Cancel

    Open app

    Search

    Updated 1 week ago

    Services - Verizon

    Internet service providers

    Verizon Photos

    You might also consider

    Recommended Reviews - Verizon

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration
    Photo of Amanda C.
    213
    14
    5

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Ask the Community - Verizon

    You might also consider

    Verizon

    Verizon

    1.7
    (9 reviews)
    $$$$

    I had some questions and needed new cases for my phone and iPad. I was greeted at once and helped…read morevery quickly. The rep that I worked with was very helpful except for one incident. I asked about having a problem with my alarms on the phone. Now I have never had an issue of any kind with the actual software. And he looked at me like I was dumb and very snotty told me that Apple would have to help with that. How exactly would I have known that if I had never had an issue? Other than that, the service was great and I got what I needed and was done in a timely manner.

    Worst customer service I have experienced. My Internet service was set up with the wrong address,…read morethe great perks and prices the salesperson guaranteed didn't exist and the price was double. When I cancelled and returned equipment and phone, he took over transferring the data to my new device which he had no idea how to do because he hates Google, instead of letting me do it, didn't wait to confirm completion and factory reset the old phone causing me to lose more than half of the data. When I called the store to let them know how terrible Kenny's customer service was the manager Kyle claimed no responsibility, offered Geek squad as a solution and when I responded to his "going forward" answer there is no forward Verizon because they customer service is non-existent in the store he hung up on me. Prob had to return to holding up the counter with the other 5 sales people. If I ever had to recommend Verizon to anyone this is the last store I'd tell them to go to. If you can't set up services correctly, know how the products you are selling operate, and are more interested in getting the restocking fee and the customer lot of the way maybe you should look for a new line of work. The $50-thats for putting the phone in a box and returning it to Google not reselling it. That free phone with a 3 year contract and bad service or a better cheaper service but you buy that phone or bring your own they can't transfer previous data over are the only options they could have but didn't offer to keep a customer, it doesn't make switching to a new provider difficult. Sorry you lost your commission but I have a phone set up with data that's either missing or messed up and Geek squad or repair shop out of my pocket is your solution, maybe you should have started with a lemonade stand upgrading with cookies and sweetener first. Be cheaper for the customers who get unqualified sales people who lack skills and respect.

    Batteries Plus

    Batteries Plus

    2.3
    (3 reviews)
    $

    Never again will I go back to batteries Plus I bought four batteries in the last 4 years Three of…read moremy had to take back immediately because they were no good The last one lasted 2 years and then when I took it back to see if I could get money back they said no but we can give you money on a new one but I had to get a different one cuz I was on the road when it went bad and surprisingly enough when he looked up to see if I bought them they had no record of me ever buying a battery pretty convenient

    NEVER AGAIN! U NEED TO READ THIS! READ ALL THE WAY THROUGH!…read more Had Iphone that would sometimes charge and sometimes wouldn't charge. Usually wiggling the cable got it to work, but it was progressively getting worse. We decided to take it in to get the charge port replaced. It would be a simple straight forward cost effective repair. The phone was in perfect working condition otherwise. They gave us a discount to replace the battery while the phone was open and we went with it. Got the phone back the same day and everything was working great. They did not comment on the condition of the phone. We simply paid and were on our way. 3 days later the phone stopped charging all together. IT DIED AND WOULD NOT TURN BACK ON. We took it back in for batteries plus to "warranty their work." They took it apart and put new charging components in it and the phone would not even turn on. Mind you before they touched it the phone was functioning except the intermittent charge issue, NOW THE PHONE WAS DEAD IN THE WATER. They said sorry nothing we can do about it. We were furious because the phone was fine before they touched it. Now it wouldn't work at all. They still expected us to pay for labor. I negotiated with the manager heatedly and he refunded us for all labor costs from both days. He was unwilling to warranty the phone and apply money towards us getting a new one. Their contract does mention this. This is where the story gets interesting. The manager claimed that the phone had "corrosion" inside of it. The "corrosion" was the cause of the phone suddenly not working. We demanded to see pictures of the corrosion and they emailed them to us. It seemed like a fishy story. To me it sounded like they broke our phone and were not going to take responsibility for it. We gave them the benefit of the doubt and took our now ruined phone home and had to buy another one out of pocket since they would not warranty their work. We had a non functioning Iphone laying around at home and decided to let our son take it apart for fun. As he took it apart we NOTICED NOT ONE SINGLE SPEC OF CORROSION INSIDE THE PHONE. THEY LIED TO US OUTRIGHT. We were furious and filed a case with the Better Business Bureau. The BBB reached out the batteries plus. Batteries plus never responded since they are not BBB accredited. We gave them the benefit of the doubt since the phone was older, but well maintained. We had a functioning Iphone with intermittent charge issues before they touched it. It was 100% dead after they touched it. They claimed corrosion and showed us pictures of the corrosion. Our actual phone had NO CORROSION inside it. At the beginning of the deal we handed them a functioning phone and they handed us back a broken one. You Decide. Wish I would have kept all the pictures. BE WARNED. NEVER AGAIN

    Verizon - mobilephones - Updated July 2026

    Loading...
    Loading...
    Loading...