The staff member, Kaitlin, who helped me replace a lost phone was superb in every way. She…read morereassured me, explained my options clearly, and expedited the purchase and setup. When I returned later that day because my phone contacts and saved messages had not transferred automatically, Kaitlin used tech wizardry (or magic) to restore all my data in moments. This would have been miracle enough, but when the school where I worked barred access to its websites on my new phone, Kaitlin spoke directly with an Infotech specialist there to resolve the issue. In all, Verizon provided service above and beyond.

Levi is a stand up man in every way- I went in store 2 minitues before close- like a real class ass…read moreprick- with not even a 1% chance that anyone in store would be able to help fix my problem- Levi stayed over 20 minutes after the store closed to solve my issue. He called multiple customer support centers until he found one that was still open. Genuinely know it was God who made sure it was Levi who ended up saving my night- making my week- just want everyone who is looking for a salesman to know- Levi is the only person my family will be doing business with in the future. He's the only salesman I'd recommend doing business with.

Great customer service and quality work from everyone in the sales and service departments.read more

I am going to keep this short and sweet because I have already written a 3-page letter to their…read moreCorporate Complaint office only to be told that regardless of how many mistakes were made, there was only one solution and no alternatives to rectify when an employee accidentally does not place the order correctly and that as a result you Cann't take advantage of the promotions offered. The staff is very friendly and they are always busy. It is not unheard of to be waiting 30-45 minutes before you are helped, even they have 3 staff present. I went in, was helped by an over ambitious younger gentlemen who was very friendly but made a key mistake that made me ineligible for any promotion because of the way he placed the order. The Manager and District Manager all attempted to rectify, but they don't have the authority or the permissions to apply a promotion onto the account. They have to suffer the agony of talking with their customer service who then tells them there is no way to fix the situation. In then end, Corporate contacted me and said you have one options and if choose not to go with it, there is nothing else we can do and today I am paying full price for a phone that should have been free when I transferred my service from Verizon to T-Mobile. If I could give the staff 5-stars I would, but the fact T-mobile restricts store employees from performing MANY tasks and requires them to sit on a phone with customer see vice to do half their job, that is what leads to long waits and over 5 hours of being in store only to find out Corporate won't fix the issue.

So I will never swap my phone to T-Mobile and I'm going to tell you why…read more Get some Pop corn and buckle up folks. My friend needed to upgrade her phone and I was coneodering a change over. We talked to Neil in the Auburn maine store. He looked us in the face and said he called the stores in south Portland and the Maine mall. He very specifically said the Portland store didn't have them but the maine mall store had 4. So my friend and I jump in her Tahoe and make the 45 minute drive to the Maine mall store. Neil in fact never called the Maine mall store. They had 0 of the phone wanted in stock. The girl working and her manager tried to smooth things over and offer solutions. However, still came up short. After the BOLD FACE DISHINESTY of NEIL in the Auburn store o will infact not be swapping my phone plan over. My friend proceeded to call the Auburn store and be hung up on by Jake who is claimed to be a supervisor. T mobile, do better.

I took my laptop here to be looked at after I dropped it and damaged it. They charged me $25 to…read morelook at it and said they would get back to me with how much the parts would be to fix it. I didn't hear from them for a week or so but then I got a call that it was fixed. This made me a little nervous as I never got a call with the expense estimates but when I went to pick it up they said they were able to fix it without any new parts and only charged me another $30 for the labor. They also removed some junk that was slowing my computer down that I didn't know was there and I am pretty sure they cleaned it as well as it seems to have a lot less crumbs in between they keys and the screen is amazingly fingerprint free!

From the owner: Burgess Technology Services is a service-oriented technology company in Mid Coast Maine. We offer…read moremany experts under one roof, so we provide a broad base of support for your projects: *Network Design, Analysis & Support *Cloud Services *Managed Services *Software Development *PC, Printer & Hardware Service *Equipment & Software Acquisition *Web Services *Telecommunications *Consulting Our customers look for excellent long-term value and exceptional personal service. People who need to make different technologies work together also find Burgess a good match.

Customers service people are nice. But they don't ever have phone went in to buy iPhone and they…read morewere sold out of all regular non pro iPhone like your a phone store and you don't have any phones

Very impressed with this T-Mobile store! We recently made the switch from Verizon to T-Mobile and…read moreit was the best decision ever. We stopped by this store to have a look around and the staff was incredibly informative and helpful in answering all of our questions about our new account. We are actually amazed that the coverage we are getting with T-Mobile far exceeds what we ever had with Verizon and the customer service has truly been some of the best we have ever experienced. We are so glad that we made the switch!