Buckle up because this will be a long post. I'm gonna start off by saying if I could give this…read moreplace zero stars I would. My husband and I went to this location while on vacation and needed to get some new phones short notice. The manager- Jack helped us out. First, this is an authorized dealer not a corporate location so basically they can get away with more (this is what I understood after speaking with people that work in a corporate store) 1. We were switching over from AT&T and were told if we switched T-Mobile would pay off our lines with AT&T. What they don't tell you is this process takes MONTHS. We got our phones mid July and it is almost end of August and we haven't gotten any reimbursement. 2. When we signed up we were told our bill would be a certain dollar amount per month and when we received the first bill it was higher then we were initially told. After going to a corporate store we were told that the wrong promotions and the wrong trade in values were given to us. 3. After we signed everything we received a bag with our new phones boxes AND 3 sync-up trackers that Jack told us were FREE. Upon logging into our T-Mobile portal I learned we were paying monthly for them. After speaking with the corporate store there is now way to take them off other then paying them off in full which equates to $126. 4. This is unrelated to the store itself but unfortunately for us we had way better service when we had AT&T. My husband and I now find ourselves constantly without any service at all. The only calls we can make when without service are SOS calls. I have had to go into a different store (a corporate store) 3 separate times and have several phone calls with Carrier Freedom (the reimbursement company) to get this mess fixed. I wish we would've just stuck with AT&T.. Hope this post helps someone because I wish I would've had this advice before we went into this store.

From the owner: Visit the T-Mobile store in Alexandria and discover America's largest, fastest, and most reliable…read more5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 4617 Highway 29 S Ste 105 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

They raised the rates and minimum speed to 250M and it is way worse than when I had 50M. Pathetic…read morecustomer service and provider!!!

An abhorrent customer service experience. Called looking for some flexibility to get internet…read moreinstalled ASAP (next 1-2 days) and explained my unique, critical situation. Despite having had the service at my location prior, they blew me off. Thank goodness Charter knows how to help people out, because Charter stepped up in my hour of need and provided caring assistance. Shame on CTC and their uncaring attitude. Shame.

We've been an internet customer for many years with only a few issues. Now that we've moved we have…read morebeen unable to get anything. Been waiting almost 4 weeks & not even an offer of a temporary line. Maybe the service is better for new customers but absolutely NO loyalty for existing! Very little contact to try explain the problem or give a time estimate. Very poor customer service!

Have been their client with Cable TV and Internet for 5 years. I will admit, the internet speeds…read moreand mbps are quite low for being cable, but it is still better than what DSL would give. Some issues arose recently regarding my package bundle, the pricing and the commitments. I emailed Customer Service and the issues were professionally and promptly handled, very pleased to continue to give them my business.

Phone Guys have always been able to work with our schedule and always have the helpful insight on…read morethe latest technologies to help our growing business succeed. Like a lot of companies, our company has gone through growth and down-sizing. We have been in 3 locations in the past 18 years, and we've used Phone Guys to successfully connect us to our customers in each of our locations. Phone Guys just finished the wiring of our phone and data systems in our new office in Blaine. Today we boast Albertville and Blaine locations. Thanks to Phone Guys, we can offer a seamless experience to our customers and Trade Partners, regardless of which location we're at. Our company relies on customer-referrals. It's truly the highest form of flattery. It also shows potential customers how people feel and the level of trust they have with a company. We do not refer companies unless we know they will pass on the level of satisfaction we have witnessed with them. If anyone is considering purchasing new or upgrading their existing phone and/or data systems, do yourselves a huge favor: CALL PHONE GUYS! If any potential customers would like to hear about our multiple amazing experiences with Phone Guys, we'd be happy to discuss our experiences. Russell J. Winslow III General Manager, SUPER SIDERS

From the owner: Phone System Installation and Maintenance Voice and Data…read moreCabling VoIP Telephony Voicemail System Installation

Have been their client with Cable TV and Internet for 5 years. I will admit, the internet speeds…read moreand mbps are quite low for being cable, but it is still better than what DSL would give. Some issues arose recently regarding my package bundle, the pricing and the commitments. I emailed Customer Service and the issues were professionally and promptly handled, very pleased to continue to give them my business.