My experience overall was great. Easy stressfree process to purchase my vehicle. Never pushy,…read morehonest salesman, and most importantly, i love my car!

I purchased a 2018 BMW from here. It has since had to be serviced at least five times within three…read moremonths of purchase. I've had to put out plenty of money to repair a leak that does not stop. Their customer service is horrible, and the manager said they can't do anything to help me, and I'm stuck with this lemon. Do not make the mistake of going here. Go anywhere but here.

I was actually just driving by with my husband when I saw this cute Mini Cooper Countryman right in…read morefront of the lot. I'd had my heart set on one this year and it was perfect. Mike let us take it out for a test drive and It ran great. We decided to buy it and I'd say we were driving it off the lot in about an hour. It was the quickest most stress free experience I've ever had and so far I've had no issues with the car. I highly recommend this place and will definitely return. Thanks Mike!

We had a great experience here. Our sales guy was Mike and he was very responsive. We got a RAV4…read morewhich we are very happy with and flew in from Chicago to pick it up and drive it home. We did not have any pressure or rush when we were there. Mike handed me the keys and told me to take whatever time we needed for the test drive. We took it out for 25 min and drove it around then got out and looked the car over. Went back and purchased it. The listed price was very competitive and there were no surprises. We paid the listed prices plus a small doc fee which everyone charges. Tax, title, license we will pay in our home state. We were happy there were no dealer prep fees like we saw with some places where they charge you $2500 to give the thing a car wash. Mike was clear - we pay the listed price plus the doc fee and that was indeed it. Very transparent on pricing. We are very happy with our purchase and our experience there.

About what I expected in the way of a dealer, very friendly all the way through but things get a…read morebit rocky when it gets down to business. Autospot was the last stop after searching for the vehicle I wanted. The salesmen/dealer who I'd been in contact with was pleasant on the phone, with his emails and in person. He eagerly talked up the vehicle and answered questions I had about it. So far so good but when now we start negotiating, for the first time I'd seen at a dealer with all the other "fees" the car came out to be almost $1500 more than the list price! Heads up guys you're supposed to decrease the price in order to move the car. Clearly its about money at this point. We go back and forth with the "authorization fee" and "documentation fee" and whatever else he pulled out and settled on a price. Even after that we had to negotiate the inclusion of a replaced windshield that they wanted to charge for! It was badly cracked. They turned around and did it in a couple short hours and we made a deal which was good. The location is right off of Rt. 17 and huddled together with several other dealers which makes the area a bit congested, so if you go -- ask one of the dealers to park in a bay. So is it worth it? I'd say yes. Go ready to haggle and sniff out nonsense they try to get over on. Someone knowledgeable about cars or sales is a plus but just have your wits about you and dont be too quick to answer yes about everything. They have a large selection of preowned cars and they were nice which should be a given but does help the process.

I wa so glad to see that the Yelp review is accurate because a 4.8 on Google is insane. these…read morepeople are crooks and dangerous. they sold me and my daughter a car that started to fall apart ON OUR WAY HOME. I should have turned around right then and there. a few months later the car caught on fire with my daughter in it. she's okay but wtf?? this place should be shut down.

Not even sure where to start! If 10 stars was an option that would be what I would select! Dealing…read morewith Pete was an incredible experience. Have bought several (and I mean more than 10) used cars over the last few years, and as people say, don't trust used car salesmen... we'll forget that at Kar Connection because Pete and his staff totally changed my opinion about used car dealerships! Super friendly staff, incredibly easy to work with, financing was a breeze even with just "ok" credit. Traded in a used Jeep and Lexus, was given a more than fair price on both and walked away with one of my dream cars! A Porsche 911 which was in immaculate condition! Never have I met such a friendly, respectful, and super fast responding staff at any business. Thanks Kar Connection and a special thank you to you Pete! We will definitely be back! -Justin Torrington CT (Yes we drove over 2 hours to deal with Pete and would do it again!)

ive been thru 3 lawyers now, but this is not over. sold me a salvage title car for 14k. after 90…read moredays, it turned into poop. everything stopped working, electrical completely shut dow. needs 23k worth of work! these people are crooks!! mike is a superb liar!! felicia is a liar. they never took my calls again. dont do it!!!

