Thanks to the young man Mark, this location just went up in stars. Went on a Sunday morning right after their noon opening time. I was about 6th on waiting list, and it was not long compared to my last visit there. Mark was incredibly friendly, knowledgeable, and oh so helpful. Best of all, service with a smile. Gis parents, grandparents, whomever have GOT to be so proud of him. I know I am, and I let him know. Yes, we chatted up a mini storm but he was able to work, talk and get me out. Vest part was I was able to get new equipment for a relocation tomorrow. This "kid" has a very bright future. Seriously blessed o ha e crossed paths with him. read more

I could not be happier with the service that I received! The staff were very knowledgeable and helpful.

We had connectivity issues, so we scheduled a tech, and Spectrum sent out one at no charge. The Technician's name was Chuy and was the most thorough and professional Technician that I have ever experienced with any internet provider. He was knowledgeable, courteous, communicative, and transparent. He thoroughly checked the modem, the service box on the house, and then the cables on the pole that feeds to the house. He spent a good time at our residence diagnosing and repairing the problem. I was wavering in the service of Spectrum lately and if they were worth it. My faith in them has been renewed. Thank you Chuy. read more

I went in to trade in my iPhone 13. I was out in less than 30 minutes. The lady who helped me explained everything and was really nice. Not sure why there are so many bad reviews. In the future I will definitely come here. It was also very clean! read more

The attention was very good in our opinion. Preston and the store manager were very attentive and helpful. They helped us find the best options to buy a phone and internet plans. I recommend a promotion for Preston Howard (Victorville). read more

Terrible service and horrible internet connectivity. Outdated cables should be upgraded to fiber but company more concerned with their bottom line read more

No way to call them directly to the store.and I went to the store they told me why you didn't call us

I came to pick up my equipment and did not have my ID. I got back to the store at 8:03. They closed and would not open up. I am so glad you care about your customers. I have an autistic child that needs the Internet and now I have to wait cuz they're lazy. This is a crappy store with bad employees. I know literally that no one cares, but I just thought everyone should know that these guys SUCK AT THEIR JOB! read more

They need to have better customer service they charge way too much. They have no senior discount for senior citizens. No military discount for our vets. Spectrum needs to step up and if you don't make an appointment, you will be waiting definitely over an hour. They always have like only two employees that are actually working. It's terrible you sit and you wait and you wait. read more

Spectrum - Internet Service Providers Near Me - Apple Valley, California

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I went in this last weekend to have my service changed, the wait was a bit long, but I was helped with everything set out to do, changing my services and getting phones set up, the rep was very nice and friendly and put up with my family and I thru the whole thing. It may have not been the fastest I've ever been in and out of a store, but it's worth waiting especially if you need to have your services changed! read more

Have a line for just quick modem returns. Dropping off a modem should not take 45 minutes. And hire some nicer employees read more

The people who work at this location treat people poorly. I am not shocked by the ratings on this location once I pulled it up here on yelp. A gentleman needed help with his phone being activated and the worker was so rude to him I was shocked. Spectrum offers cell service now yet they treat people poorly when they come in with questions. She made him feel dumb for being in there and he was being so nice just letting her know he was confused with how to do a few things. Then there were at least 6 people in line to sign in as when you walk in no worker will talk to you or assist you unless you reserved an appt online or sign in at the store with an iPad . There machine was frozen and not allowing people to sign in! I had to ask one of them to come over and assist a few elderly ladies who were struggling. I was just there to return a modem and the service was horrible. The gentleman who tried to assist me acted like he did not know what he was doing he told me he seen I had 3 active devices at home when I have 2, then he asked if I was wanted to cancel service I said no I'm just returning! He seemed so lost. With all the people who need work I'm sure there are some who can provide better customer service. The manager needs to see these reviews and make improvement starting with a new crew. read more

The entire company is easily the most inefficient and incompetent collection of service drones I've come upon in awhile. Between stupid policies and rude goof off personelle the spectrum dynasty is successfully wasting my time and trying my patience. In Barstow the would not let me return equipment from a business office we closed. I waited as a dozen employees wandered around talking and interrupting the only few actually working. Then I drone 30 miles to wait for a guy who never showed. Now I have spent twenty minutes waiting for a person to call my name. I just want to return the stuff. We already received a bill. For the stuff and we just turned it off. We use the spectrum products at home but I'm close to changingservice because apparently trying to end an account is such a hassle because they want. To stealth my $217 by ignoring me. The whole place is empty now and I remain without help. Now I half hour more of my life is gone I've had it with tech swine. I'll live without thanks for nothing. read more

Today I came in and had superb service from a young lady name Alexa.. not only did she take care of my concern, she helped me get the discounts I needed with being very informative about what I was getting! If you're ever coming to spectrum look for Alexa she's the best!!!! read more

Extremely SLOW employees BAD customer service , please please PLEASE go and look into the way this store operates. There's ZERO help and they need to streamline so many of their operations for consumers. You check in and just know you'll have to wait 2-3 hours to get an employees help. I waited today for 2 hours did not get my router. Manager Rolando was out in the store he did not care that so many people were upset waiting he even laughed telling us "just check in and wait" HOW is that okay? If anything a manager should go out and help whoever is next aren't they TRAINED? read more

Spectrum - Rolando the "manager" could not be bothered to step away from the laptop to help streamline everything - Internet Service Providers Near Me - Apple Valley, California

