This used to be my Favorite donut shop. donuts were always fresh and delicious. Now however it's…read morejust bread. I thought the last time we got a mixed box of filled donuts that it was just a fluke that they just had a dot of filling on top so my husband made sure to mention it to the lady doing the donuts. Well EXACTLY the same thing this time. I took a picture but unfortunately haven't found how to add the picture. Go back to how you used to fix them!

Counter person very helpful and friendly. Donut were fresh and really tasty too. Very clean.read more

Hero has always been catered and I'm so glad I was able to stop in person to a location! Everything…read moreon the menu was so good!!! The staff were so kind and they were so attentive. If you dine in the food will be brought out to whatever table you choose. I love that it's self serve drinks because I sometimes have no clue what I want up until the last moment. The food also tastes super fresh! It's a comfort meal and makes me feel like everything is made from scratch! The avocado especially was ripe enough and it didn't come out brown. It's like they timed it just perfectly to open one for me. The bathrooms are so clean as well! And they keep this place so tidy overall! The patio on this specific location overlooks the traffic and they have made it so peaceful. This is a spot I can frequent!

I tried Hero for the first time. It was pretty good. Wish there are a few healthier options…read more The lady at the counter was very nice. The restaurant is very clean. Cute there is a TV with cartoons to watch during breakfast time.

I truly can't say enough about this local donut shop in Pelham…read more Not only does this place become a constant daily temptation as I drive to and from work, but it serves the community in more ways than one. Whenever any donut shops pop up nearby I always say they have nothing on Donut Joe's. The donuts always taste amazing and the staff are always super kind. They wake up super early in the morning to prep the donuts and brew some coffee fof the daily commutes and people nearby. I especially love to pick up donuts for my coworkers when I head to work as well. In the four years that I have lived down here in town, I can say without a doubt it is one of the best donut shops I have ever had and I hope to continue to come here for years. The location is perfect, plenty of space to park and plenty of ambiance nearby.

Great donut shot and fantastic donuts! Outstanding service in a nice location that is easy to…read moreaccess. Highly recommend!

The donuts are delicious and the toppings available take these donuts to the next level! The…read moreservice is always great since the owners are awesome and the folks helping out are awesome! You just can't go wrong ordering from this place!

From the owner: We are a food truck that specializes in always fresh, made to order mini donuts with a variety of…read morefresh topping to choose from. Contact us for your next event.

Absolutely worst customer service. Do not recommend. Order was placed through the app. Six…read moredoughnuts were selected. I sent someone else to pick up the order. When the box was received the donuts ordered were not in the box. Six random donuts. I went back to the location. The inside was closed. I pulled around to the window. A large man was walking out the back door and looked in the car. I pulled around to the window and knocked and blew the horn. No answer. I pulled back around to the order stand. The man who walked out was now sitting in a blue caprice looking car smoking a cigarette answered. I explained that we did not get what was ordered. He rudely said..'I gave you what I had'. I asked if he told the person who picked them up that he didn't have the ordered donuts. He responded. 'Why...I don't have the donuts so he got what i had.' I asked for a refund. He said he didn't have a manager and he couldn't do a refund. Followed up with..And I think you are making a big deal out of nothing. I don't have the donuts. I gave you what I had. If you don't want the donuts then throw them in the garbage. I asked him if he was sitting in the car on the headset. He said yes. I was told I could request a refund through the app. I don't usually go to Dunkin so I checked out the app as a guest. I can't make the request for a refund through the app but I will be in the store tomorrow. I told the extremely rude employee that this was bad customer service. For which he could care less. First time going...last time going.

Absolutely the worst service and customer service I have ever experienced. We placed an online…read moreorder picked up the donuts they had change the order. When questioned the employee said just throw them away he gave us what he had. But he could not process a refund. Find somewhere else to go. Just Horrible this place needs to closed.

I'm a huge Dunkin fan, but this one is at the bottom of the list unfortunately…read more It's a new build facility, so I was super excited. The customer service is great, but the actual product has been lacking. I have ordered the same drinks for a couple years. So when it's off, I know. I have had to have my drink remade several times and that is very disappointing. It never tastes like my usual and it never tastes the same. I'm not sure why every drink has been bad, but I hope they get it together soon. This location is right near Shelby Baptist Medical Center on 1st Ave in Alabaster. It's easy to reach from the interstate and other businesses.

Since the last review I wrote this spot has made a complete 180. Their staff is nice, helpful and…read morequick! I am a frequent visitor now and it has become my fave coffee spot in bham.

I decided to try the new Dunkin Zero drink and who can resist the Munchkins…read more I went inside so I could customize the flavors of Munchkins instead of just a general assorted. Disappointed they did not have the seasonal Wedding Cake flavor (it didn't even appear to be an option not just that they had run out), I chose to just get the Blueberry and Chocolate Cake flavors which were just as good as always. The Blackberry Tangerine Dunkin Zero had caught my eye and was the main reason for my visit. When the staff member taking my order had to ask a coworker "this is just the water and syrup right?" I should have been prepared for the disappointing result. I really like the Mango Pineapple Lemonade Refresher and was hoping this was be just as good. Needless to say I will not be ordering it again and stick with getting my energy drinks from my favorite Brewistas just down the street.

This is crazy......... Asked for a sausage egg and cheese…read morecroissant with no egg. It's burnt and hard.

We stopped by here for a late breakfast. This is a convenient location. There is one table out…read morefront. Inside is kind of small. There was no one in line which was fortunate because you had to order on the kiosk and there was only one kiosk. I don't know why stores think this is a good idea. I would never come here when it's busy because you would have to wait your turn at the kiosk and it can take a while to order everything you want. It would be much faster to tell the person being the counter what you want. We ordered breakfast sandwiches and we got the meal which included a few hash browns and I do mean a few. We also ordered a half dozen donuts. It took awhile to put our order together. I checked our order once we got in the car and they forgot an order of hash browns. So much for the kiosk making it easier for the workers. Sandwiches were edible but nothing special. I wouldn't get them again. I did not care for the hash browns. Donuts were okay. What you would expect from Dunkin.

Complete unorganized chaos. Took forever for our order and on top of that the person in charge is…read morescreaming at her coworkers. Whole experience did not make for a fun Sunday stop for my family.