I made a deal for $6,000 with a signed car fax to sell my parents car on a Saturday and they…read morecouldn't write a check because the check writer was out of office. My elderly parents went back on Tuesday and all of a sudden the max they could give us was $5,000. Bait and switch, took advantage of 80 yr olds. Bad experience.

Tommy at C&K Auto Imports was professional, straightforward, responsive, and very easy to work with…read morefrom start to finish. We had several factors that made our purchase process a bit more complicated, but Tommy did everything in his power to make things go smoothly and quickly. We love our new vehicle and feel we got a very fair price. Thank you again, 10/10 recommend Tommy at C&K!

Royalty was very helpful and the guys there will work with you to make things happen so you can get…read morethe vehicle that's right for you. Great pricing too, very fair and reasonable. The cars they sell are very clean, seem to be in good shape. Just bought a van there only 21000 miles, clean and in good shape. I am happy with it. I had lost my title to my trade-in, and didn't have my ins. cards. The office guys helped me get the docs I needed and I could take the van with me the day of trade-in. Thanks, guys!

I purchased a vehicle from this dealer on 7/5/19 but have refrained from posting my review until my…read moreattorney stated it was OK to do so. Anthony Petrullo and Royalty Auto Sales Inc. Be on notice, I will be filing suit for (3) times ascertainable loss in accordance with New Jersey UDAP law. The vehicle which Mr Petrullo sold me has various hidden damage which he was aware of but did not disclose and in doing such has violated UDAP law protecting consumers from fraud. If you have been the victim of Unfair Deceptive Acts & Practices by this dealer then please contact me at here on Facebook or at ThomasKukla yahoo com In addition, I will provide evidence of fraud by Mr Petrullo in charges made by the Bureau Of Fraud Deterrence, Department of Banking and Insurance of the State of New Jersey. I purchased a 2012 Jeep Liberty from Anthony Petrullo which was sold to me on the premise that it was like new, fully inspected, one owner no issues. Well, less then 700 miles out of the gate and a check engine light came on. I will not go into detail of the problems with this Jeep because other problems are likely hidden and my pending suit will disclose all found. Do your homework folks, start with all the deceptive reviews. The Royalty Auto positive reviews are fake. Start with the review by Marissa Petrullo (daughter of Anthony) or Anthony Perona, fictitious, and you will get the picture. Reviews that have no comment or 1 review, 100% fake. If the reviewer has more then one review then look at who they reviewed and you will see the cross review scam. I will also site google being complicit in allowing these fake reviews by non-customers. When I asked Anthony the history of the vehicle I was told it was clean but Anthony said he was having trouble getting a CarFax printed while waiting for my loan approval, but assured me again, it was clean, (I went in fair and trusted him, big mistake) (1) owner when in fact it was in (3) accidents and (2) previous owners. I did not find out the true history until after I had completed my loan and the check was given to Mr Petrullo, and only on 7/12/19 did Mr Petrullo finally produce a Carfax report for me, but still stated it was (1) owner and only a small bumper accident, both statements untrue. One thing that I will give Mr Petrullo credit for is replacing the cracked windshield which was hidden by a large advertising sticker prior to and during the sale. This is a vehicle which I was charged $15,221.00 for but only has a resale value of $8000.00 due to the Carfax accident history which was not disclosed. I am sure Mr Petrullo will rebut claiming he gave me an adjustment on the cost when in fact he sold me a vehicle for $14,005 ($15,221 tax & tags) which has a book value of less then $8000 due to the Carfax history which was not disclosed during sale. The $2000 adjustment was in fact the balance on my trade in of $5500 which Mr Petrullo then sold the same day for another $2500 profit in addition to the $6000 profit on the Jeep. As of 7/24/19 I have not received my tags, registration or the one year warranty (which I found out is a worthless Cars Protection Plus warranty) which was promised upon sale, nor have I been contacted as to the whereabouts of the aforementioned. The statements made above are 100% truthful and accurate. In no way shall these facts be misconstrued as slander. Bottom line folks, do not trust this dealer.