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I'm a disgusted with this cable company!!!!! I called to cancel my service on January 15 2024 oh no I couldn't because it was too early!!! They suggested for me to call on the 26 of January, which I did, but they still charged me another month, Sneaky company with their charges!!!! They are thieves that's the right word!!! To describe them ! I will never use them again as long as I live!!!! So I have a Charge again!!!!! Oh we never got a cancellation, the operator said!!!!!! you mean who i spoke to never canceled? Fire him Cuz he doesn't know how to do his job!! I HATE Spectrum!!!! read more

La linea de espera es ridicula demasiado tiempo no hay empleados y hay demasiados clientes molestos

We had a horrible experience today with customer service represents Stephanie. Since the start she was extremely rude! We told her we needed to change a phone to another one to the one that had a line. A simple transaction and she made a very smart remark letting us know the phones had two different apple ids. I told her yes we know that so you need to log off one and complete the process so she got the phone and started doing what we thought would be the actual transaction we needed. Once she was done, she said here it's ready but it wasn't! She just transferred all the data to the other phone but she didn't even begin the security delay on the phone or changed over the line . So I told her she had not finished and she said: "well that's not what you asked for" in a very rude way! I told her again yes I did but you didn't understand because since the beginning you had the worst attitude with us! She is very u professional and should not be in customer service! Spectrum needs to do better when it comes to selecting people that actually want to come to work and help customers either a good attitude read more

This spectrum is horrible. I left my cousin who might take care of who has dementia in the store to buy a android phone, which I was quoted five dollars a month. I leave for five minutes. Get a text message because it's still My Account that they just sold him a iPhone, which he cannot work, and change his phone number which I specified them not to do these people are crooks read more

Thank you Spectrum for helping out with the internet. Ms. Tina thank you also for your time. read more

Spectrum - Easy peasy lemon squeezy. - Internet Service Providers Near Me - Apple Valley, California

When they do phone reimbursement for you to transfer mobile service then they won't pay my phones off. I've already transferred to them. It is so wrong read more

Theres a young hispanic man with curly short hair working here that was extremely useless as far as customer service skills this guy was a pathetic clown if you haye your job that much quit. Such a clown of a rep avoid this location at all costs. Useless representative. I wish i could rate no stars avoid a clown name Ivan read more

I gave a higher rating for this location because of the service. The wait is long for sure, but once your turn is up, you're not rushed. They are worth the wait and they don't mind taking time for things you may not understand. Especially for seniors and elderly. These services can be difficult to adapt to. I'm sure they will figure out a more efficient way of handling the wait times, but in the meantime I believe they have more to offer than the satellite companies that are quick to hold you hostage to a 24 month contract. With spectrum there are no contracts and when service charges go up as with any media company, they are approachable and negotiable. I've had spectrum mobile for a year now and I have just as good a service as I did with Verizon. The XUMO device was easy enough for my mother to adapt to and it's only $5 a month. I'm impressed with their associates and their patient, knowledgeable service read more

It's always packed and the staff seems to have no cares to speed it up to help the numerous people waiting , I've seen them carelessly on their phones and even joke about how you'll be waiting for 8hrs read more

If can avoid this office do there are 5 stations for service most of the time only 2 were open and I sat in the office 21/2 hours to exchange a cable box never enough workers only reason I came is I needed to do this today read more

this place is unbelievable! Been waiting for an hr and 25 minutes and there is still 24 names ahead of me with only two people to help! Then a lady comes out and one of the guys leaves to what I am assuming is lunch, because he was gone for like 30 minutes. no sense of urgency and elders waiting for over an hour! management needs to better schedule and train employees. read more

Slowest customer service I have EVER experienced! The overall service from Spectrum is lacking, so the customer service should really step up. They seem to act like they are getting paid anyway, so why bother giving prompt. Courteous customer service!? read more

WOW!! Where do I even start? This was by far the longest wait time I have ever endured. 1&1/2 hours of sitting and waiting to be called up for service. I needed to add my son to my wireless bill and pay my internet bill. All I was able to do was pay my bill. They do not accept cash payments for phone service! Maybe they should display this some where so when customers walk in they can take that into consideration before wasting so much time because they do not tell you this vital information to begin with. The customer service was terrible and I would not recommend this business to anyone. 2 thumbs down!! read more

I was charged for a entire month of service and the equipment wasn't even installed and they refuse to credit me for a service I did not use. read more

They have a lady standing and greeting people and after a representative finishes a transaction she will go up to them and ask for the dollar amount. I just think sales should be discussed before or after business hours. They should have a separate line for equipment exchanges only. This is just me but if I know it's just an exchange I'll take the initiative to make that happen. Happy customers will give you more stars. I see why spectrum store locations have low ratings, but I must say that spectrum's customer service over the phone is GREAT!!! Management if you're reading this take in consideration in having a separate line for equipment exchanges only. In which it alternates with the other inquiries. Came back to add a thought... maybe the person greeting can be trained in doing exchanges only on equipment. Since they are limited on what they're skilled on. I witnessed two customers walk out after waiting 40 or so minutes with equipment that they wanted to exchange. I've been waiting for one hour and counting. Just to return a router. read more

Internet is absolutely horrible. It's always going out and never works. Really wish I had different internet service in my area