.

Great little place with friendly people. Had my phone battery replaced and the back glued back down…read morewithin just a couple hours. Very near the city forest so you can have a nice walk while they fix your device. Highly recommend this wonderful spot for all your tech repair needs!

Don saved the day when my iphone acted up on me recently. He was able to talk me thru resolving the…read moreproblem and preventing a recurrence. Super helpful and friendly, and didn't hesitate to give me the information I needed to resolve my problem. I wouldn't hesitate to take my business to him.

I needed my iPhone repaired . I stopped by their place they weren't open , I tried to call they…read moredidn't answer I requested two services from their website and all they did was send me an email that they would get to me when they can . I think this is extremely bad service. And I took my repair request someplace else, I will never use I solutionpros

My boy Matt here really outdid himself! My phone was in terrible shape after I had cracked it; the…read morecamera was exposed and everything. The screen wouldn't even respond to my touch. I took it to iSolution Pros where Matt gave me a time to come and pick it up. When I went back to pick it up, the screen was replaced and wonderful but still not responding to my touch. However, Matt was dedicated to finding the cause of this problem, and after much tinkering, he figured it out and fixed the issue. Not only that, but he also placed a screen protector on top of the screen. All of this for the great price of $70. I'm so glad I went to iSolution Pros :^)

Jay is great! He is extremely knowledgeable about his trade, is very efficient and extremely well…read morepriced. Provides reasonably priced options. You can't go wrong with trusting You Broke It We Fix It with your technological needs.

I destroyed the screen on my iPad. I brought it in, and they had a screen in stock. I really messed…read moreup the corners, so they kept it overnight to make sure it was properly seated. I picked it up this evening, and it works great. Very reasonably priced, and super nice guys to deal with.