Arvig Security, a part of Arvig Communication Systems, has been providing security monitoring to my…read morehome in Cold Spring for the past several years. Overall their service has been adequate but not outstanding. Changing or updating contacts in case of alarm activation has not always been updated when requested. The most notable instance was when I received a call while I was in Australia. Clearly I wasn't home to respond and the person who should have been contacted never was. But the situation that prompted me to write this review was caused by a recent need to have a CO monitor changed out. It should have been good for ten years but failed after six. The part was ordered, they didn't hold them in stock, and about three weeks later the service tech came out to install which took less than ten minutes. Shortly thereafter I received a bill for $206. The CO monitor was prorated because of the early failure but the travel time and labor was over $100. At no time was I told in advance about the $60 trip charge (plus when I talked to the accounts receivable person about this she was surprised I was only charged for one hour) and a minimum of 30 minute service charge. After requesting a review of the charges they declined to make any changes, plus they have now added a finance charge caused by their delay in the review process and getting back to me. So if you are looking for security monitoring, look for a company closer to home.

Phone and internet is very unstable and goes dead daily. Have to call into IT to turn the service…read moreback on and they just say its unreported outage and the maps are not updating and as of now there is no way to report outages. Customer service is not able to help due to the AI has taken over the phone and will just hang up, and chatting online with IT drops. The only way to contact issue with the company is going though your account online and they only close tickets with no resolution. Arvig, I know you can do better than this but as of now you are failing to address issues or find a way to stop the outages. I know there is a law to opt out of AI for this reason it keeps closing my account. I want to opt out of AI.

Reliance Telephone System is NOT the same one as Ryan F. is complaining about. This is a business…read moretelephone and surveillance camera business. They have always done what is expected of them, quickly and efficiently. Trenton is especially helpful and informative. You can tell the character of someone by their actions, or in this case inactions. Ryan F. should be ashamed of himself - he's been told several times that this isn't the company he had a problem with, but Ryan's never fixed his mistake.

Have been their client with Cable TV and Internet for 5 years. I will admit, the internet speeds…read moreand mbps are quite low for being cable, but it is still better than what DSL would give. Some issues arose recently regarding my package bundle, the pricing and the commitments. I emailed Customer Service and the issues were professionally and promptly handled, very pleased to continue to give them my business.

Customer service is poor. We went in to buy an Iphone 16Pro. We had to upgrade our account -…read morewhich we did. We got home. Ordered all the accessories for the Pro. When delivered we discovered we had the Iphone 16. I called to tell them we wanted the Iphone 16 Pro. We were told they had no IPhone Pro. She called later and told us they found 2 phones. We went in to get the right phones they wanted to charge a $50.00 restocking fee for each phone we were returning. I objected since it was not our fault. The Manager was very disrespectful and insisted we were told they were out of the Pro when we bought. That was an outright lie. I told her so and we were told to get out of her store and never come back. Very rude and dishonest. We called Verizon customer service and Jazmine handled our problems beautifully. We have 2 Iphone 16 Pro coming and a free IPad and sent shipping labels to return Iphone 16.

I don't even know where to start.... aerial westad and this store have been nothing short of hell…read morefor me and my family. Ariel Westad stayed late one night for my husband and I to come in and get plans for us and our kids. She told me that my plan would be $25 a month and my kids his plans would be $20 a month with a nurse discount. The next day I found out that they had signed me up for insurance without even asking. That was $50 a month. A few days after that I found out that they signed me up for the complete wrong plans! A few more days after that I found out they charged me for activation fees that I didn't even realize and were never informed of and they even ordered the wrong phone for one of my sons. When I went to go and review all of the receipts and everything that had happened we realized that aerial had FORGED my signature on the contract pages. This is completely not OK so I'm going to be looking at some kind of arbitration if it's not resolved very quickly. We have spent hours in the store. Such horrible communication...This is honestly the most ridiculous thing I've ever seen in my entire life. If I was you I would absolutely stay clear of Verizon wireless in Perham and stay clear of Ariel. She clearly has no idea what she's doing and it seems to me that the company also has no regard for customer service because the manager above her was supposed to call and he clearly hasn't either....the regional manager who works directly for Verizon has been trying to work through this with me thank goodness bc the store is no help!

They raised the rates and minimum speed to 250M and it is way worse than when I had 50M. Pathetic…read morecustomer service and provider!!!

An abhorrent customer service experience. Called looking for some flexibility to get internet…read moreinstalled ASAP (next 1-2 days) and explained my unique, critical situation. Despite having had the service at my location prior, they blew me off. Thank goodness Charter knows how to help people out, because Charter stepped up in my hour of need and provided caring assistance. Shame on CTC and their uncaring attitude. Shame.

The 4th time my family has gone back to fix a problem they said to have resolved already. Went in…read morefirst to get a cracked screen fixed, have gone back multiple times only for them to say a updated software needed to be done. Problem still happening and rude service every time we have gone in to try and get this "ghosting" problem fixed. Not happy with service.

Had them replaced cracked screen on iPhone 6 for $145. Had to drive back the next day because…read morecorner kept popping off. Started having battery issues and took to another store to be told that whoever replaced screen, with a "refurbished, cover up the camera, screen, punctured battery and was lucky to not have it explode. Call Lakes Tech Team to complain, was told"so sorry, nothing we can do, but I do remember when you can in, I will look into it and call you back. Still waiting.....

I have been with Cable One now Sparklight for 24 years and always had great service I had cable TV…read morebut had dropped it about 4 years ago and and stayed with with their internet which is great I plan on getting their cable TV again or what they recommend

Dear General Manager;…read more This letter is written to highlight the excellent help I received from SHAWNA DAVIS the morning of April 1, 2021. Last night (March 31, 2021) two of our Motorola signal receiving devices failed and listed that the cards were not activated. They have been working like "champs' for years so this was surprising. Last night I contacted technical support and received a recorded message that a signal would be sent to these devices and within thirty minutes they would work - but they did not. I had meetings last night so I decided to wait until this morning only to be frustrated with the technical support that informed me the two boxes were not registered with Sparklight...this was after a prolong wait. I have had these boxes working for years and had received them from, then, Cableone. Why did they suddenly quit working? Frustrated and I asked if the Fargo office was re-opened for the public and when the tech person said the office was now open so I took off for Page Drive. At this point the story gets much better. SHAWNA DAVIS was exceptional. She was patient with me and listened to me repeat my story. Patient and listened - key attitudes for customer service. From that point she worked to solve the problem. I felt that she was working to help me. She was not a "talking head" spouting a company line but was listening and worked to solve the problem. I left feeling better about Sparkwire than when I entered the building and it was because of Shawna! Again, the operative words are listened, was patient and worked to solve the customer's problem. She could run a course to train new staff in customer service! Shawna worked to have me leave a satisfied customer and I am very grateful for her efforts! She represents the best of Sparklight. Thank you, SHAWNA DAVIS! Sincerely, Chuck