Extremely Disappointed - Poor Communication and No Accountability
As new homeowners, we were excited to move into a property with a pool, and according to the documents from the sale, T E Wood Farms was the original installer. Naturally, we reached out to them when it was time to open the pool this season. Unfortunately, the experience has been nothing short of frustrating.
After multiple calls and even showing up in person at their facility, we were told, without any explanation, that they would no longer service our pool. Despite the receptionist being very kind and understanding each time we spoke with her, no one ever followed up on the messages she passed along.
We even visited the business again in person and spoke with Donald, who we were told handles pools. Instead of helping, he spent time complaining about the previous owners and their child and offered no support. He couldn't even provide basic information like the blueprints or piping layout for the pool they installed.
We ultimately had to hire another company to get the pool opened and discovered issues with it maintaining proper water levels. T E Wood Farms has been completely unhelpful in addressing or standing behind the work they originally did.
At this point, we will not be working with them any further. The lack of communication, accountability, and basic professionalism over the past month has been incredibly disappointing. Based on our experience, we cannot recommend T E Wood Farms for any pool-related services. read more