I would absolutely not recommend purchasing jewelry from this company (at least not from their…read morewebsite - can't speak to the in-person experience).
TL;DR - took over 5 months to get my order, got the wrong size, broke immediately. Straight to the garbage, complete waste of money. What a joke.
Full story:
I placed an order in the morning on March 31 and received a confirmation email, as expected, with the expectation that the jewelry would ship in 3-7 days (per their website policy, as the jewelry wasn't custom). However, I also saw that they had a notice on their website that they were moving soon, and that orders placed after April 1 wouldn't be filled until their move was complete. Wasn't sure if mine would count, since it was technically before April 1, but I wasn't worried about it. The jewelry was just for me, and it wasn't an urgent need.
Fast forward to the middle of May, I'm bummed that I haven't gotten my jewelry yet, but still feeling understanding. I had plans to move early in June, so I reached out to the email provided on my order to ask if they would need an updated address (if shipping wouldn't happen until June) or if I could expect my order before I moved. Email bounced back, no other contact options listed on site.
I forgot about it for a while, and then I started getting their marketing emails. I reached out again (to a new address, found in the marketing email), and got a vague "we'll look into it ASAP" in response. Now we're into September.
Got my order a little while later. Jewelry was pretty when I first opened the box, but I immediately noticed that it was the wrong size (yes - I double checked my order, measurements, and site info - it was just incorrect). I picked one up to look at it and unscrewed one end (the ball on the end of a barbell). When I tried to screw it back in, the little threaded screw-post on the ball snapped! With no force whatsoever! AND the ball on the other end of the barbell popped out of the prongs! I've gotten nicer jewelry from Walmart.
I thought, for $70, I'd strike a decent balance of quality and affordability. Unfortunately, I was wrong. Bummer about that no return/exchange/refund policy, too.
As an aside, I honestly hate writing reviews like this, especially for small businesses. It makes me feel yucky. I don't want this business to go under, and I don't want the owners/employees to feel bad about it. Maybe I was the odd unlucky one, who knows. I'm mostly bummed because I'd been shopping this purchase casually for *years* and really thought I had the perfect fit for me. I was so so excited! I also can't really justify spending that money on another pair, at least not for a while. I'm writing this review because I wish someone had warned me. Not that I would've necessarily done anything differently, but at least I would've had a heads up that the whole thing could end up being a waste of time and money.
Hopefully this was just a case of lost-in-the-shuffle and a fluke faulty piece of jewelry! I'll never know...
