Update on my review of this store and customer service representatives. 6/2/26 People watch out for this store not using your true address for the contract. Got scammed into a contract by the manager around a year ago just so they get that commission and they added a couple boxes and told me they were giving them to me and my wife and don't tell you you are being charged for them more commission money. Once I started having problems I called customer service hours on the phone they never told me I can't have internet for my house at all because of my address and finally the last customer service representative looked up my address and told me I can't have their service at all finally a person that was truthful. I quit making payments on the phone do to a fraudulent contract and they took me to collections on a fraudulent contract how stupid is that. Also if you're late on your phone payment they will text you that you have 40 sexual texting complaints against you and I had to tell my wife what I was being accused of and at the time my wife was on hospice care . Ya I got a hold of BBB let them know what was going on with T Mobile. A couple days later or so the guy in charge of my complaint called me and told me I was not liable for the phone or contract anymore lol. The guy in charge of my complaint told me the way they signed me up at this store wasn't fraud well BBB thought differently lol. This store and almost everyone from T Mobile customer service representatives literally lied to me on the phone never telling me I should not have internet through T Mobile at all. One representative told me it was an Apple problem or facebook problem. Good luck people if you want to do business with scammers fraudsters and liars. A lot more happened but fingers are getting numb from doing other reviews today on facebook of T Mobile advertising. Ya they keep taking them down so nobody can read them but I put my reviews right back up lol. read more

If I could give 0 stars I MOST DEFINITELY WOULD. My parents went in back in January to upgrade two phones and whoever helped them added a bunch of trackers that they didn't need as well as an additional phone line with AN ADDITIONAL PHONE that my parents have been paying for. They were scammed!! I can't believe that one of your employees did that simply because my parents are older. SHAME ON YOU! Luckily I am due for an upgrade & saw that there was all these numbers added onto their billing. Please do not go to this store, & if you do beware of the charges on your bill. If you're an older person please wait for someone to go in with you. read more

Glad we chose this location!!! Ethan and Roxanne .. you both gave top tier customer service. We switched from Verizon Business to TMobile and added the house internet ! Thanks a million ..It was easy peasy!!! read more

Apple valley T-Mobile. Had great customer service!!! Was amazing Ryan was very professional with a great sense of humor! Only one complaint and that is i had to stand for almost 2 hours!! No chairs only 2 small benches!!! No chairs for the customers at all!!! If Ryan was so kind and understanding I would have left!! No chairs!! Crazy!! Where's the customer service in that!!! Not employees fault! Totally T-MOBILE franchise!!! Bring chairs in the stores for your customers!! read more

I was in T-Mobile today, located at 12218 Apple Valley Rd #106 A.V. I came in the store at 12:05pm and both associates ( 1 woman and 1 man) had a customer at the counter. After waiting 15 minutes....without any form of acknowledgment whatsoever, from either of them , the woman associate finishes w her customer and took off for the back room... again, without a hello OR we will be right with you, nothing. Finally another 10 min goes by and I asked the associate, when will another associate be available....he just said, what do you need!? I stated I needed to get some information on international phone service. He said, like what? I said well on texting, calling... he said ( while w his customer still) well I need to know what plan you are on.....I then said I don't know, I will need you to look it up. Another 5 min and I left. THIS IS NOT CUSTOMER SERVICE ON ANY LEVEL AND IT'S APPALLING. It's truly unbelievable this goes on in any customer one on one business. I had been in this store once before and wasn't impressed then, the lack of acknowledging a CUSTOMER. I will not be visiting this store again and will definitely be vocal to others when T-Mobile comes up. BTW, I would give 0 starts IF it allowed me to. read more

Mady is great and knowledgeable! Helped me find the perfect deal with a free watch! Love this location

I had a question about upgrading and the Rep. Tatyana helped me out. She was very professional and knowledgeable.

Just upgraded my daughter's iPhone to the 15. We came here because the Dale Evan's store didn't have the pink one. Super happy we did because the service we received from Lisa was top notch. She was super friendly, knowledgeable, and very efficient to get us out the door in a timely manner. read more

I went in to buy a new phone, I was told I was not allowed to buy the phone without buying an accessory. The manager told me it's a "option" once I declined, she told me she would not sell it to me. Asked me to go to another store to buy the phone. Unprofessional, bait and switch practice's. Do not waste time doing business with this store, drive less than 5mins to another T-mobile, was in and out with my new phone with no issues. read more

May I say there's a young girl working @ T-Mobile Diana Alo! is one of the most helpful, patient, Impressive, experence employee. So, if you want to get something done right the 1st time then make sure you find yourself looking for her. read more

So friggen rude. I'm considering going to Verizon after this and I've been a T-Mobile customer for 15 years. And to be rude in front of my family. My kids even asked by she was rude when we left. read more

had the best experience here , the manager was very helpful and under my situation. really hard to find t-mobiles that are helpful thank you Nancy my bill was fixed read more