By far my worst car shopping experience ever, one of the sales rep with glasses and a funny…read morehaircut. Try to fight me. He should definitely be fired!! The receptionist who posed as a car salesman told me that a car loans is not a contracts The underwriter who I believe was actually the salesman was very rude and fast talking with the only intention to be confusing. totally lying the whole time just to get me to sign an upside down loan

stay away check google reviews before going or checking anything out from there…read more do not buy nothing from there you will regret it I won a lawsuit from them and they still can't pay bad business but thank god for interest and collection enforcement on their website is a bunch of fake 5star reviews 101 motors is frauds run run run every salesman there are scammers , some even claim to be the owners and they just work there,check public records it's in my transcripts & dont forget to check google reviews before you get robbed

Had a great time working with Eric! Fair negotiator, very friendly, and time punctual. Spoke on the…read morephone and did business the same day on SUNDAY! Highly recommend doing business with

The transaction was very quick and simple. They checked the condition of the car and wrote me a…read morecheck for it right away. The service was great and the salesperson (Eric) was more than generous, when he offered me a deal for my car.

My father bought a car here in late March'2021. Toyota 4 runner or Rav4 SUV. Luis was pretty kind…read moreand very helpful and ilda was cool too( I hope I spell his name right) he a tall caucasian dude with glasses his desk right across from Luis's desk. if I'm looking to buy a car-auto I'll definitely would come here !!!!! P.S. ilda ask me if I can do him a favor and write a nice review, lol the funny thing about it, I was going to ask him the same thing, lol (great minds think alike)

I thought the customer service was good after first the guy Homer was amazing but then i came back…read moreand i was passed down to another guy named mustafa who was horrible would never buy a car here stay clear. I had 20k cash bust as soon as u make me uncomfortable im taking my money somewhere else. Also customer service operators are trash called like 8 times just to speak to someone

Top-notch best Bmw I've been too! Priscilla, Carl, and their team including Grace and Carlos are…read morefantastic! Highly recommend!! By far the best BMW dealership in service center I've ever been too! Highly recommend it if you haven't been to the one in Hackensack on Park Avenue. You can tell by how I'm stuttering and repeating myself how impressed I am with the overall experience and where I was treated in a very difficult situation where my keys were stolen and they're duplicates! They treated me with respect and are prompt and helpful and I'm so excited to be working with them :-)

Do not trust this dealership for new car sales, leases or repairs…read moreI had my lease "bmw certified " by this dealership so they could make $ off my buy out. I had mentioned that I had some issues with my I drive and after they took my money to "certify the car" they told me everything was fine. I brought the car back several time with continued issues with the I drive and they continued to tell me they could not "replicate the problem". After I on multiple occasions insisted there was a problem they "inspected" the I drive in more detail and they said there was no issue and they " cleaned out the device" but everything passed their tests and looked fine. immediately after picking up the car the I drive issue was worse. After returning the car to look into the issue in more detail all of a sudden out on nowhere they then claimed " there was traces of liquid that were not or almosy not visible by the eye" I asked them that there was an issue before being certified , they certified it , then they said there was no problem and then magically there was " signs of liquid that could not be seen by the eye " The dealership is saying to replace the troubled unit is $6,000.00 $ plus even though they certified the unit until there was a problem and then they clam they was no visible signs of "liquid" despite there was never a liquid spill in the vehicle. After trying to find a solution with the dealership they were not accommodating and were rude in me trying to resolve the issue in a mutually beneficial solution where they were not exploiting their loyal BMW customer. Pleas reconsider working with this dealership as I have worked with other NJ dealerships who have been much more accommodating I only wish I had bought the BMW from a more customer focused dealership which appears to be any other BMW dealership in NJ. Avoid this dealership at all coasts as they DO NOT CARE about their customers and only seek to exploits them for their own financial gains. If you reach out I am happy to explain how they lied and exploited my wife an my faith to take our money. Hopefully you take this worming in dealing with park ave so you can go to a different BMW dealership or a more quality premium brand like Mercedes or Audie Avoid this dealer and service center at all coasts !!!!!!!!