knowledgeable, friendly and energetic staff. We found our camper online and they were quick to…read morerespond getting us ready to hit the road a day later. Would highly recommend Vacationland.

Bought my first RV on Facebook Marketplace. I had no interest in buying from a dealership. I've…read moreheard the nightmare stories (no support, no service, lies, lemons, etc.). But when I was looking for a replacement for my Class A, Vacationland had the exact unit I was looking for listed at a great price. Worked with Noah and Joel to walk the unit. Had my own inspector come through. The gave us HOURS to pick through the unit with a fine-toothed comb; they never rushed us or hovered. Honestly, it was the integrity of the team that made the purchase a no-brainer Had to get some work done on it after purchase and worked with Mark and Mike. I don't have a single complaint. Mark treats me like an old friend every time he sees me; asks me about my kids, remembers their ages. Mike gave me a demonstration of the unit before I drove off in it. Can't say enough how Vacationland has redeemed my perspective on RV dealerships!

Absolutely a great place to do business! Jozlyn and Syd were great to work with! Super…read moreaccommodating and great to do work with! If you're looking for the place to purchase a camper this is the place! Can't say enough good about them all!

While everyone here was very nice I would advise getting an outside PDI done if you are planning to…read morebuy here. Make sure your walk through tech actually knows the unit and inspect any thing that was "fixed" before leaving. We got our brand new unit home and then right to the shop to fix a laundry list of things that the dealership should have found during a PDI.

So I cannot "unfeel" what was felt towards the specific individuals at this location, at that…read moremoment, the experience was what it was. I can however say that I was impressed by the upper leadership at camping world . Immediately upon posting the review I was contacted by leadership for details . I did NOT tell them that I was currently in negotiations with a different Camping World location. I was NOT trying to play the "leverage game" and wanted the results to be the result of good (or bad) business practices. It wasn't 24 hours later before I was contacted , apologized to, and informed everything was being "made right". Camping World (as large as they are) still cares about business. I can appreciate that. I do appreciate that. I have since completed the purchase of a new RV and cannot wait to get out on the road this spring . Reviews are like opinions - take them with a Grain of salt (whatever that means). They are an individuals perception of a specific happening at a specific moment. My experience went from positive to negative by the actions and decisions of one individual. Don't let one bad apple ruin your banana split! Thank you Camp World for being professional, caring for the concern of your customers. Looking forward to future dealings and a long relationship Original review: I had an incredibly disappointing experience with Camping World in Wauconda, IL, and I feel compelled to share it as a warning to others. From the moment I walked in, the sales tactics were pushy, aggressive, and entirely focused on closing the deal rather than addressing my needs or ensuring my safety. Despite my lack of experience towing anything longer than 14 feet, they convinced me that towing a trailer over 38 feet long would be "simple" and assured me that "with the double axle design, you won't even know it's there." This was irresponsible advice, especially since I didn't even own a vehicle capable of towing the trailer's UVW of 9,000 pounds. The misinformation didn't stop there. I was told the RV "already had solar" because it had an inverter preinstalled. In reality, the unit was only "prepped for solar" and did not have any panels installed. Additionally, the sales team inaccurately claimed that the heat was "all electric" and not propane-based. It became clear they were simply telling me what they thought I wanted to hear, regardless of whether it was true. This lack of honesty and transparency made me feel misled and manipulated throughout the process. The most frustrating part of my experience came when I placed a deposit to "lock in the price", since the price was "accidently posted way below originally intended". I was assured that the deposit would be refunded if we didn't finalize the purchase. However, after deciding not to proceed with the purchase at this location, things quickly deteriorated. I was initially told that the financial department was closed over the weekend and my refund would be processed on Monday. When Monday came and went without any communication, I followed up only to be rudely informed that they were keeping my deposit for "work done"--despite no work actually being performed on the RV. The lack of professionalism and accountability from Camping World was shocking. Phone calls went unanswered, promises were broken, and I was left feeling disrespected and deceived. The staff showed no interest in resolving my concerns or taking responsibility for their actions. This level of customer service is unacceptable for any business, let alone one as large as Camping World. I strongly urge anyone considering doing business with Camping World in Wauconda to think twice. Their high-pressure sales tactics, misleading information, lack of transparency regarding deposits, and overall poor customer service made for an awful experience. Save yourself the stress and frustration--look elsewhere for a dealership that values honesty, professionalism, and its customers.

