I am paying over $300. a month for cable and internet and the last month my internet and cable has…read morebeen very crappy. Every time I turn around they are doing maintenance and it doesn't seem to get any better. Watching a show on Tv it stalls and has to load video. We are lucky if we can get on the internet and look anything up. It lags really bad. For the amount of money I am paying I would expect better service than what I am getting, You really should reimburse some of the money for the crappy service we are experiencing.. Can you please send me an update on exactly what the problem is and when you expect to fix it.. Thank you, Deborah Kachur 517-449-1610 Debbieandbob@hotmail.com

Returned my equipment today. Simple, easy, fast…read more I would have had a better experience, if their AI would have emailed me a return slip so I didn't have to drive. The people work much better.

Worst experience I've ever had in 30 years as a Verizon customer. Do yourself a favor and DO NOT…read moreuse this store or company for any of your cellular requirements. Very unethical to say the least.

October 11, 2019…read more Purchased Apple watch on this date. The Simply Mac Store paired the watch to iPhone. Approximately 1:30 p.m. Jonathan S did a great job. Following this step I contacted Verizon.....After several attempts to set up my watch online with Verizon, observing: First agent was uninformed of the process, asking me to perform the wrong functions as I later found out. I was subsequently transferred to another agent who was also unfamiliar with the process. I was disconnected a couple times during the online chat. I then called a Verizon Agent. I was confident the Verizon Agent had established Verizon service for my watch. The next day at 10:33 a.m. I had received a text from Verizon, asking me to access a website embedded in the text. I did as requested, and was taken to the Verizon Wireless Website and to the section, "Manage connected devices". I was unable to perform the function requested on this website. I made a trip to the Corporate Verizon Store at 4601 Illinois Road, Fort Wayne, IN. Phone 260-432-9928. The staff was unable to explain why I was unable to perform the function requested via text by Verizon. Due to a lack of confidence in this answer, I requested Verizon to confirm my street address entered in the Verizon system for emergency assistance. Verizon was unable to access this information and did not understand the process; although the Agent did ask his managers in the back of the store how to complete the process several times. The manager provided misconstrued and incorrect advice to the Agent as I later learned. The Agent told me Verizon, based on information from his managers in the back of the store, did not maintain my address for emergency services and had only asked for my address to determine if 911 services were available in the area. (Is there a location where 911 is not available these days?) I asked to speak to the General Manager. Instead the on floor "Solutions Manager", Jenny, stated Verizon personnel did not know why I received a text message and could not explain the reason I was unable to complete the requested function. Jenny said Verizon did not maintain my address in their system for emergency purposes. I learned later this statement was not factual. Corporate Solutions Manager, Jenny, was dismissive, uninterested in my dilemma, and as I eventually learned, was not knowledgeable about both issues that I had made a trip to the Corporate Verizon Store to resolve. I called Apple for the facts and spoke to Jasmine. Jasmine was unable to confirm the facts but contacted a Verizon representative, Michael. Jasmine had explained the run-around the Corporate Store manager had given to me. Michael confirmed the Verizon Corporate Store Manager, Jenny, was uninformed of both issues, stated her behavior was inappropriate and reflected badly on Verizon. Michael stated Jenny's poor attitude and dismissive behavior is not the type of treatment Verizon finds acceptable for its customers. (Evidently Verizon doesn't appreciate being contacted by Apple Service when their customers need help from Verizon.) Michael explained the text had been sent too late in the set-up process and should have never been sent to me at all. As an incidental matter, Michael fixed the incorrect name identified with the Apple Watch. Michael explained Verizon does maintain home addresses in the Verizon system in the event of an emergency, utilizing the Apple Watch functionality to provide 911 services. The Corporate Verizon Store at: 4602 Illinois Road Fort Wayne, IN. 46804 260-432-9928 exhibited undesirable behavior, especially from management, which indicated they were unaware of the operational aspects of the Verizon system, and consequently provided untrue statements. Alright I will say it....Verizon lied to me. The proper response to me from the Solutions Manager would have been "I don't know the answers to your questions, but I will investigate and call you tomorrow with the answers". Oversight and review of the Solutions Manager, Jenny, behavior should be conducted by Verizon. In my opinion, at least a reprimand is in order for her.

The service is constantly out, and we generally are not given any information whatsoever as to when…read morethe Internet will be back. There's been 3 major outages in the last 2 months alone! Not sure what's going on, but I hope you can figure it out.

I would leave zero stars if I could. This business has the absolute worst customer service I have…read moreever encountered. We have been out of internet for 4 days. After running a diagnostic test they determined our antenna is bad. We have repeatedly call and left messages with no one ever calling us back. And on the off chance that the call is answered the receptionist always says "oh I'm sorry I forgot to call you back and I'll be in touch once I hear from the owner or a technician." It never happens. They have not reached out even 1 time to fix this issue. It is now the weekend, we will be without internet for 6 days. This is complete BS and I have never had this experience with any internet service we have used. I am about to file a complaint with the BBB, because I can bet on everything that they will 100% still charge us the full amount for this month. They should have sent out a technician the first day we had issues. I think I've been pretty patient the first 3 days but I am beyond angry now, this is completely unacceptable.