Quality 10/10, Service 100/10, Cost 10/10 - Overall experience Life Changing!…read more
8PM Friday night I got a call get from my BFF who was planning a funeral service for her brother-in-law. The service was at 10 AM the next day. YES, 10AM!!!!!!!
Now, am thinking how am I going to design, edit and PRINT a program before 10AM? But, I say I'll help even though I have no idea how I am going to make this happen. And not to mention I live in LA and the service is in San Diego - over 2 hours away......
But it's my BFF, so I draft the program and the family edits until 11:30pm. Now, it's after midnight and I have a file but how I am going to get it printed in time for the service.
I start looking for 24/7 printing options. I can't find any that are actually open. Now, it's about 1am. So I start emailing companies to see if any can help me in the morning. No one responds. So, I get up at 4am and drive to SD and I go sit in the parking lot of Staples waiting for them to open. Literally praying that they will help me in time because the family thinks they will have programs.
Then around 8:30am, my phone rings and it's Nimish and he says "I seen the email you sent at 1:15am, I see you are having an emergency and I think we can help you, can you send the files". Literally, I was in shock. I said are you serious. he said yes, I said you are God sent... The store hadn't even opened yet...
With less than an hour before the service, Nimish, Nathan and team redesigned the files as they were not right sized or ready to print as I wanted it to be. They updated the artwork, printed, folded, and created the inserts. I got to the service at 9:55am with programs in hand.
When I greeted and hugged the widow, she said "Thank you so much for the programs, they are the most beautiful programs I have even seen". Seriously, in her moment of grief she still cared about the programs. It mattered to her...
It wasn't Nimish's problem and he didn't have to care but he and the team cared. I am 100% forever grateful to @Cooy2Copy and HIGHLY RECOMMEND!!