Ryan set me up with my 4th phone/ line and everything works as it should. In and out in a very…read moreshort time AND SAVED me money as well. Can't do better than that. Thanks Ryan for such a great transaction .

The new Verizon in GERMANTOWN on Mequon road is the place to go for excellent service and help…read more Christian was so knowledgeable and patient in solving the issue with my phone... Very much appreciated!

Hands down the best Verizon experience I've had since Covid, Jarvey and Nick were able to take care…read moreof my family and have some fun!

The worst customer service. store manager Jarvey refused to help. He seemed more worried about…read moreChase you out of the store instead of help a custome.

Mike was so great, easy to work with and just a gem of a human…read more My iPhone 6 wouldn't turn on and after traveling from Philadelphia to see my grandmother I was already tired. Mike immediately looked at our plan and ended up getting my mom and new phones AND saving us both money every month. he spoke highly of working for Verizon and honestly, that's a bonus.

I had such a good experience at this store. I had no idea what I needed to do to switch over to…read moreVerizon but Cody helped me through every step. He was knowledgeable, patient and friendly. Everyone at this Verizon was there to assist in any way needed. If you need to go to a Verizon I'd suggest this one!

I have had to go to this store 3 times in the last month or so and I have had a great experience…read moreoverall! I have generally gone in the evenings right after work and have been able to be helped right away. I have seen a different associate each time and all were friendly and seemed knowledgeable. We added a new line to our family plan, so we were able to get a pretty significant discount to all get new phones and they do let you keep your old device for 30 days. You can choose which phone and color you'd like and they will get it ordered for you. I thought it came in fairly quickly, especially because we were not in a rush!

Worked with Malcolm to trade in my phone for a new one. Complete ass, very rude, and came off…read moreextremely negative from the start. He called his manager and explained the story all wrong like he was working against us not with us. Malcom is definitely in the wrong business with that attitude. I don't recommend working with that knucklehead.

Just back from verizon brookfield...was greeted by a lovely young lady who after a few quick…read morequestions connected me with a gent to help me. Guy was helpful, knowledgeable and didn't try to upsell me, explained everything clearly, took his time. Ended up leaving with what I came for (the phone I was leaning toward from pre-trip research), and nothing that hadn't.

We came in to get a new phone and Jacob was acceptional!! He went above and beyond, even after we…read moreleft the store we had needed a little extra help and he made this process quick easy and provided excellent service!!

STAY AWAY!!!!!!! I…read morehad the WORST experience yesterday with of all people the manager of the store! My 91 year old father had his sim card put in after switching to Verizon from AT&T. He asked that the manager talk to me because I wanted to tell him to just reset the Network Settings to see if he could start to get incoming calls and text messages which all were not working. This moron refused to even speak to me!! Can you imaging he would not even talk to me about what I was telling him and asking how he was going to fix this problem??? My dad kept asking him to talk to him and he refused! I then called the store directly and ask to speak to the manager and it was the same guy! And he refused to speak to me and hung up on me! I am reporting him to the CEO of Verizon so he should be fired! This african american manager is not manager material because if he was he would have spoken to me!!!! He sucks and is not into customer service! Verizon, please fire him!!!!!! STAY AWAY from VERIZON if this is the kind of people they employ!!!!! STAY AWAY!!!

Go to any other Verizon store but this one. I came in to buy the new iPhone 15 Pro Max 1 TB. He…read morefirst insisted that I don't need to 1 TB because I have 64 now, without even a conversation how my current memory is working for me or why I might need additional memory. We went back and forth a few times with him insisting I don't need that much, and me saying I do. He finally priced this phone, and as I tried to explain to him the reason I wanted such a large storage amount, because the phone can take raw photos which use a tremendous amount of storage, and I do photography as a hobby, so this is important to me. But before I could say any of that, when I just said basically "want it because", he told me if I'm going to argue with him I can leave the store. When I tried to explain that I'm not arguing but trying to offer valuable information that may help with understanding customer needs or phone features, he said I already told him I want 1 TB, and if I want to say any more than that, I have to leave. I have no idea why he was so aggressive today or why he felt he shouldn't take a couple minutes to listen to his customers but rather think he knows it all, but there's too many Verizon options to waste any more time on him. I went down the store and ordered my phone from them where they listened to all my stories. I also upgraded my data plan. Do not go to this store. They are so antagonistic about customer needs, that they are willing to miss out on sales for it.

Literally just went in after getting a replacement decide to add my new phone to my account. This…read morewas like 2 weeks ago to a week ago. Dude there, didn't even catch his name said it was gonna be $35 just to look up my account. Like what? I don't think so.

