Worst experience I've ever had in 30 years as a Verizon customer. Do yourself a favor and DO NOT use this store or company for any of your cellular requirements. Very unethical to say the least. read more

October 11, 2019 Purchased Apple watch on this date. The Simply Mac Store paired the watch to iPhone. Approximately 1:30 p.m. Jonathan S did a great job. Following this step I contacted Verizon.....After several attempts to set up my watch online with Verizon, observing: First agent was uninformed of the process, asking me to perform the wrong functions as I later found out. I was subsequently transferred to another agent who was also unfamiliar with the process. I was disconnected a couple times during the online chat. I then called a Verizon Agent. I was confident the Verizon Agent had established Verizon service for my watch. The next day at 10:33 a.m. I had received a text from Verizon, asking me to access a website embedded in the text. I did as requested, and was taken to the Verizon Wireless Website and to the section, "Manage connected devices". I was unable to perform the function requested on this website. I made a trip to the Corporate Verizon Store at 4601 Illinois Road, Fort Wayne, IN. Phone 260-432-9928. The staff was unable to explain why I was unable to perform the function requested via text by Verizon. Due to a lack of confidence in this answer, I requested Verizon to confirm my street address entered in the Verizon system for emergency assistance. Verizon was unable to access this information and did not understand the process; although the Agent did ask his managers in the back of the store how to complete the process several times. The manager provided misconstrued and incorrect advice to the Agent as I later learned. The Agent told me Verizon, based on information from his managers in the back of the store, did not maintain my address for emergency services and had only asked for my address to determine if 911 services were available in the area. (Is there a location where 911 is not available these days?) I asked to speak to the General Manager. Instead the on floor "Solutions Manager", Jenny, stated Verizon personnel did not know why I received a text message and could not explain the reason I was unable to complete the requested function. Jenny said Verizon did not maintain my address in their system for emergency purposes. I learned later this statement was not factual. Corporate Solutions Manager, Jenny, was dismissive, uninterested in my dilemma, and as I eventually learned, was not knowledgeable about both issues that I had made a trip to the Corporate Verizon Store to resolve. I called Apple for the facts and spoke to Jasmine. Jasmine was unable to confirm the facts but contacted a Verizon representative, Michael. Jasmine had explained the run-around the Corporate Store manager had given to me. Michael confirmed the Verizon Corporate Store Manager, Jenny, was uninformed of both issues, stated her behavior was inappropriate and reflected badly on Verizon. Michael stated Jenny's poor attitude and dismissive behavior is not the type of treatment Verizon finds acceptable for its customers. (Evidently Verizon doesn't appreciate being contacted by Apple Service when their customers need help from Verizon.) Michael explained the text had been sent too late in the set-up process and should have never been sent to me at all. As an incidental matter, Michael fixed the incorrect name identified with the Apple Watch. Michael explained Verizon does maintain home addresses in the Verizon system in the event of an emergency, utilizing the Apple Watch functionality to provide 911 services. The Corporate Verizon Store at: 4602 Illinois Road Fort Wayne, IN. 46804 260-432-9928 exhibited undesirable behavior, especially from management, which indicated they were unaware of the operational aspects of the Verizon system, and consequently provided untrue statements. Alright I will say it....Verizon lied to me. The proper response to me from the Solutions Manager would have been "I don't know the answers to your questions, but I will investigate and call you tomorrow with the answers". Oversight and review of the Solutions Manager, Jenny, behavior should be conducted by Verizon. In my opinion, at least a reprimand is in order for her. read more

Rude and incompetent service. Came in to get my iphone 11 (that was purchased through Verizon) activated. Person stated they don't do that and I had to call tech support for some reason. FYI, I called them and they stated I had to do this at a Verizon location. Person wouldn't even assist me in logging on to the WiFi so I could transfer my data from old phone to new. Tried telling me i was getting an attitude with her and she just tossed my new phone onto the counter. Did i have an attitude, not before but i sure did after she did that. Highly recommend taking the extra time and driving to Ft Wayne and doing business at the Lima RD location. None of my family or friends will ever do business at this location ever again. If I could give zero stars I would. read more

Nate the not so great was my sales person, he refused to give me his last name. He was rude, indifferent, and pretty much didn't seem to care much about helping me with my phone issue. Instead, he wanted to tell me that the reason I couldn't get on line was because I was out of data, I kept telling him that it was a wifi issue, not a data issue, and even when out of data Verizon let me surf on a slower mode when I was out of data. I showed him how I could get on certain websites, but not others... He couldn't care less, kept droning on about me being out of data. He did a reset for me, and forgot to mention that it would wipe out my wifi password... Took a while for me to figure that one out. Finally I asked him if he was qualified to reset, or offer technical help... He said no, he was a sales person and told me to call tech support. So basically he was no help at all... Just rude and indifferent. Hopefully Verizon will get him some training before he runs of future and current Verizon customers. read more

Young man with bad attitude. Went in for help with my phone. Kept saying I have no idea what you've done to your phone. Clearly not helpful to older customers .Was made to feel stupid which I am not. I'll be going back to the Verizon store on Stellhorn Rd in Ft Wayne, my favorite store anyway, that young man is awesome. read more

Came in to ask a question about my cell service. Discovered this is a franchise, this always concerns me. We were helped by Ally, she was fantastic. However, she asked an associate if they had an item in stock. He said he would check and see. We were there for 10 min and he had not moved. We were told he was training a new employee, he missed the teaching moment. Instead of showing this man how to assist a customer he learned how to ignore anyone in need. Eventually I walked the entire store to see if they carried the item. I did not see it, this of course does not mean it was not there. I would not recommend coming here, use the extra time to find a corporate store and get what it is you need. read more

Great to-the-point service. Very helpful in choosing the best options and plan upgrades. The bald guy was very professional and knowledgeable. By far the best experience we've had dealing with Verizon. read more