Employees here are super unhelpful and seem to hate their jobs. My mother in law went in to seek help with her 1 year old phone that kept dropping her calls and not receiving any pictures through text messages. The lady there who was assistant manager kept telling her "we don't fix phones here. Geek Squad can help you." She didn't seem to get it through her head that they can very much help her with phone if it's not working at all! She kept trying to get her to buy a brand new phone claiming a 1 year old phone is already too old and insisting that she needs to buy a new phone. This is the 3rd time she keeps trying to seek help from an employee and they keep giving different excuses. Looking at all the reviews, it seems they have something against seniors. read more

So I went in to get my phone replaced the girl sent me to Best Buy because they "have a contract" with them and I drove to Best Buy to find out that contract is no longer available. I just wish she would've actually helped me because now I have to waste gas again for an issue T-Mobile should've fixed read more

I came in here a few days ago because my phone broke unexpectedly and I needed a new one. Yami and Britney were AMAZING, Yami is so incredibly knowledgeable and knows the best deals to ACTUALLY help her customers, Britney was patient and sweet, together as a team, they helped me greatly and took their time helping me, without me feeling rushed. These two are phenomenal and I had a wonderful experience not only getting a new phone, but also working with them! Give them a raise! read more

I needed assistance completing the transfer of my Verizon mobile number to the T-Mobile iPhone I purchased from a T-Mobile store that is no longer in business. I visited this store, which was within a mile of the original store, and explained my situation. The young lady I spoke with said I would need to contact Verizon to complete the process...they would not be able to assist. I explained the original store started the process, but did not complete it, and that I was told I could return to complete the transition. The staff at this store, including what was presumably a manager, were emphatic...they can't do it. They were totally indifferent, I guess because they were not going to make any money from me. A total lack of Company support. Returning home, and quite angry, I called T-Mobile's 'help' line and spoke to James. The experience was the complete opposite of the 'store'. He informed me the store could and should have helped me at the store level. Within 10-minutes, over the phone, he completed the process. If you are inclined to use T-Mobile...I suggest you don't use the Apple Valley Rd store....totally useless in my experience. read more

No customer service no common curtesy made me wait 30 minutes in store just to charge my phone then start info transfer! said couldnt come in and out of store ludicrous because of numbers ! I wonder how is it ok to not offer or explain any details on purchase did not have to sign nothing I wonder is this the new T-Mobile standard??? read more

I had the absolute best experience at this store, it was on 09/11/21 at approximately 6pm. My sales rep was Heaven and she was assisted by another pleasant lady, I'm sorry I don't remember her name at this time. I explained I had just walked out of the other T-Mobile store in Apple Valley on Dale Evans Parkway due to poor customer service. Their customer service exceeded my expectations and I upgraded my phone. read more

What a joke! Walked in to get customer service for my scratched phone and these 2 girls had no customer service skills... I paid to have a protective shield that supposed to be life of the phone and they both where fast to say internet down we can't help you .... I once visited a store had same problem the rep used his personal cell phone to call in to continue to help us... Now that was Customer Service... read more

T-Mobile - As I left the store I snapped this as I laughed - Mobile Phones Near Me - Apple Valley, California

Hello Yelpers, Soooo I have been to this store A handful of times and have always received pretty good service , but today I had the pleasure of Rosalinda taking care of me. Rosalinda was so professional ,courteous , knowledgeable and truly listened to my questions and concerns . She was not pushy at all which made my experience wonderful and I'm sure your experience with her would be just as wonderful. If you are thinking about joining T-mobile Stop in to talk with Rosalinda about any concerns you have. You won't regret it. read more

I have had Tmobile for many years. I've always been happy with the phone service and also customer service. My phone died and I had to exchange for a new one. The customer service in this store goes way beyond what is expected. Melissa and Rosalinda are what every employer should hope for in an employee, and more! Smart, efficient, friendly, patient and with a smile. Thank you Ladies for helping my new phone experience be an easy transition. I'd give you 10 stars if available! read more

What a complete waste of time. Dropped into the Apple Valley Rd store to ask a few questions about switching from Verizon to T-Mobile. There were two girls/employees helping other families...neither seemed to have any idea what they were doing. Constant phone calls for outside help and asking each other questions. This went on for over thirty minutes as I stood there, never being acknowledged by either of them. The two families being helped seemed to be getting antsy at the amount time it was taking. I finally walked out.... Will stick with Verizon. At least in their stores, you can actually get help from competent staff. read more

Thank you! As soon as we walked in we were warmly greeted by the most underrated sales clerk, Karrie. She was incredibly helpful and quick, and a cunning socialite. My family was very pleased by her professionalism, but also by her down to earth vibrant energy. Thank you for displaying customer service beyond just meeting a quota-- your kindness and friendly vibes helped us feel welcomed when other T-Mobile stores had us walk out. read more

T-Mobile - Mobile Phones Near Me - Apple Valley, California

As good as it gets! Adreeahna is the best!!! I spent eight days running all over the place trying to retrieve my account number from different T-Mobile resources. Online, on the phone and two other stores. Even though I was promised by customer service all I needed to do was show up in person, identificaton in hand. Nobody could help me. Until I met Adreeahna. She had me in and out of the store in less time than it took me to thank her. So... Thanks again young lady. Your manager, Dre, should be proud. :) read more

