Being somewhat in the area today, I wanted to stop in to my favorite bubble tea shop (the brand not…read morethe location). I walk in, I'm the only customer there, 3 ladies working, all on their phones, not one of them looks up to acknowledge or help me. Finally after a minute or so of me staring at the one who appeared to be the order taker, she looks up and asks if I know what I want, in an annoyed manner since I'd interrupted her Instagramming. I knew I wanted a strawberry milk tea without bubbles, easy enough. I wanted to try something from the crème brûlée series but couldnt think of the name at that moment, she named every coffee drink except that, I ended up going into my phone and finding the name..all while the line is now building behind me. I told her I wanted bubbles in it, she proceeded to tell me how they were 'out of bubbles for now.' This boggled my mind as their entire business is based on BUBBLE tea. Since I was there after driving 20 minutes out of my way to visit, I accepted it without bubbles. As I'm standing there waiting for it to be made, the woman after me orders something with bubbles, was also told they were out but was offered other options. Why wasn't I offered? Not to mention I saw a few cups there waiting to be made, with bubbles in them! And after all that, the drink was NOT tasty at all.
This was a very disappointing experience and I likely will not visit this particular location again, but instead would try the one on Fordham Rd which isn't too far away or in Hartsdale on my way home up the Bronx River Pkwy.
My words of advice..be conscious of the fact they may be out of bubbles barely halfway into their business day.