Updated to one star. They reached out in the morning to…read moreapologize and would consider to provide a better deal. It seemed like things were improving, and the sales representative promised to call back in an hour. However, it never happened. I called back by 6:30 PM, but the front desk informed me that the sales representative had already left by 3:00 PM. Even if they couldn't provide a better deal, they could have called back and informed me in an hour. But they simply didn't care. They gave me empty, pleasant words and fake good customer service, but their actions spoke volumes. They treated customers like trash. If you buy from this branch, you can expect to receive no service after you sign the paperwork. I called this morning and received my deposit back. I hope my experience can be helpful to you. If you have to do business with them, please avoid the sales, Tim, David and Mike. _______________________________________________ I'm starting to feel like this RV store doesn't prioritize low-end trailer buyers like me. I almost bought a 2027 Coleman 13B here, but I decided against it because I felt it was overpriced. From the beginning, it was clear that they didn't care about a low-end trailer buyer. When I wanted to put down a deposit to secure the trailer, they responded so late that I had to keep emailing them. After I informed them of my decision to change my mind, they remained unresponsive. Consequently, I have decided not to engage in any business with this location, as I feel deeply undervalued. I may still visit again if I see a good promotion here, but otherwise, I'll likely move on to another RV store.

I don't normally write reviews but I wanted to write one here because there are a lot of other…read morereviews here that don't match my experience. I first saw a 2006 Class C listed on RV trader and the price was extremely reasonable compared to others that were listed in my area. I live in NJ and flew out to Chicago and purchased the rv from Tom. Here is what I can tell you, if you want cheesy sales bs free coffee and someone making believe they give a crap this is not your place. If you want someone who knows what they are doing and is ok telling you the truth about what he is selling you without sugar coating then this is your place. Tom didnt try to oversell or act like something was great when it wasnt or made any attempt to hide anything. Not only that the price we agreed to over the phone is the exact price that I paid no extra surprises no bs and he got me in and out asap. He had his staff ready the RV for my long trip back to NJ they checked air pressure filled up all fluids etc he even filled up the water so I can use the bathroom on the ride. I have purchased a lot of vehicles and campers over my lifetime and this was the only time I showed up, everything was as described, I paid what was agreed to, and left happy with the outcome. I made it home without any issue, I thank Tom and his team for all their help. I know not all the reviews here say the same but I am absolutely real and my experience was fantastic.

Far as i can tell this place is more fraudulent than the moon landing. Cant even pronounce their…read moreown name. Shuh-bona???? Its shaw-ben-aw....and its a lake. WHERE IS THE CREEK??? Gorgeous RVs tho. Wish i could afford one Disregard the pronunciation. I just saw they jumped an RV into a creek. This place fvckzzzzzz

Everything, this is the only RV place…read more Everything, this is the only RV place John and Trish are the best, when they tell you, they're going to do something they do it and they do it right. The technicians they have there are also absolutely excellent, it's the only place I take my RV.

We are full-time RVers & we got a broken leaf spring hanger. By the time we figured it out the…read moreproblem we had just crossed into Wisconsin & pulled into a rest area near Beloit. We made some calls & were able to limp the trailer 5 miles back to Illinois to Finnegans RV Center. The service manager came right out & looked at the trailer. He verified they had the parts, moved out a job that was in the shop & pulled us right in to be worked on. We did a little shopping in the show room (they had everything we needed). He let know about how long it would be & the parts lady gave a great recommendation for lunch. They had us back on the road in just over 4 hours. Amazing service! Very friendly, helpful & reasonable. Skip Camping World & come here for all your RVing needs.

Our 3rd RV purchase was at Collier; we wish we'd have been smart enough to do the first 2 there as…read morewell. Our initial contact, David, was patient as he showed us models in our price range. He didn't try to pressure or upsell us, instead, when we were finished he simply handed us his card and said he'd be available if we had any other questions. Collier has been family owned since 1961. There are long-term employees which we feel is an indicator of a quality company. Co-owner Jim, sales associates David and Todd, service manager Drew and team member Johnny, business manager Tabitha and other staff we encountered all made us feel that we'd been treated with honesty and respect and given a fair price.

