I had an excellent experience from start to finish with Express. Not only were they bar far the…read moremost competitively priced on windows and doors in the area, the service from our salesman (Glen) the office who coordinated the schedules, and all of the installers was top-notch. Would not hesitate to use them again!

We had this company replace a few windows and one sliding glass door. The person who came to do the…read moreestimate was polite and made it easy. Didn't seem to try to oversell us. The lady at the showroom was helpful and to the point. Workers were good. They didn't have enough people on the job to get the sliding glass door upstairs, but they called in extra help and got there right away and got the job done. Everything went well. They did leave some metal outside which was annoying since we have a dog.

We signed a contract with this company on March 1st, 2026 and were told our windows would be ready…read moreand installed by the middle of May well that never happened so after several ignored calls we finally received a call they would be installed July 3rd yes 17 weeks later but that never happened no phone call no explanation why just never showed up so I called the company on Monday and was told they ran into issues on Friday and they put us back on the schedule for the 30th when I told them absolutely not that was totally unacceptable and I wanted a refund she said ok what about Thursday I told her that was there last chance to show up and I would do I needed to do they did show up installed windows and I will say the installer Jessie Jr and his helper went above and beyond and did an amazing job and this company should never get rid of him because there are not many workers like him him so for that I thank him and he deserves 5 stars

Window and door replacement. Arrived on time. Worked…read morequickly and efficiently. Very pleasant. Clean up when finished. I would recommend them for you. Dependable. Good quality good service and value call with confidence

Great customer service and knowledgeable installation…read more Problem with crank on one casement window and they Called the next day after install and said new hardware Is on the way. Bob and Larry great to work with. Bob even Fabricated a new round design that goes on top of sunburst Like window instead of using old one.

We had our new patio sliding door installed last week. Working with everyone at Window and Door…read moreSolutions has been great! Starting with the sales dept - they never tried to up-sell us like some of the competitors. We only wanted the door now, so we just talked about the door. The installation team is great too. They are courteous, clean and friendly. I like that each person on the team has a specific role so they know what they are doing at every phase of the project. Our new Pella door is beautiful!

I had a roof put in 3 years ago, yesterday William came out after I called and stated I noticed…read morewater. He inspected inside and outside noticing there was a crack in my chimney. He repaired (sealed it) right on the spot. This place has great customer service and take pride in their work. Thank you Willaim for being so kind and informative!

If you're thinking of getting a new roof -- go with someone else!! This place has caused my home…read moreand family more trouble than our ancient garbage roof ever did. We were quoted for a new roof on our home in April 2025 and work began soon after. The workers had total disregard for our property. They stomped across our front garden, left their empty cans in our children's sandbox, and left nails just all over. They also smashed and snapped a huge limb off of our lilac bush (I watched them do this carelessly). They left extra pieces of roofing on the roof that blew off into the yard as well as a significant amount of nails on top of the roof of our porch. I understand the work can be messy, but this seemed outrageous. I was picking nails off our driveway for months afterward. The real issues started this winter. We live in Colden, NY and are used to harsh winters with an old roof. However, you'd think after almost $30k for a brand new roof you wouldn't have to worry about leaking/ insane ice issues on it. We have had leaking in the past that we were told would be remedied with the new roof. Instead, the leaking has been significantly worse this year causing more damage through our walls and ceilings. The first time they sent a repairman out to address the issue I was not asked if we were home or if they could come on the property. They called and told me (again, not asked) they'd be at our house in 20 minutes. While I appreciate the quick response, I am a SAHM with two littles and really did not feel comfortable receiving a call that someone would be coming into my home while I was home by myself. In addition to this, they gave the repairman the wrong address and he ended up stuck in my neighbor's driveway which was completely torn up when they pulled him out. The repairman did nothing but take photos of the house and shrug. He told me he couldn't do anything because the amount of ice on the roof would further damage it. The second time this happened, he took a ladder up to look at the issue and told us it was because of the siding. Our siding is old, however we are not convinced the siding is the issue. He found more pieces of roof that'd blown off in our yard and told us he was going to leave to reshape them and come back later that day to reattach them. He never came back, and we never heard from anyone again.

The Good: - The…read morepre-sale process was smooth. Jake had an excellent presentation - They were the lowest bidder - The roof looks good and I have not had any issues with it. - Their "A" team came out to correct some issues (the flashing looked like it had been installed by a 4th grader) The Bad: - I was told that a PM would be onsite the entire time. In reality he was on site for maybe 10% of the project - My project was sub-contracted out to a another team and I was NOT informed of this. This became a major problem when I started having issues and could not talk to anyone (the subcontractors did not speak english). Note that Buffalo Fresh Roof is NOT the company you are signing with. The contract is actually with Bors Pros Construction - Within an hour on the first day, the protective tarps had come down and there was debris raining down on my deck and flower beds. When the PM showed up at the end of the day, he said that this could not be helped. Of course, that is garbage - they wouldn't put the tarps up if they didn't have a purpose. Also, this is not what I was told in pre-sales. As a side note, I saw the same sub-contractors working on a project down the street for another company a few weeks later. There were no problems with the tarps on that project. - The roofers decided to try to do a u-turn in my lawn and got stuck (I still have the ruts). They then gave me attitude when I refused to try to pull them out using my truck. - I have damage to my gutters, deck, flower beds and lawn. - I am still finding nails around the perimeter of the house To be fair, the PM did knock off the additional cost incurred in replacing some of the plywood. It wasn't worth what I am going to have to spend in the spring to fix my yard, flowerbeds and lawn - I just wanted them gone.

These guys were great. The roof over my restaurant got damaged by ice and wind during the january…read morestorm and Jake had a quote ready on the spot and got it to my insurance. From the time the damage happened to the time the damage was repaired it was just over 1 week. Thank god there are people out there who know what they are doing! Could not recommend these guys more!

When everyone else in Rochester said no, Dan said yes and helped me replace a bunch of windows in…read moremy basement in my new home that was long overdue. The price asked and quality of work was better than expected on both fronts and much appreciated, he made getting through the winter tolerable and my basement now has much needed air flow!

From the owner: We are a family owned and operated window and door installation company, we offer quality windows…read moreand professional installation at a affordable price. We serve Monroe and surrounding counties.

Mr. DeFranco was awesome. He was polite, and professional, and best of all, he was cheap and…read morequick. Twin City Glass gouges everybody 10 times more than their competitors. I would recommend him to anybody who needs a window repair, especially if you have an old house. I already recommended him to my bank teller when I withdrew money to pay him. Great job Mr. DeFranco. You will be getting my business again if I ever require your services. I would give him 6 stars if I could. Thanks again.

From the owner: Window and screen repair. Interior Storm windows…read more Thermopanes replaced (cloudy or broken)

All I wanted was an estimate to replace a shower. The bullshit line "you wife has to be there" …read more.. this is a tell tale sign to RUN from these clowns. Vinyl Outlet pulled the same crap. Good God.

They honored a 20 year old warranty. Fixed everything beyond my expectations . Matt was great…read more A++++