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    SWISStime Care

    3.5 (17 reviews)
    Open 8:30 am - 4:30 pm

    Services - SWISStime Care

    Watch cleaning

    Watch part repair

    Watch part replacement

    1 More Service

    Watch seal testing

    SWISStime Care Photos

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    Recommended Reviews - SWISStime Care

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    Arshia P.

    Poor watch servicing and difficult to work with. Will not return. NOT how a company should be run. I came with my automatic Seiko watch a month ago because it was losing time. They said a screw was lose and that they would fix it at no charge in 5 minutes. I was happy, but a week later, the dial became lose and keeps rotating. My watch has never had a problem like this before, so I took it back. The person at the front told me it would cost money for this repair. He said he worked there for the past year and has never seen me before (suggesting that this was somehow not the company I came to get the last repair). He then spoke to the manager who became extremely defensive, saying that there was a mark on the case (there was no mark) and instead of being helpful, got defensive and said there was no way he made a mistake and that it wasn't their fault. I had never had a problem with the watch for the past 4 years until this point when I had brought it to the company. Yet the manager chose to get defensive about possibly having made a mistake instead of helping me out. Then he said "I'll take care of it". I asked what that meant and whether I would be charged. The man didn't answer and left. Then I asked the other man working there "what does 'Don't worry about it' mean"? He went to ask the manager and the manager kept saying the same thing. Don't worry about it. I only assume he would take the watch and still charge me for the service when I would come to pick it up. Either way, I will not leave my watch with a person who was being this difficult. All I asked for was if I would get charged - a simple question that the man did not answer. Poor watch servicing and difficult to work with. Will not return.

    Maveric w/blue face

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    1 month ago

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    7 months ago

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    8 years ago

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    13 years ago

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    5 years ago

    This place is wonderful. They repaired my watch perfectly and everyone was very nice. I highly recommend.

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    15 years ago

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    13 years ago

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    9 years ago

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    13 years ago

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    11 years ago

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    15 years ago

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    11 years ago

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    13 years ago

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    13 years ago

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    10 years ago

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    Ask the Community - SWISStime Care

    Review Highlights - SWISStime Care

    My wife and I have had a couple of watches through the years and have ALWAYS taken them straight to Ernesto.

    Mentioned in 4 reviews

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    RolliWorks - Look at those chamfers!!

    RolliWorks

    (81 reviews)

    Downtown

    I had a complete overhaul of my GMT Master {purchased in 1982}…read moreThey did a thorough inspection, issued a very detailed report and provided a more than fair price and timeline. The work done was of superb quality. I will ad that the quality of the rebuild and restoration of the bracelet was above and beyond what I was hoping for. Having had this watch for forty years and sending it to several repair shops over the years there is no comparison. I highly recommend Rolliworks. Geoff, Kapaa HI

    I sent a 1970 vintage Rolex--my grandfather's watch--to Rolliworks for bracelet repair and crystal…read morereplacement. While the watch was returned well packed and some of the requested work was done, a major visible issue with the bracelet was not corrected. The end‑link connecting the bracelet to the case remained crooked, exactly as it was before the service. When I raised this concern and expressed disappointment, the response from Michael Hui at Rolliworks was dismissive and unprofessional. Rather than acknowledging the issue or discussing solutions, I was met with comments like: "You are unhappy that we didn't do work that you didn't request or pay for? Ok well you can have that opinion." And later: "I'm not a mind reader so make a request of what you would like us to do and I can send a quote." This wasn't about trying to get free work. It was about basic customer service, communication, and reasonable expectations when dealing with a specialist in vintage watches--especially when they have the watch in their possession and can clearly see unresolved issues. Those replies told me everything I needed to know about how Rolliworks handles customer feedback. Instead of professionalism or accountability, I received sarcasm and defensiveness. After reading those responses, I decided not to send the watch back. The tone alone showed the type of experience you're likely to have if something doesn't go perfectly. If you choose Rolliworks, be prepared for a strictly transactional approach and don't expect proactive inspection, recommendations, or a customer‑first mindset. Based on my experience, once they have your money, any dissatisfaction will be treated as your problem--not theirs. In response to Michael's comments below: The issue was never that Rolliworks failed to "guess" additional work. That is precisely why I reached out immediately after receiving the watch--privately and professionally--to ask questions and understand what options were available. The issue was entirely about communication and tone. Despite disagreeing with their assessment, I remained polite and constructive. In the same message where I shared my disappointment, I explicitly asked for a new quote that included additional services I had not originally foreseen. My intent was resolution. Instead of engaging constructively, Michael responded with two back‑to‑back messages that were dismissive and confrontational: "You are unhappy that we didn't do work that you didn't request or pay for? Ok well you can have that opinion." Followed immediately by: "I'm not a mind reader so make a request of what you would like us to do and I can send a quote." Those responses were not solution‑oriented, professional, or respectful. It was the aggressive tone--not the disagreement--that led me to disengage and ultimately write this review. Michael, the best customers are not the ones who never encounter issues. They are the ones who experience a problem and stay because it was handled well. How a business responds to feedback is what creates lifelong customers. Unfortunately, that opportunity was missed here.

    SWISStime Care - watch_repair - Updated May 2026

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