Asia helped to thoroughly explain and correct some issues we had from setting up our new…read morephones/plans from another town location. She was very patient despite us having the incorrect store hours from google, and we were there half hour after close. She did not make us feel rushed and kept ensuring it was no problem all while helping to take care of us. Great and friendly service, thank you!

Terrible Customer Service Experience. I had been receiving…read moremy eye care at Pearle Vision for years without problems. Until this year when my vision insurance changed. Wednesday March 19th of 2025 at 810am I attempted to go to my vision appointment at the Fargo, ND location. I had new eye insurance. I had checked online and found my insurance listed but could not find it on the insurance website so I had called ahead of time to confirm. At that time the receptionist at the Fargo ND Pearle Vision location stated yes, they take Blue Cross and Blue Shield. (In hindsight my insurance is a federal Blue Cross and Blue Shield program which I did not realize at the time). When I arrived to my appointment on March 19th, the receptionist working the front desk stated that they do not take Blue Cross and Blue Shield FEP. At this point, a good customer service experience would have ended with some sort of understanding and the canceling of my appt. Instead I received the following accusations. I told the receptionist that I had called in advance to confirm what insurance Pearle Vision accepts. The receptionist proceeded to ask well "who did I talk too?" I stated well I don't know as it was months ago. She stated "what did I ask them?" I stated well clearly I asked, does Pearle Vision accept Blue Cross and Blue Shield? She then proceeded to state, "That is what is wrong with you people, you don't know what type of insurance you have." She then asked if I wanted to self-pay for my appt. I said I guess I am canceling the appt as I want to be able to use my new eye insurance that I pay for. She stated, well I will have to report this appointment as a "no show." But I state, I am standing right here. So clearly it is not a "no show" but a canceled appt. And hopefully I am not being charged for this misunderstanding. At this point, I am so mad that I left. I work in healthcare. And I was shocked at the treatment I received by this receptionist over a misunderstanding over healthcare. Terrible customer service. This person should not work at a front desk where she has to deal with customers. Thank you for your time.

Emily was very professional and helpful. As I was waiting…read morefor my appointment time, I overheard her helping an older couple who were having difficulty understanding their insurance. She was kind, patient and explained to them the insurance information so they could understand it. It was so heartwarming to witness this!!!

Awesome people and company!! bought my first silver coins through Dave and had a great experience…read morethrough the transaction delivery process. Make sure you get them to require a signature on delivery or may get delivered to your mailbox.

Just moved into the state. Tried returning something without a receipt. Told I've returned too…read moremuch in lifetime. I haven't returned but a few that I know of. Guess I've lived too long...yes I'm older. Or Home Depot discriminates against older shoppers! Oh well, got a good contractor account at Lowe's! I would boycott Home Depot!

It's been a long time since we've had exceptional customer service, since before Covid, so we were…read morepleasantly impressed today! We were shopping for a vanity, sink, and faucet and Jeff was a great help! He was very friendly and super knowledgeable - a retired plumber working in the plumbing department, we lucked out! Without his help we would've went home with a faucet that wouldn't have worked with our sink. He helped us find what we needed, took us to the checkout to place an online order and to pay, and found extra help to get everything loaded into our vehicle. Thank you so much, Jeff!! We really appreciated your help today!

This is the best Hardware store of all time! Thank you Joel and Kelly for outstanding help. They…read morewent way above and beyond to help my sister and I figure out the ratchet straps we purchased. So grateful, what awesome employees.

This is a well run small family hardware store with the best customer service. Forget the big box…read moreshops - stop here first! These guys are truly the best!

Sara was amazing on our phone call asking for a new order of contacts for my son. She followed up…read moren made it happen very friendly and professional. She deserves a raise.

Great place- Tracy was amazing and helped me pick out a great pair of glasses. She was a wealth of…read moreknowledge and it was a smooth and fun experience all around. Very recommended!

The only thing I have on this store is that they have more employees then customers. Let me clarify…read morethey only let 6 people in the store at a time so their math for the 25% rule is off for the space size. I just want to give a heads up during the holidays cause you may wait a while to get in to the store.

Shopped here tonight; Scott was of great assistance right away. Rebecca also assisted with my…read morepurchase and was very personable. We live out of town, however, we will certainly shop here again and again! Did I mention that the store was flooded with customers, (hence Christmas shopping on a Saturday) and yet, I felt important?! HUGE kudos to both as they both serve with excellence!

I went there to get a new phone and there were two male workers who were quite rude and made me…read morefeel like I was dumb for not knowing how to set up my new phone. The facility itself was very nice and clean though.