Fast response over the phone support from Seattle Washington. Rahul is very helpful and super nice with troubleshooting access point issues.

I was pleasantly surprised by how well they responded and kept me updated when the wifi was down for a day. The customer service is good and it's generally pretty fast and works without issue. read more

Speed is incredible, when it works. The service/help, not so great. Moved into a new apartment building in Ann Arbor built with Synergy Fiber and the speed is good, 300mpbs at times. However, it goes out consistently every 20 minutes or so for a few seconds. This makes it impossible to stream any content or play any games because it is not reliable and will disconnect for a few seconds. The systems will automatically reconnect but it ruins whatever you were doing before. Claims to have 24/7 support but every time they say "they'll create a ticket" and have yet to hear back. When I did call it was definitely outsourced and had to hang up because I could not understand the representative. Not sure on the price as that's something I can't speak to since it's included in the Vic Village apartment, but the help/reliability is not there, only the speed is. read more

I give this rating because a call advertising Synergy Fiber cable came into my wife's phone this evening (8/16/2022) and as I have been keeping an eye out for a cable or satellite company with packages I would consider worthwhile when they said to press 1 to speak to a representative about the deals, we did. The guy asked if we were existing Synergy customers and I was going to say "no, but I'm interested in learning more.". All I got out was "No, but..." and he hung up on me. Any company with that rude representatives to a prospective customer is not trustworthy to be doing business with. read more

I would give it zero stars if I could. At the apartment complex that I'm staying at, not only are we getting sub five megabit download and 0.49 megabit upload (painfully slow), the network refuses to stay connected for more then 10 minutes. You would think that with such a terrible network that they would need to have a substantial support department, but they don't even have that. All support tickets go unanswered and calls are borderline useless. read more

Trash customer service. Hope you like being bounced from person to person, but not having any of them actually do anything about the problem presented in the ticket. I've gone through at-least 5 different representatives, all of which responded to my problem in a sentence. Don't worry though, Brandon has " Forwarded your email to the concerned team that is working on this matter"; which is strange, considering that Lavanya Mana said the exact same thing last email. You will never deal with the same rep, which makes me think that they outsource their customer service to somewhere else. I honestly doubt that the customer service knows anything about what's actually going on with your ticket. The internet speed is OK i guess; hope you like random dc's. read more

FINALLY, an internet company that breaks up the monopoly and offers the absolute best service and connection I have EVER experienced, hands down! read more

This company is seriously terrible! We have them in our building (Next) in Tucson, AZ. They have awful customer service, it is hard to get in touch with them, when you do manage to get in touch with them they have to keep transferring you from person to person until you finally get an answer to your question. My building provides internet and cable but you can choose to pay extra to have your own router or more TV channels. We pay extra to have our own router and it is terrible internet. It is supposed to be 5.0 internet but it requires us to reboot our router at least once a week due to it being so slow. Seriously if I could switch to another internet provider i would in a heartbeat. The only reason I use synergy is that my building has a contract with them and we have to use them. read more

Once you finally "register" all your devices, small chance they will be able to connect to the internet. Once connected, good luck staying connected because it won't last long. Their website provides no help. Their employees take several days to get back to you. read more

I'm moving out of my apartment building because they took over as our internet providers. The wifi is constantly cutting out or simply just doesn't work at all. When it is working it's fine but I mean... should I really have to pray it won't cut out in the middle of my zoom meetings? Not the provider you want during COVID. read more

Beyond horrible. Service is there to brag about how good a job they do only to leave you in the dust and blame the pre-existing infrastructure. If there was anything I could do to drive them into the ground and expose how poor a job they do I would. read more

I wouldn't use this ISP if it weren't for the fact that they have a monopoly on my apartment building. Their services are terrible. The Internet works decently only at 5am-9am in the morning. The rest of the day, they seem to think it's fine to not do their job. I also hate the fact that this apartment building don't allow for any other ISPs. What happened to a healthy market with some competition? Thanks for being terrible Synergy Broadband. read more

I've lived in U towers for about a year now and have always had great service. My internet has always been pretty quick; nice to not have internet issues to worry about when needing to study read more

Fast speeds, reliable internet, and helpful 24/7 customer service! Makes living in Ann Arbor much easier, and I am appreciative that i can actually rely on Synergy when I need them the most! read more

This is literally the worst company I have ever encountered in my entire life. It took me 15 minutes to post this review because my internet is so sub-par. The channels that we do get go out at least once a week, and when I asked what the difficulty was, the response I got was that "the receivers were not receiving and the modulators were not modulating." I am not a moron. Please fix my TV and internet so I can stop calling you. Also, 24 hour support is a lie. No answer on weekends or outside normal business hours. Claim to be a lean organization yet exhibit no noticeable lean principles... there has been no long term improvement let alone short term improvement. Certain channels have been out more than 2 weeks. Avoid this company at all costs. read more

Terrible Coverage. Literally DO NOT EVER use this company. Heed my review people you will not be satisfied. I open up pdf documents online for my homework and studying and very often it takes me several re connections to the internet to open up a simple document online. That's if I don't have to download it. Downloading anything from the internet? Forget about it. I have called to speak about my issues several times and every time I get an annoying screeching noise that resembles a phone line that has been disconnected...something fishy is going on here but I will definitely stop paying my bill until they contact me. read more