I purchased 2 Rv's from this place and had a fantastic salesperson, Terry Turner. I have also…read moreused them exclusively to regularly maintain and upgrade. That was also a good experience. I am recently widowed and turned to them to sell my 2022 East/west trailer. I was given an extremely low offer which was initially beat by 2vother dealers. This where the real problem occurred. I was given such double talk and excuses. I understand that they want to make money, but I am an informed owner and had hoped for some loyalty.

Service only: in the last year, 83RV has lost a large number of their service technicians and…read moreservice manager. Prior to this unfortunate set of events they were top notch. Now communication and service is unreliable and terrible. On three separate occasions in 2025 I made appointments for service on my Coachman Galleria, only to learn they 1) forgot the appointments were reserved 2) kept the van for over three weeks without even looking at it, nor communicating with me the challenges they faced. In one case they made some repairs to the awning motor/ sensor which kept opening on its own. Less than a month later we find the problem has returned and they 1) still don't know what is broken/wrong 2) proposed charging me $600 a second time - even though the first solution didn't solve the problem. I can understand why service manager Brett, seems overwhelmed. But he simply does not communicate and provides flippant answers that are unconvincing or not fact based. Until they improve staffing, I recommend you stay clear of the service department.

My wife and I went here after a terrible experience at a major camping RV chain…read more We spoke with Bob and he showed us 5 different models after going through each model a couple of times we went back to his office and starting talking pricing. Bob was very easy to talk with and truly cared about our questions . He answered all of our questions with. A smile on his face which help us feel more confident and comfortable picking out the unit we purchased. We agreed on a time and a date to pick up our new trailer and went through a 3 hour orientation with a another person who was also very nice and answer all of questions with a smile on his face I like to think that we have have made a friend with Bob at 83RV . I would highly recommend stopping buy to look at what they have available, knowing that they will treat you politely and not push anything to you , you do not want or need.

Amazing parts and service! Honest and knowledgeable! Expert help and they went the extra mile.read more

Absolutely unacceptable experience with Jayco and Rick's RV…read more I bought my Jayco camper brand new just a year ago, and it has now been sitting in Rick's RV's service department for over a month for warranty repairs I was told would take two weeks. During this entire time, I have received zero updates unless I call them myself. Meanwhile, I am still making payments on this camper and paying for storage I can't even use because my camper is stuck in their shop. This has completely ruined my family's summer camping plans, and it is beyond frustrating that a brand-new camper should need to be in service for over a month without clear updates. To make matters worse, Rick's RV told me I could come pick up the camper without a working stove (which is under warranty) so I could use it. How ridiculous is it to pay $27,000 for a camper only to be told I can take it without a fully functioning kitchen because Jayco and Rick's RV can't figure out whether to replace the stove? The lack of transparency, accountability, and customer service from both Jayco and Rick's RV is outrageous and should be a serious warning to anyone thinking about buying from either company. They have my money, but I don't have the working camper I paid for, and they don't seem to care how this impacts their customers. If you are considering purchasing a Jayco or working with Rick's RV, think twice. Their customer service ends the moment they get your money, and you will be stuck chasing them for updates while your plans and wallet suffer. I am posting this publicly because I want others to know exactly what kind of service they can expect.

We had been looking to upgrade and after searching more RV dealers than we can count we agreed that…read morethe one unit we both fell in love with was at Sunny Island RV. We had been free to walk around and look at units on our own with no pressure and a few days later we were back there to make the purchase. We couldn't have asked for better service from everyone involved including Mike, Jeff and Bob, who got the unit completely ready for us and explained all thoroughly. We love our new camper and can't wait to take it out. We would suggest Sunny Island to anyone looking for a good deal and honest, friendly service. Thank you to all at Sunny Island for making us very happy.

day). Some things…read morehappened we didn't get out again till August, we had kept the camper stored with a large tarp covering it, we wanted the roof protected and no critters in the air conditioner. Went to open and wouldn't you know the bow is back. Essentially they had placed a piece of wood, used screws and pulled it forward in a non permanent fix. This camper has literally been nothing but trouble since the beginning. We found the water damage from this bow later on, you can see where either this company tried to cover it up or never inspected it enough when it was traded in. So, now we are stuck with a loan on a camper that every trip has something new go wrong from the original problem that they said was fixed. The most recent was this morning as the bed supports ripped from the wall.