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    Ricoh Macroplaza

    4.0 (2 reviews)

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    FedEx Office Print & Ship Center - I'm spending a lot of time at FedEx lately!

    FedEx Office Print & Ship Center

    (172 reviews)

    Needed some papers printed from my phone. The employee behind the counter was very helpful and I…read morewas able to print my documents in less than 10 minutes.

    Oh, today was a bad day. Where in the world is customer service. Well, it certainly does not…read moreexist here at the FedEx office in the Terra Nova shopping center. I went in to laminate a single 8 1/2 X 11 sheet of paper and it turned out absolutely terrible. The paper got super wrinkled and did not come out right. When I went to pay, the guy behind the counter told me that I forgot to put the blank cover sheet around the outside to pass it through. Unfortunately, I have never laminated before so I had no clue. So, here is the great part. That guy simply informed me that the instructions were there by the machine and that the temperature setting may have been changed and it was too hot. THERE WAS NO REMORSE THAT MY PAPER HAD BEEN MESSED UP. HE SIMPLY CHARGED ME SO THAT HE COULD MOVE ON TO THE NEXT CLIENT. Where in the world was the customer service. "I am sorry this happened to you. Let's see how we can make it right." I got nothing. He just wanted to close the sale and move on. I mean... seriously how much time would it have taken out of his day to try and make it right. I told him I had the original on a flash drive and he offered kindly to have me PAY AGAIN A SECOND TIME TO MAKE ANOTHER COLOR COPY. Wow.. how nice of him. I do admit I did not notice the sign about the cover page for the lamination, but then there was this chart about weight of paper and proper temperature. How do I know what weight my paper is. I have no clue. Simple customer service would have been fantastic. Instead, I felt like I was the idiot for not knowing everything about weight of paper, temperature and laminating techniques. Please don't ever go to this store.

    Ricoh Macroplaza - copyshops - Updated August 2026

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