We are seasonal customers of Arvig. I called on 4-28-25 to request that our wifi and cable services…read morebe turned back on for the summer on 5-21-25. We ended up arriving on 5-25-25 which was Saturday of the Memorial Day weekend. No services were set up by Arvig on the date I had requested. Customer service said too bad, so sad; wait until Tuesday and call the business office. No ownership, no effort to help us get service for our phones, computer, cable for three days. Today I w as given a weak apology but no ownership on Arvig's part. Arvig, your customers deserve to be treated better. Be better.

I am in the country just outside of eagle bend and bertha.. just got the new fiber internet i was…read moresupposed to be signed up for the high speed package...But when i called the customer service to see what i am at they basically gave me the run around bullshit said my fiber out here is in testing mode still.. so instead of the promised 990Mbps i get 350 ... So in all reality its no different than b4 threw old copper wire... I think they need to focus on getting the right equipment infront of there fiber .. Then maybe they wouldnt look Like such a fraud.. The Biggest joke of them all is there customer service suggested i use there wireless verison instead So put fiber in the ground an then just try to sell you wireless (Cellular Basically at only 350 Mbps) Because your not smart enough to make the fiber what you advertised it to be... you would think at some point you get better people in your company to get the job done correctly...an one last thing its nice the workers that came out to do the work an hook it up smelled you POT!... So professional!! brian

We've been an internet customer for many years with only a few issues. Now that we've moved we have…read morebeen unable to get anything. Been waiting almost 4 weeks & not even an offer of a temporary line. Maybe the service is better for new customers but absolutely NO loyalty for existing! Very little contact to try explain the problem or give a time estimate. Very poor customer service!

Have been their client with Cable TV and Internet for 5 years. I will admit, the internet speeds…read moreand mbps are quite low for being cable, but it is still better than what DSL would give. Some issues arose recently regarding my package bundle, the pricing and the commitments. I emailed Customer Service and the issues were professionally and promptly handled, very pleased to continue to give them my business.

Have been their client with Cable TV and Internet for 5 years. I will admit, the internet speeds…read moreand mbps are quite low for being cable, but it is still better than what DSL would give. Some issues arose recently regarding my package bundle, the pricing and the commitments. I emailed Customer Service and the issues were professionally and promptly handled, very pleased to continue to give them my business.

Really lousy in all aspects. Customer service is horrid. I ended up cancelling my account for a…read morelitany of issues and ended up with a 'missing equipment' bill years later. Save yourself the headache and go elsewhere.