I trusted this business to service two luxury timepieces: my Rolex Datejust and my wife's Cartier Ballon Bleu. Unfortunately, my experience has been incredibly disappointing.
The Cartier recently stopped working after condensation developed under the crystal. Upon inspecting the watch, I discovered six of the eight caseback screws were completely missing. This watch has never been handled or opened by any other third party since it was returned to us, and it is kept safely in a mechanical watch winder. In my opinion, it is highly likely that the case back was not properly secured during the service, causing the remaining screws to work loose over time, destroying the watertight seal, and allowing moisture to ruin the mechanism.
I sent a formal, private email to their service team to bring this severe oversight to their attention and requested an inspection. They have completely ignored my communication.
While the service took place a few years ago, I expected a specialist workshop to stand by their craftsmanship--or at the very least, respond to a loyal customer. Based on my experience, I cannot recommend their services. read more