Tom and his TAK crew recently completed a basement remodel for us. We moved into a 1971 ranch style home in St. Charles and wanted to finish the basement, changing it into a fitness studio for training clients. This involved substantial demo and drywall work, putting in vinyl flooring, rewiring the lights and outlets, adding new fixtures, replacing the bathroom vanity, installing a barnyard door, adding trim, refinishing the stairs, emplacing a reeded glass door at the top of them, and numerous other supporting jobs. The basement and stairs now look beautiful and the studio is up, running, busy with new clients who all give us compliments on the work.
Here's what sets TAK apart:
1. Tom is a proactive, highly involved, patient, friendly, never condescending,
always-trying-to-help-and-add-more-value type of guy. Tom is neither overly acquiescent nor standoffish. Other folks we dealt with either assumed they knew everything about our design preferences or, on the other extreme, nodded without giving any worthwhile
feedback. Tom's the golden mean.
2. Cost - TAK is affordable - prices not so low that you wonder about quality, but 100% fair. The price tag equals materials plus a justified price for labor. There's no markup to cover a fancy logo or sleek marketing campaign (read: Geico).
3. Discipline, hard work, and respect for his crew - Tom and the TAK crew always showed up early and got the work done ahead of schedule. Tom will come around every day of your project, sometimes twice a day, and inspect his team's work. Not a quick lookover - a full inspection with laser measurers, wall-tapping, visually scouring all the little nooks and crannies, and fixing minor mistakes on the spot. He'd make a top-notch 1st Sergeant. Dealing with you, the customer, he'll always pick up his phone or return your call, and he emails you a revised quote when he says he will, complete with line-by-line breakdown. If you're throwing around less than $100K, tough luck getting that treatment with another remodeling company.
4. Quality - You're never getting second-rate work. TAK does work on par with
any of the best. We've had zero problems.
In sum, TAK does solid work at a fair price with a great customer service attitude. read more