My girlfriend just bought a new phone and needed a new SIM, we came to the store and the manager…read morewas with another customer... but not really, it seemed like they were just socializing. Girlfriend and I grabbed a seat, we weren't in a rush. We ended up waiting about 15 or so minutes for his conversation to wind down. What followed was Orlando coming over, and just being the rudest person ever. Initially asking if she could get a new SIM without being on the account, he said "$15" fine. I asked if the phone would function on the existing 4G SIM and he said "No" and then backtracked and said "it'll be slow" Then I asked if there was wifi available to speed up activation, he comes back with a simple "don't need that", I mention "yes but it'll be faster than the 1.5Mbps on the cell in here" It just got unnecessarily tense really quickly and straight answers from Orlando were few and far between. He ended up double charging and then backtracked on the fact she couldn't register a new SIM without being the account owner. Visit was a waste of time and frankly Orlando had a really awful demeanor toward folks that didn't pay him any disrespect.

The only reason this is a 1 star is because you cannot give zero stars…read more One of the users on my company plan wanted to upgrade from iphone 16 to 17 - he is an authorized end-user on the account, and told the store he wanted to pay cash - full price - for the phone as a direct ESN swap. The sales person pushed and pushed him to finance it - could not take no for an answer, but my user was specific on this point. The salesperson finally agreed and sold him the phone, and transferred the ESN. Now two months later, my user sees his phone is SIM locked, so i checked the bill and the store sales person *PUT IT ON A PAYMENT PLAN for $0.36 - 1 cent per month*. The only reason for doing this is that the salespeople are pushed by their management or somehow comped when getting phones to be financed, so not only did she not do what my user said he wanted, but literally signed him (and my company) up for a payment plan for the phone. For 36 cents. This is beyond unethical and If the culture permits or incentivizes this behavior it brings into question any transaction or statement made by this 'Authorized Verizon Reseller'. This is the sort of thing you expect from extended car warranty sales people and dudes selling reverse mortgages on cable news. Oh, the other reviewer mentioning the sign in the window is spot on - a number of months ago i stopped in around 330. Sign on the door, '1pm - back in 45 minutes'. At the time thought it was a fluke, now seems about right. This clownshow of a store is a complete embarrassment to Verizons corporate brand.

Davione is completely unprofessional. He attempted to make it seem like i was in the wrong for…read moreutilizing the policy i was told when purchasing my phone and accessories, saying well you got 3 freebies you shouldn't have compared to the $65 per one. If i was looking for cheap, i wouldn't have bought from their retail store, i would've gone online or in the mall. I loved policy since I am a working full time mother of 2 and convenience is of the essence to me. If you do go here, Melvin is emphatic and kind enough to apologize.

This location tucked away in the falls. It's one of the updated stores which is really has real…read morewarm and nice aesthetics. High population so the lines were very long, but it was still tolerable. The store is fully stocked in everything I was looking at and very clean

A fantastic alternative to the blue and gold competitor. with better products too…read more I have to say, the parking lot isn't very friendly in the way it's laid out. Under some fresh snow, this could be hard to figure out where the exit route is. In the summer, it's no big deal. The inside of this store is clean and well organized. Nice.

Everyone is super efficient and things get done fast and easy. But no one is friendly or ready to…read moreprovide help. I knew exactly what I wanted and had my questions all ready so it was a non issue for me but I would have hated to have my parents come here to come and decide which iPad to get. So if you're looking for a friendlier staff, go to Apple on bayshore.

Just about the time I think I have my technology figured out, newer, whiz-bang technology comes…read morealong. (I'm Buck Rogers, just a coax, parallel printer and RS-232 guy lost in a Bluetooth century.) I recently upgraded a new laptop, only to find that there are no ports to connect my external drives without a dongle. (Who knew what USB Type C was?) The laptop has a micro-SD slot but my camera uses a real SD card I can hold in my fingers instead of that dinky micro card that disappears in dark carpeting, not that I'd know about that or anything. I did some research and found a device that plugs into my USB Type C slot, which is also where the power supply plugs in. The magic box provides two REAL USB slots, a real SD card slot, a dinky SD card slot, and an additional pass-through Type C slot to plug in the power supply. It even has two more slots I'm hardly likely to use, an HDMI port and an RJ-45 for good, old-fashioned wired network access. (Just in case I ever stay at the Bates Motel.) Now, with all that setup, here comes the punchline. Like most magic boxes, it ain't cheap. My usual online vendor had the magic device in stock and I could have it by Friday if I ordered it on Tuesday. Just for grins, I looked online and found out that Best Buy A) had it in stock, B) had it at my local Best Buy store for pickup, and C) it was ten bucks lower priced than my usual vendor. So, I pulled the trigger. During the Covid19 debacle, my Best Buy store has the parking lot laid out for drive-up service. I got a text message that my magic box was ready for pickup. I pulled in and followed the maze to the front door where Derrick greeted me, went back in the store, and returned with the magic box. He handed it to me, thanked my for my purchase and waved goodbye. Piece o' cake! And to boot, I saved ten bucks and got my magic box on the same day! #YelpLove