Good service and razonable price. Very professional and honest . I'm highly recommend this place. read more

I see that we are not the only ones with the same experience. Poor customer service, as they were uncommunicative. My husband had his watch there about a month. There was no communication as to the status whatsoever unless my husband either called or personally showed up. We live in West Kendall and figured that this was the best place to get service for his partucular watch. When he went in for the last time, they simply said they were unable to get the particular part for the repair and: "I wish there was something else I can tell you". Again, the watch was there about a month and there was no prior communication at all and/or apologies. Unfortunately, we cannot recommend them. read more

Not helpful, unresponsive. They claimed to represent a German watch maker, but said they could not provide basic information. If you can find what you're looking for elsewhere, go there. read more

Poor watch servicing and difficult to work with. Will not return. NOT how a company should be run. I came with my automatic Seiko watch a month ago because it was losing time. They said a screw was lose and that they would fix it at no charge in 5 minutes. I was happy, but a week later, the dial became lose and keeps rotating. My watch has never had a problem like this before, so I took it back. The person at the front told me it would cost money for this repair. He said he worked there for the past year and has never seen me before (suggesting that this was somehow not the company I came to get the last repair). He then spoke to the manager who became extremely defensive, saying that there was a mark on the case (there was no mark) and instead of being helpful, got defensive and said there was no way he made a mistake and that it wasn't their fault. I had never had a problem with the watch for the past 4 years until this point when I had brought it to the company. Yet the manager chose to get defensive about possibly having made a mistake instead of helping me out. Then he said "I'll take care of it". I asked what that meant and whether I would be charged. The man didn't answer and left. Then I asked the other man working there "what does 'Don't worry about it' mean"? He went to ask the manager and the manager kept saying the same thing. Don't worry about it. I only assume he would take the watch and still charge me for the service when I would come to pick it up. Either way, I will not leave my watch with a person who was being this difficult. All I asked for was if I would get charged - a simple question that the man did not answer. Poor watch servicing and difficult to work with. Will not return. read more

SWISStime Care - Watch Repair Near Me - Miami, Florida

Ernesto and his team are the best. I had a wonderful customer service experience dealing with this business. They went ABOVE AND BEYOND my expectations. read more

This place is wonderful. They repaired my watch perfectly and everyone was very nice. I highly recommend.

I took my GF's watch here for repair the estimate was $350.00 for a $600.00 watch???? I said thanks but not thanks, I took it downtown to the Seybold building I got a brand new ETA quartz movement installed for $50.00. this place is good if your watch is under warranty otherwise be prepared to pay through the nose. This place is a miss, way out of whack price wise..try some where else. read more

greeting yelpers! do you own a nice watch that is in need of some repair and/or maintenance work? look no further - STC is the destination repair center for all major top brand watches from Rolex to Movado and everything in between... I saw the other reviews and I completely disagree! If you are not happy about anything, talk to Ernesto or Janet and I'm sure they will make sure that you leave a satisfied customer! They are very fair and down-to-earth folks... good people for sure The facility is conveniently located in the Blue Lagoon area prctically right off Hwy 836 and 57 Avenue... minutes from MIA... The lobby/waiting area is very nicely appointed and the customer service is top notch. very courteous and professional. The business is family owned and the owner, Ernesto is from generation of watch makers and service repairmen. their dedication to excellence and attention to detail is evident in their in all levels - from the way they run their business to the way they handle every time piece to the way their office looks and is kept/maintained... as for security, they have on-site safes and top notch security services/systems in place to keep your valuables safe so rest assured that your "bling bling" is safe and in good hands. to top that off, they are fully insured. am I biased? but of course, I have been a customer since they used to be located in Coral Gables and continue to be because of their consistently great customer service and satisfaction. stop in today! read more

I've taken two different watches to this place on two separate occasions. The owner Ernie is a genuine guy and from a family of watchmakers, which I thought was cool. I would highly recommend. read more

If you have a timepiece that needs any type of work done, this is the place. I just had Swisstime Care overhaul an old timepiece, polish a newer watch and replace the battery on another watch. The attention to detail is amazing and their turnaround time is great. This is the one stop shop for all watch repair and service. I will never go anywhere else. read more

What can I say I bought a new Watch that had 2 links to big for me call Swiss asked them if they can help me get it right and they did fast and for free! Thank you read more

I have been fortunate enough to deal with Swiss Time Care twice now. The first time my Swiss Army watch, model Maveric needed a battery replacement after 8 yrs. It also needed the crystal reset because it was set incorrectly by Swiss Army themselves when I sent it to them on the 3 year of owning because I had broke the original crystal. The watch was also loosing about 5 minutes of time. They recommended I do a service on it and perform a polish and cleaning to the bracelet and case. When I picked up my watch which was done in about 2 weeks it looked new. They had reset the crystal perfectly. So well that I had hit the bezel and dented it and it didn't break the crystal. The polishing had removed scratches and dents that I thought would never come out. The second time I delt with them was very recent. I had to return the watch because it was still loosing time. They replaced the movement on it under the warranty of the service. They also did a face swap from black to blue at a very resonanble price ( $50 parts and labor including the hands ) which came out fantastic. They packaged the original black face for me in a small case to protect it with the original hands. They also repolished my watch for free removing the dent on the bezel that I mentioned above. When I went in to pay for the repairs to be performed they already had my watch finished. They always perform the water resistance test to ensure no leaks. I feel like I have a new watch on my hand now. All in all I am extremely happy with Swiss Time Care's work, professionalism, and timely manner in which they perform their repairs. I WILL continue to deal with them and not just with my Maveric but also with my Rolex. read more

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Nice people... but I took my GF watch here and they quoted $400 to fix it for a $600 watch due to what they said was water damage. The movement still worked and kept time perfectly... the only issue was a seal that was letting water in.... I took it downtown and they replaced the seal for $10. read more

Got to agree, this place sent me a repair for 295.00 on a watch I paid after sale 395., they won't budge, they want to replace the movement, the clasp (Missing a pin) and a bunch of otherr stuff. It's a Swiss Army Watch and supposed to be utilitarian but I guess not and not to Swiss Time Care aqs well. Then to add insult, they say it would be 45 days to repair, I could whittle the repairs in 45 days read more

I have been going to Swisstimecare for about 13 years now and I honestly have no complaints. Their staff is welcoming and they do Outstanding work! My husband and I have had a cpl watches thru the years and have ALWAYS taken them straight to Ernesto. Prices? well you get what you pay for... I personally, expect excellence and that is what I get! And if he takes long... well, you can't rush perfection. ;) I have and always will recommend Swisstimecare to everyone I know! read more

I have been going to Swisstime Care for over 13 years now and I honestly have no complaints. Their staff is welcoming and they do Outstanding work! My wife and I have had a couple of watches through the years and have ALWAYS taken them straight to Ernesto. Prices? Well, you get what you pay for... I personally expect excellence and that is what I get! And if he takes long...well, you can't rush perfection. :) I have and always will recommend Swisstime Care to everyone I know! read more

Took my watch here in the beginning of December for a cracked glass. Paid $225. Received the watch back in the middle of February. Unless the glass was on Mars. I consider this as bad service. 2 1/2 months for a glass replacement. read more