I really don't like leaving negative reviews, but after three months of trying to resolve this, I…read morefeel like I need to warn other business owners about my experience with Jeff at Fully Promoted Carlsbad.
I spent approximately $1,000 on polos three months ago and still have not received my order or any meaningful update. I have called dozens of times, sent emails, and repeatedly asked Jeff to simply communicate with me. I even emailed twice asking for one of two things: please complete my order and give me my polos, or refund my money.
Still nothing.
What has been most frustrating is the lack of communication. After numerous unanswered calls, I finally called from my wife's phone and Jeff answered. Yet my calls and messages continued to go unanswered afterward.
As a small business owner myself, I understand that delays and mistakes happen. What I cannot understand is taking a customer's money and then failing to communicate with them for months.
If you run a business and need a vendor you can rely on, I would strongly encourage you to consider another provider or another Fully Promoted location. Based on my experience with Jeff and this location, I cannot recommend Fully Promoted Carlsbad.