1. Synergy Fiber

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Ann Arbor, MI

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Synergy Fiber

2.4 (17 reviews)
Open • Open 24 hours

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12 years ago

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9 months ago

Fast response over the phone support from Seattle Washington. Rahul is very helpful and super nice with troubleshooting access point issues.

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1 year ago

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7 years ago

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4 years ago

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6 years ago

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4 years ago

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12 years ago

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5 years ago

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5 years ago

Super professional, showing up in their mask and very patient with all my Qs ( and I had a lot )

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6 years ago

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Xfinity Store by Comcast - Receipt page 1

Xfinity Store by Comcast

(19 reviews)

This review is specifically for the Xfinity Store employees at this location -- I had a great…read moreexperience opening up an account with them a few weeks ago. Leslie was AWESOME. Very helpful, clear, and kind. She walked me through everything step-by-step and really made an effort to get me the best package -- read: affordable. I am happy with the services so far (TV/Internet), but far more impressed with the friendly staff. Thank you Leslie! She deserves a raise because there's no way she's being paid what she's worth*. *I mean, who is? But still...

On April 23, 2026 I went in to reduce my internet bill by switching to Xfinity Now (200 Mbps). The…read morerepresentative presented a promotion where if I switched my mobile carrier to Xfinity, I would get free service for a year. I took advantage of this promotion, leaving the T-Mobil (Sprint) service I had for more than 30 years. Everything was going fine until I got a mobile bill on August 12, 2026. I went back to the store on August 15, 2026 to try and get my bill corrected. The representative reviewed my receipt and agreed that I should not have been charged. He place several help tickets, and came to the conclusion that the promotion was offered to me in error; stating that I needed a minimum of 300 Mbps for that deal. He then went to his manager to see if there was something he could do. The manager would not even come over to apologize for the error his staff made. There were no discounts, credits, or substitute promotions offered. While the representative clearly dropped the ball; the manager made things worse with the lack of accountability and NO service recovery efforts. Bottom line, beware of any promotions these fraudsters offer.

Provide Net

Provide Net

(3 reviews)

Amazing place with great prices. The staff is super friendly and helpful and instead of having to…read morego through those annoying teleprompt stuff, you get someone on the phone right away! Great service where you can get help right away and techs will be there IMMEDIATLY.

I've used Provide.net for over 3 years which is enough experience for me to give a good account of…read moretheir service. I didn't want to use Xfinity or AT&T (although Provide.net uses AT&T to provide their service) because I didn't want to be locked in a contract. I am month-to-month. At the beginning of my service, I bought a modem/router for $100 straight from Provide.net. This is great bc I do not pay a rental fee for the modem. I own it and it hasn't outdated in 3 years and I am sure I will get many more years out of it. My service costs me $40 a month. I pay every 3 months at once (this is how they do their billing) but that is fine for me. The service is DSL, but I see no difference between that and fiber/cable, which I have used in the past. Zero difference! So why pay more? I am streaming Netflix on one or two devices at the same time and someone else is probably using the Internet in the house too. The speed is fast. Everyone can do what they need to do. Also, in 3 years, I haven't had bouts of lost connection. The Internet is always working fine. It is 100% reliable. I am thankful for Provide.net because I can walk right into their storefront on Hewitt 10 minutes from my house and talk to a real human if I ever needed, which I don't, but I could. They are also not like corporate Xfinity puppet people, who totally suck! They are real guys who are totally upfront and casual to talk with. I'm never leaving Provide.net and highly recommend it to home Internet users.

Verizon

Verizon

(40 reviews)

$$$$

My 70+ yr old parents were having all sorts of trouble setting up an online account because they…read moredidn't have their 4 digit pin. Matthew at the Ann Arbor store location helped us achieve all the items on our checklist to set up new pin, auto pay, add authorized users, change contact info. The Verizon employee also added a veterans discount which wasn't on the plan before. My father showed his VA card or you can show if it's on your driver's license. Getting a new pin set up is free. But there is a $30 fee if you have them assist with all that we have mentioned above. It was worth it as the process can take longer w senior citizens. Matthew showed amazing patience and we greatly appreciate his assistance.

I went int to drop off a phone that I was trading in for a new one. I was told I had to check in…read moreand wait in line, which I did and was told by the app that there was one customer in front of me. I stayed in that queue for an hour, by which time I'd left and cancelled Verizon's access to my phone. For all I know, I'm still on the wait list. This would be bad enough if it were a one-time experience. But it's about par for the course with Verizon. Every transaction with them is a nightmare. When my phone dies when I leave the country (which it did three trips in a row), it requires several hours on the phone with a representative to get it to work. When I cancelled a second number on my phone in hopes of getting it to work overseas, it again took several hour+ calls to do it - and then Verizon continued charging me for the cancelled number, which took even more time to resolve. Indeed, after leaving the store in frustration at not being able to drop off my phone, it took me three calls - one with an AI agent, one with a phone representative, and one with a chat representative to get a mailing label to send in my old phone. It almost seems like Verizon is trying hard to make the experience with them as awful as possible. If you have any other provider that has a signal where you live an work (which I sadly don't have), I recommend staying as far away from Verizon as possible!

Synergy Fiber - isps - Updated November 2026

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