Incredibly customer service oriented and friendly. Rosalinda and Adreeahna worked with Customer Care as a team to ensure I was completely satisfied and informed. Honest feedback and recommendations regarding phones, very knowledgeable (and willing to get assistance to ensure they were giving accurate information). I didn't feel rushed or sold. The ladies at this store took their time and valued mine. I got great deals and left VERY satisfied. I recommend this store as the top TMobile in the High Desert. read more

Not having any luck today trying to transfer my phone. The reps on the 800 # are difficult to understand & either cut off or the static is incomprehensible. I dialed the Apple Valley local # 4 times & no response. This company has good promos/prices but what difference does it make if u can't get service. read more

I love TMobile. The veteran discount is awesome and when I go into the t mobile store I get treated great everytime. Melissa and Ann at the Apple Valley store are always kind, happy, and beyond helpful. They are the best! I appreciate you and how well you take care of us vets! read more

This store has an awesome team! They're friendly and knowledgeable. I went in a few days ago to purchase an Apple Watch, Melissa told me about their promotion that I wasn't aware of so I ended up walking out with two watches because of their offer. Awesome!! I had them delivered to their store and picked them up today like I was promised. Rosalinda, Jordan, Dre and Terry all helped me out with any questions I had. This is definitely my go to T-mobile store from now on. Thanks guys!! read more

The team at this store is beyond awesome, I went to the store because I forgot the pin number to unlock my phone. Darien, Yamenah, Melissa, Rosalinda & Adreeahna were all so helpful and made a super stressful time fun and not so bad. They each helped and unfortunately the phone could not be unlocked. I had to call Samsung to have it unlocked. But, each of these fantastic people made my day with their helpfulness. Help to restore my faith in good people again. I won't be going to any other T-Mobile store, this is the best place I've been. Darien- you rock man!! Keep up the above superior service. Menah, Thank you for being such a great soul, I truly enjoyed chatting and joking with you. read more

I was actually going to Starbucks but when I parked I saw the T-Mobile. I had just got a new phone the day before. I started playing with the phone. Then all of a sudden it asked me for a code to get into the phone. I had no idea what code it wanted. So I headed into the T-Mobile store. There was three employees there. The young woman walked over to me with this beautiful smile, greeting me with a cheery good morning. I hadn't had my coffee yet so I wasn't as cheery. She ignored my crappy attitude and killed me with kindness. I told her about the phone and she said we xan fix that! I stood there for a sec then said do you mind if I go get some coffee? She's said no go right ahead! I started to turn and then I said what kind of coffee do you like? She laughed and said no you don't need to do that! I told her she either tells me or I will just get her a random drink. She laughed and said what are you getting. I'll have that. Okay so we got a venti caramel macchiato with a quad shot. When I got back to the store she was standing there smiling. She said it's all fixed!!! I couldn't believe she did it so quick! She even helped me with other questions I had. That was the first time I have been in a T-Mobile with such amazing customer service!!! I will continue going to that T-Mobile for now on! Her name is Rosalinda!!! When you visit this store ask for her. She's wonderful and I walked away in such a great mood!!! Thank you Rosalinda so very much for making this such a pleasant experience!!! read more

I have to tell everyone about how awesome this lady (Jovan) is at T-Moblie in Apple Valley. I have had a billing issue for over seven months. I have wrote numerous letters to T-Mobile but to no avail. So on July 16th I went to T-Mobile where this nightmare started, but they had closed down. So we found two other T-Mobile in the area. Both had over 45 minute wait. So by now I'm really pissed off. Let's go home. We live over a hour from T-Mobile. My husband saw another T-Mobile and said let's stop here. I said no way, because I was ready to kill by now. But I went in there anyway. I had a additude when I went in there. Because this was a such a thorn in my side. This beautiful sweet lady Jovan, the store manager helped me. I told her the whole story and she listened to me. Even after I was using bad language she just remained totally cool and calm. She got my problem resolved in no time at all when I couldn't get anyone from T-Mobile to help me'at all,she did. This beautiful young lady went above and beyond her job. This is what customer service is all about. She definitely deserves a raise. Not only for outstanding customer service skills, but for putting her life on the line to work for T-Mobile during a pandemic. Thank you Jovan, please stay safe. Dorothy Walters read more

I have been a T-Mobile customer for a long time, and when I saw that this location was opening decided I would go there when my current phone died. That just happened, and this location is excellent. The staff is very friendly and patient. The service is excellent. A note to customers though, please be courteous to the staff there, too, because they will not say a word when your kids are running rampant through the store, but it is disconcerting to those of us who need to focus on conducting business. I could not believe how patient the staff is there. If you take your kiddies in, please take something to occupy their time. Sometimes getting a new phone takes a couple of hours, and it is difficult for anyone to not get antsy in that amount of time. Also, we purchased some gizmos for our car, and needed to exchange one. The staff stands behind anything they sell and customer service puts you first. They know all the plans and are saving me $$$ with the same great service. YAY. This is a great location and the staff should keep it very successful. read more